Cannot download hotsync manager portion of Palm Desktop

Hi,
I am unable to download hotsync manager for Palm desktop. The error message reads "the application config launch services has unexpectedly quit".
I am however able to download it as another user so the problem must be something in my folder? I have tried running disk utility and getting rid of any applications I am not using, to no avail. I am completely unsure of how to go about finding out what is preventing this. Should I buy one of those programs to clean up my harddrive? Any help will be greatly appreciated.
Thanks
ibookG4 Mac OS X (10.3.9)

Click on the folder in the Finder's sidebar with the house icon and then open the folder Library, followed by Preferences. Move anything in the Preferences folder which looks like it may be related to your issue to the desktop; if the issue persists, create a new folder on the desktop and move additional files to it. After each group of files has been moved, check if the issue still exists, and continue this process until the problem file has been isolated or you've run out of possibilities.
(19198)

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Hello Alan,
Thank you for replying my message.
But I think I did not explain my problem good enough.
I will try to be more explicit:
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I am a Volunteer here, not employed by HP.
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If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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Process:         HotSync Manager [676]
Path:            /Applications/Palm/HotSync Manager/Contents/MacOSClassic/HotSync Manager
Identifier:      com.palm.HotSync
Version:         ??? (???)
Code Type:       PPC (Translated)
Parent Process: launchd [98]
Date/Time:       2008-09-16 21:20:51.513 -0700
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Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000a421910e
Crashed Thread: 0
Thread 0 Crashed:
0   translate                         0xb808d95f 0xb8000000 + 579935
1   translate                         0xb8084328 0xb8000000 + 541480
2   translate                         0xb813d1d5 spin_lock_wrapper + 2841
3   translate                         0xb813d480 spin_lock_wrapper + 3524
4   translate                         0xb8154232 spin_lock_wrapper + 97142
5   translate                         0xb8011b2b 0xb8000000 + 72491
6   translate                         0xb81555fd spin_lock_wrapper + 102209
7   translate                         0xb813cc08 spin_lock_wrapper + 1356
8   translate                         0xb800449e 0xb8000000 + 17566
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eax: 0x8080bd54 ebx: 0xb8082bb6 ecx: 0x00000007 edx: 0x8080bd66
edi: 0x80301830 esi: 0x80301810 ebp: 0xb7fffa78 esp: 0xb7fff9f0
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   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
cr2: 0xa421910e
Binary Images:
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View Solution.

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I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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This question was solved.
View Solution.

Are you sync'ing the new device to the same username in Palm Desktop as an older device?
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hi - it may be because you responded to me thinking it was a Treo, but your advice did not work...
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Mac OS X 10.5.4 - brand new macbook
Have deleted all associated files with palm - there isn't a shred of old palm files anywhere.
Re-installed the palm desktop software from Palm site...
Thanks in advance for your help.
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