Cannot download films purchased from iTunes (error 8217).

Hi,
I purchased some films from iTunes but instead of downloading films I got following error message.
There was a problem downloading “”. An unknown error occurred (8217).
Please check that the connection to the network is active and try again.
Problem cannot be in network connection because I can browse web and even in iTunes at same time.
I have tried to disable firewall and then use "check available downloads" in iTunes again. Same results.
I suspect that problem may be related with Regional setting of my Apple ID.
Before I was using another account with US address and eveytning worked fine. When I created new account with my Estonian address and tried to use it then I was able to purchase films but not able to download these

Are you aware your credit or debit card credentials must be associated with the same country where you reside?
The Complete Guide to Using the iTunes Store | iLounge Article

Similar Messages

I cannot download music purchased from iTunes store to iPod

All of a sudden when I connect my 2G Nano I get an error message that says, "Some of the items in the iTunes library were not copied to the iPod "your name iPod" Because your iPod software is too old. Go to the Summary in iPod preferences and click Update to get the latest iPod software update."
When I click OK The "Update" button is greyed out and I cannot select it. On the Summary tab under "Version" it says "your iPod is up to date."
What I noticed is that any songs in my playlists that were purchased through the iTunes music store were not transfered to the iPod. The difficult work around is to burn those songs to a CD and re-import them as mp3's. I tried deauthorizing and reauthorizing my computer which did not work. I also rebuilt my iTunes music library which did not work.
I belive when I irst set up this new iPod about 3 weeks ago this was not a problem and purchased songs transferred from iTunes to the iPod but now they don't.
Any Suggestions?

Also I forgot to mention that when all this was happening, I wanted to Retore my iPod but this option was also greyed out in the summary section and it wouldnt let me do it, therefore I hooked it up to my Windows XP machine and was able to restore the iPod. Now it was formatted for Windows. I hooked it up to my Mac machine and got all the same problems but it downloads everything from itunes to the iPod except purchased music.
So I opened iPod Updater and it said that it cannot update the iPod because it if formated for Windows. It also says if I now want to Restore it, I need to connect using a firewire cable whereas before I was using a USB cable because it said the Nano is not compatible with a firewire cable.
Arghhhh.

Cannot download a purchase from iTunes store

I purchased the movie 20 feet from stardom and when I try to view it I receive this message,
"This computer is already associated with an Aplle ID.
If you download past purcahses with your Apple ID, you cannot auto download or download past purchases with a different Apple ID for 90 days".
My computer has only ever had my current Apple ID associated with it, I have made many purchases movies, TV shows and music, this is the only download that I am having an issue with. My receipt came to my email address etc. I am not sure why I am receiving this message or how to gain access to this movie.

The message is to contact iTunes Support, not to post on here, which you can do via this link and ask them why the message is appearing (we are fellow users, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS3297 I Cannot update or purchase from itunes because of this error " We were unable to authorize your payment card for this purchase please update your billing info " this error is beacuse my brother tried to purchase some game worth 38$ which i dont ne

I Cannot update or purchase from itunes because of this error " We were unable to authorize your payment card for this purchase please update your billing info " this error is beacuse my brother tried to purchase some game worth 38$ which i dont need it and i want to report a problem for this issue and able to get update my apps

Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

HT201303 I cannot make a purchase from iTunes store. Error message says credit balance unavailable try back later.

I cannot make a purchase from iTunes store. Error message is: Credit Balance unavailable. Try again later. I use a credit card to make purchases and do not have a Credit Balance. How can I correct this problem?

Might be something you haven't tried here >> iTunes Store: My credit card's security code or zip code does not match my bank's records

Why is it taking so long to download films rentals from Itunes before it only took 20 mins ,whenI have a good internet connection?

Why is it taking so long to download film rentals from Itunes ,before it took 20 mins when I have a good internet connection.

If you have anti virus software installed, disable that.
Turn off the Firewall in System Preferences > Security & Privacy
Check your internet speeds just in case > Speedtest.net - The Global Broadband Speed Test
Try not using other applications that require downloading files while downloading media from iTunes.

How do i download albums purchased from Itunes on computer to ipod

how do i download albums purchased from Itunes on computer to ipod

Here:
iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad
or
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad

I have new pc and it has windows 8 i am lost how do i download past purchases from itune

how do i download past purchases from i tunes into my new computer? I know nothing about where to go to get the songs purchased except into my account page.

