Cannot download apps via pc

iam not able to download apps to my phone from blackberry website by connecting the phone to pc via usb cable .
When i press the download option there is a popup " Download on device " . i have blackberry world plugin installed on my pc and blackberry world app on my phone .

OK, thanks...
Ananthu017 wrote:
The complete content of the message is "
Download on Device
Purchase on Device
Downloading this item can only be completed on your BBOS smartphone. Please visit this item in BlackBerry World on your device.
In order to purchase this item, you must complete the transaction on your BBOS smartphone. Please visit this item in BlackBerry World on your device.
To receive an email with a link to the item, you may use the form below. "
then there is a security question and the space to provide email address .
That is quite clear indeed...it seems odd, but there could well be many reasons for it, including country-specific restrictions I suppose. Or, it could be related to the on-device error you are getting.
Ananthu017 wrote:iam unable to download apps from blackberry world on my device . while downloading apps from my phone , an error message is dislayed as " Blackberry is having trouble connecting to Blackberry World Server . Verïfy your connections and try again ".
There are several threads in existence for exactly that error message. Here is a search page for that error message...if you also, I'm sure you'll find more:
http://supportforums.blackberry.com/t5/forums/searchpage/tab/message?location=forum-board%3Aapplicat...
There also are plenty of KBs on the topic, you can search for those here:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Given the prevalence of this topic, I'm pretty sure that the answer you need is somewhere in all of that. I wish I could point you to exactly which one applies to you, but unfortunately there are many root causes of this particular error, each with different resolutions, so I must guide you to all of that information and allow you to sort through it to find what does apply to you. It is also possible that once you fix the problem on your device directly, then the PC-based method will again work for you.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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