Cannot download LR5  upgrade?

have just purchased LR5 upgrade online, have followed steps but  the download  alongside my serial number for Photoshop Lightroom 5 Mac/Win, English says not applicable , but the other 2 ,Photoshop LR 5 Windows Multiple Languages and Photoshop LR 5 Mac Multiple Languages are there to download, please help what do i do?

Hi beckoj,
If you bought an Upgrade then the installer will prompt to enter the previous qualifying version serial number as well.
Which OS are you using? Can you post a screenshot of the error you get?
Regards,
Rave

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