Cannot download Mavericks - spinny-thing of doom, App Store stops responding!

Hi guys,
It's been a very long time since I had to ask for help from the community - please excuse my username, I made my account when I was 16!
I've been running Snow Leopard 10.6.8 very, very happily since 2010. Love the OS so, so much. But the lack of security updates will become a problem as I'm an IT professional, so I guess I'm gonna have to bite the bullet and upgrade. This is under duress as I don't like any of the iOS features that have crept in since Lion, and I've spent 3 years customising SL to how I like it
However, whenever I go into the App Store and click Free Upgrade on Mavericks, that's as far as it goes. Worse, the App Store ceases responding, but it's still chewing CPU. My machine is compatible - it's an early-2008 MacBook Pro (A1260/MacBook4,1), the last non-unibody, but I get no error messages or popups. Putting the cursor over the App Store window summons the beachball, even though the progress spinner on the App Store window is still spinning. Right-clicking on the Dock icon shows it's Not Responding. Nothing seems to be downloading.
I enabled the Debug menu and both cleared the cookies and reset the application, but neither have helped (explains why it's so laggy, it's a glorified web browser!). This is what things look like after 20 minutes of waiting:
If I can't get it to download on my machine, I have a friend with a MBP who can download it for me. I want to do a fresh install anyway; I have a big USB key on order so there's no rush. I've always done fresh installs with OSes because they are so much cleaner; I am not bothered about the time it will take me to rebuild the Mac, if it means everything works properly first time then it is time well spent.
I am very technically capable and don't mind debugging this, if someone can help point me in the right direction The last logs I have in ~/Library/Logs/App Store/ are from 2011. Browsing through All Messages, I found this:
30/07/2014 7:43:56PM    /Applications/App Store.app/Contents/MacOS/App Store[60931]    MDS Error: unable to create user DBs in /var/folders/XX/XXo5fegZExKN+HipTvCqe++++TI/-Caches-//mds
I don't know if this is related because I have a similar error for Google Contacts Sync.
Thanks in advance!

Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.
Step 1
If you have more than one user, and the one in question is not an administrator, then go to Step 2.
Triple-click anywhere in the following line on this page to select it:
sudo find ~ $TMPDIR.. -exec chflags nouchg,nouappnd,noschg,nosappnd {} + -exec chown $UID {} + -exec chmod +rw {} + -exec chmod -N {} + -type d -exec chmod +x {} + 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.
Start up in Recovery mode. When the OS X Utilities screen appears, select
          Utilities ▹ Terminal
from the menu bar. A Terminal window will open. In that window, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window will open. You’re not going to reset a password.
Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
           ▹ Restart
from the menu bar.

Similar Messages

  • Cannot download Final Cut Pro from the app store

    Hello,
    I cannot download Final Cut Pro from the app store.
    I says "Failed to download" and error has occurred
    What is wrong?
    is it my Macbook?

    I had a problem way back in the olden days, i.e., FCPX 10.0.2, and finally gave up and called the Apple Store using a land-line phone.
    Anyway, (this was a couple years ago), if I remember right, they passed me off to someone in the FCPX group and I got the App. However, this was not a really goo way to go because for many updates afterward, everytime I wanted to update I had to go thorugh the same ritual.
    Finally, probably around 10.0.8, things got "fixed" and since then I've been able to go direct and download it from the App Store without having to make a phone call.
    My suggestion would be to try calling the App Store. Maybe, if there is a "global problem" and they get a lot of calls, they will fix it.
    Heck, maybe write a Knowlede Base (KB) article about it.
    Disclaimer: I didn't check to see if there was one.

  • App store stops responding once I try to download an app.

    Hello,
    I've had my macbook since december 2009 and recently I decided to explore the app store on my macbook. I have created an account and keyed in my credit card information as well.
    Problem:
    when I try to download an application by clicking the "free" button, it says that the app store is loading and then the app store stops responding.
    Attempts to solve problem:
    - checked for software updates and installed them (didn't work)
    - rebooting
    - reporting problem
    None of these work! Someone please help?

    Hi and welcome...
    Install the v10.6.6 combo update available here.
    http://support.apple.com/kb/dl1349
    Then restart your Mac. If you continue to have problems, see this link for deleting MAS associated cookies, caches, and .plist files.
    http://discussions.info.apple.com/message.jspa?messageID=12899910
    More MAS troubleshooting help here.
    http://www.apple.com/support/mac/app-store/troubleshooting/
    Don't forget to back up your purchases, help here.
    http://support.apple.com/kb/HT4482
    Carolyn

  • Cannot download os x mountain lion from app store

    I need to install the original mountain lion that i had on my system. I do not have the downloaded software. I did originally purchase the software, but I cannot redownload the software from the appstore. I keep on getting an error after the download starts and stops after a few minutes. THIS IS EXTREMELY FRUSTRATING!!!! I need the software to install a fresh copy of the operating system on my iMac. I have attempted to download the software on 2 MacBookPros, and they both had the same error.

    Again, what error message do you get? Did your sister purchase Mountain Lion with her Apple ID as well? You should be able to simply go to the Purchases tab in the Mac App Store and see "Download" to the far right of "OS X Mountain Lion":
    Do you see this in the MAS? Do you see a Download button?
    Clinton

  • Cannot download or purchase garage band from app store

    i recently bought a used macbook pro with Lion built in. and when i erased the previous data and re-installed Lion in order to roll back to factory settings all the iLife apps are not there and when i try to download them from the app store i can only click on "ACCEPT" instead of buy and then i get the message that these apps are linked with another apple account. so the main issue is that the Lion has these softwares built in and are not connected to an apple ID and i cannot either download or purchase them.
    please help.

    try this!
    http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewRoom?fcId=412903230&mt=12& id=29520

  • Since upgrading to iOS7 I cannot download anything from iTunes or the App Store.  I get asked for PW and then it just reverts back to showing the price of the app or song.  When you tap it, it gives an INSTALL box and when tapped it again asks for PW.

