Cannot download from ITunes to SLVR

I am having some difficulty downloading music onto my L7 cell phone, which came with I-Tunes. I have loaded other MP3 files onto my phone memory card from other sources with no problems, but when I attempt to download song files stored in my I-Tunes library, I see this message: "The mobile phone cannot be updated. The disk could not be read from or written to."
When the devices are connected by the USB, they recognize each other and a phone card update proceeds without problems. I can readily view my phone's memory card on my computer desktop, so the problem seems specific to ITunes.
The computer is a brand new Dell Dimesion 4700 desktop, Pentium 4, 3.2 GHz with 1 GB of RAM, running Windows XP, SP2. No active acceleration, antivirus, or firewall software is being used on my computer when I attempt these actions.
I have the latest version of Itunes and have re-installed it a few times and rebooted as well. ITunes works well on the computer except for this problem.
I'm puzzled and open to suggestions...
Adrian
dell   Windows XP  

Yes, sorry I thought I had mentioned that I have already tried that. I am able to move files easily from the phone card to the computer and back, but when I move AAC music files, the iTunes program on the phone will still not recognize them, so I think they must be loaded through the iTunes program to work.
And yes, I have some friends who will let me try this on a MacIntosh later this week. My pet theory has been that this is because I am running Windows XP Home and that it will work on XP Professional, but I was unnerved by a technician's report that another customer had the same problem as I using a Mac.
All three (Motorola, Cingular, Apple) have advised me to trade this in for a new phone. However, anecdotes suggest this does not resolve the problem.

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