Cannot download email attachments iPhone 6

When I open an email with an attachment, it looks like this:
I then touch either 'Download full message' or 'Tap to Download' and this happens:
All the attachments dissapear and there is no "download full message" at the bottom of the screen. If I move the message to another folder, they magically come back but touching the aforementioned buttons yields the exact same result.
Why do they disappear? Is there some setting that prevents this from happening?

Hello BarbGC,
If the settings are all good for your email then you may need to remove your Comcast email and add it back in. Take a look at the article below to continue your troubleshooting.
Get help with Mail on iPhone, iPad, and iPod touch
http://support.apple.com/en-us/TS3899
Regards,
-Norm G.

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