Hello missskye1,
Thank you for using Apple Support Communities.
For more information, take a look at:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Using iTunes 11 or later
Open iTunes. (You can download the latest version of iTunes.)
If you're not already signed in, choose Store > Sign In and type your Apple ID and password.
If you're in the iTunes Store, click the Library button, in the upper-right corner, to go to your library.
Make sure that you have "Show iTunes in the Cloud Purchases" enabled in your iTunes preferences by going to iTunes > Preferences in the Store tab and clicking OK.
In your iTunes library, click the content type you wish to download using the content selector in the upper-left. Choose Music to download music, Movies to download movies, and so on.
Locate the item or title you wish to download.
Click the download icon to download that item.
Have a nice day,
Mario

Er=3259 -- Cannot download a song from iTunes store that is paid for

There is one song (The Bear Necesseties)that is on the Walt Disney Archive Collection Vol.1 album that will not download. It is a 2.3MB song, but the download always gets stopped after 1MB is downloaded. It shows "stopped ER=.3259", then times out. How can I get this song to complete this album purchase??? It looks to be a defective file?
Pentium 4 Windows XP Pro

You can redownload purchased songs and albums you have purchased from itunes
http://support.apple.com/kb/ht2519
Delete the one in itunes that does not play
redownload song
then sync

Cannot play songs purchased from itunes

I cannot play songs purchased from our itunes account but we can play all other songs. the songs show up on the ipod but when you click to play, the song never starts and it just goes back to the main menu.
ipod with scroll wheel Windows XP Pro

Yes to resetting and yes to new SW. I just used the new updater to load the latest version. We had the same problem with the old version.

HT1391 How do I download movies purchased from itunes store on to a flash drive?

How do I transfer movies purchased from itunes to a flash drive?

Right-click one in iTunes, show it in the Windows Explorer, and drag its file to the flash drive.
(79036)

Trying to download past purchases from itunes to iphone. Not working so how do I delete these off my iphone to resync on a computer?

Hi,
I recently tried to download all of my past purchases in itunes to my iphone through the phone itself. I didn't have a computer available to simply sync the music. Some of the songs downloaded with no problem but the rest didn't and an error message comes up saying 'Unable to download songs' and when I click 'retry' nothing happens. These songs cannot be played on my phone and have a stop symbol beside the track title. My internet connection is fine so I don't understand what the problem is.
However, I do now have a computer with itunes that I could sync to my phone but every time I try to sync the songs they look the same on my iphone. I.e. the tracks still have the stop symbol beside them and I keep getting the download error messages. Does anyone know how to delete/cancel these downloads so that I can remove all the music from the iphone and simply sync it to itunes?
Any help would be very appreciated!

Go to Settings > Music and make sure "Show All Music" is off. Then only actually downloaded music will be displayed. With it on, you can see all your music stored in the Cloud as well. That music will always be in the Cloud (until such time as you download it) but it isn't present on your device.

How do i report an error downloading a song from Itunes (error = -100000)

I purchased a song from Itunes with a number of other songs, all other downloaded as usual, but this in particular restarts downloading up to three times and then gives the error = -100000, and a pop up message suggest "the file may be corrupted" and instructes me to try it later. I have tried a number of times and the result is the same. Is there a way to report the specific file to Itunes Store?

I tried this:
http://www.apple.com/support/itunes/contact/
While I got genuinely concerend support, I didn't get this issue resolved. I'm noticing that more and more posts are popping up with the same error code so it may be a new issue. Good luck in getting yours fixed!

I cannot download movies/ tv from iTunes Store and I do not have any restrictions on? Please help?

Hi
Hope you had a great Xmas ! I got some iTunes vouchers and wanted to download some movies and music. Music was fine but can't download any movies. The music pages are white and movies etc have black background and will not let me play previews.
Any help appreciated
Many thanks
P

Also I forgot to mention that when all this was happening, I wanted to Retore my iPod but this option was also greyed out in the summary section and it wouldnt let me do it, therefore I hooked it up to my Windows XP machine and was able to restore the iPod. Now it was formatted for Windows. I hooked it up to my Mac machine and got all the same problems but it downloads everything from itunes to the iPod except purchased music.
So I opened iPod Updater and it said that it cannot update the iPod because it if formated for Windows. It also says if I now want to Restore it, I need to connect using a firewire cable whereas before I was using a USB cable because it said the Nano is not compatible with a firewire cable.
Arghhhh.

My Iphone wont let me download song purchases from iTunes or my purchased on my phone

ive tried many times on my phone and on my computer and it will not let me download my music! i have even turned manage manually music and videos from itunes and it still seems to be an issue. When i try on my phone it says "error download retry" and never seems to work. im always on wi-fi and i have tried off wifi but still is a problem!!! please help i would hate not to be able to acess all this music ive put my money into! thanks!!!

First no support can be provided for hacked devices or beta software here.
Second, if the same problem exists in iTunes on the computer, how does one come to the illogical conclusion that the issue is with the iPhone?

Cannot download films purchased from iTunes (error 8217).

Similar Messages

Maybe you are looking for