Cannot download apps to my zeen
I've been on the phone with HP Support for two hours now and they can't figure out how to solve my problem! I cannot download any print apps to my Zeen. When I hit the Add More button, I'm told that there is a "Connection Problem: There was a problem connecting to the Internet. Please try again". However, I am able to surf the internet via Internet Explorer. I've uninstalled all drivers and have reinstalled everything. We've done a reset on the Zeen (forgetting user info and resetting up). I'm very frustrated with this unit as it has never worked (print apps).
Has anyone else had this problem? Can someone at HP walk me through this? I'm getting so mad, I simply want to return this. Two hours on my cell phone is not making me happy.
Helen
Unfortunately there were server issues at the time you were attempting to download the apps. For those who are experiencing ongoing issues with their web services, you can attempt to try the following steps that may help resolve your problems.
1.) Completely shut down your printer and restart it
2.) If you have prints that have not printed, log into ePrint Center (or create an account if you do not have one) and then look for your printer status. If printer status is green but you still have pending jobs, delete the pending jobs one at a time (Starting with the oldest first). There may be a print job stuck in the queue that further restricts other jobs from completing.
a. If option 1 or 2 above still doesn’t work, removing web services and re-adding web services will cause the printer to reattach to the cloud.
b. Please note that if you attempt option 3, you will get a new eprint email address (and lose your custom one with no ability to get it back) furthermore, you will need to re-add your printer back to your ePC account.
You may also need to perform a Product Update on your printer, please follow the steps in this link: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02581511&tmp_task=useCategory&cc=us&dlc=en&lang...
I am an HP employee
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