Cannot download Elements 10 local help content

I am trying to help an elderly friend who has been struggling to install Elements 10 local content for almost twelve months.
We have created an Adobe I'D and password that I am using to post this. However when we try to sign in via elements to download the help files which are shown as pending, the sign in process seems to hang with no error report.
Thanks in advance for any assistance

You could download the latest help files to your local machine. They are available in PDF format.
PDF file for PSE10 Organizing & Sharing.
PDF file for PSE10 Editor & Tools.

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