Cannot download any files from Sharepoint site to Samsung Note 2

Hi,
Can anybody tell me why a user would be able to download files to their samsung note 2 phone from email etc, but not from a SharePoint 2013 website that they have been authenticated for?
thanks,
Sherazad

Hi Sherazad,
Please provide more information about the issue.
Firstly ensure the file could be open from PC machine. Could you open the file from mobile browser? If you couldn’t download to mobile device, did you receive any error message? Does the issue occurs to all user or all mobile device?
Regards,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected] .
Rebecca Tu
TechNet Community Support

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