    Please help.  I cannot download any apps or itunes content.  Just get this circular path of tapping to install, entering PW and back to tapping to install and asking for PW.  This started with the latest iOS update.  Any help would be appreciated - Thanks

    Try a reset. Press & hold the Power and Home buttons simultaneously, ignoring the red power off slider, until the Apple logo appears. Then release both buttons. This should not affect any content on the iPad, it is similar to rebooting your computer.

  • Cannot download and install printer software through app store for OS 10.8.5?

    Help!
    I have a MBP 15" Bought in late 2012.  It is running 10.8.5.
    I am trying to connect to the printer at my office, an HP CM4730 MFP.
    When I go through the steps to add a new printer, I get to the message:
    "Software for this printer is available from Apple. Would you like to download and install it?"
    I click on 'Download and Install" and the systems startes to search for the software, however, every time i get the following message:
    Setting up ‘HP Color LaserJet CM4730 MFP [15A0C9]…’
    Can't install the software for the Hewlett-Packard HP Color LaserJet CM4730 MFP because it is not currently available from the Software Update server.
    Can anyone out there point me in the right direction to get this installed.
    Thanks!
    -jose

    http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome?sp4t s.oid=3356524&ac.admitted=1392171422503.876444892.492883150

  • I cannot down load Yosemite from the App Store. It keeps saying there is an error.  I have Mavericks installed now.  Can I download Yosemite anywhere else besides the App Store?

    I cannot down load Yosemite from the App Store. It keeps saying there is an error.  I have Mavericks installed now.  Can I download Yosemite anywhere else besides the App Store?

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select
              /var/log ▹ appstore.log
    from the hierarchical list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar.
    Each message in the log begins with the date and time when it was entered. Select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, click the Clear Display button in the toolbar of the Console window and then try the installation again.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    ☞ The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

  • App Store requires 10.9 but I cannot download Mavericks without the App Store.  HELP!

    I did a fresh install of 10.6 and the upgrades got me to 10.6.8 but the included App Store from the upgrades requires 10.9.  I cannot download Mavericks without the App Store.  How do I find an old version of App Store or install Mavericks without the App Store?  HELP!

    Click the Apple  top left in your screen.
    From the drop down menu click:  About This Mac
    Double check to make sure you see: v10.6.8
    Make sure your Mac can run Mavericks >  OS X Mavericks: System Requirements
    Read prior to upgrading to Mavericks >  Upgrading to 10.7 and above, don't forget Rosetta!

  • I've a MacBookPro 8,1 with OSX10.7.5.  I tried but cannot download Maverick (pop-up invitation said it was free).  Software's up to date.  What's wrong?

    I cannot download Maverick.
    Pop-up invitation said it was free.  When I clicked Download, my desktop started looking like an iPad for a few seconds, then  reverted. 
    All subsequent attempts via the App Store at download have been met either with the gear turning for just a second then disappearing, or no response at all.
    No files have appeared in my Downloads folder.
    Software's up to date.  What am I missing?
    I've a MacBookPro 8,1 with OSX10.7.5. 

    https://discussions.apple.com/docs/DOC-6131

  • I updated my mac 10.8 to mavericks but after installation the app store ask for the same software update again..i have a slow connection..i cannot install it again and again..what should i do?

    I updated my mac 10.8 to mavericks but after installation the app store ask for the same software update again..i have a slow connection..i cannot install it again and again..what should i do?

    In case you are not aware, Mavericks requires a high speed broadband connection.
    In the event you need to restore or repair the starutp disk, OS X Recovery also requires a broadband connection as noted here >  About OS X Recovery
    You can check your download speed here > Speedtest.net
    15Mbps or less, you may not be able to install Mavericks or use OS X Recovery.

  • In PSE 10 Organizer I cannot download the entire thing - just one photo appears

    When I try to access the Organizer in PSE 10 I get only one photo.  What am I doing incorrectly?

    On Tue, 12 Jun 2012 19:36:04 -0600 photodrawken <[email protected]>
    writes:
    Re: In PSE 10 Organizer I cannot download the entire thing - just one
    photo appears
    created by photodrawken in Photoshop Elements - View the full discussion
    Operating system?
    Are you using Display...Thumbnail view?
    Ken
    Replies to this message go to everyone subscribed to this thread, not
    directly to the person who posted the message. To post a reply, either
    reply to this email or visit the message page:
    http://forums.adobe.com/message/4487753#4487753
    To unsubscribe from this thread, please visit the message page at
    http://forums.adobe.com/message/4487753#4487753. In the Actions box on
    the right, click the Stop Email Notifications link.
    Start a new discussion in Photoshop Elements by email or at Adobe Forums
    For more information about maintaining your forum email notifications
    please go to http://forums.adobe.com/message/2936746#2936746.

  • I downloaded the mountain lion from the app store and it downloaded. when i installed the mountain lion it said that the hd disk is broken and cannot be repaired, and the other disk doesnt have enough space!

    I downloaded the mountain lion from the app store and it downloaded. When i installed the mountain lion it said that the hd disk is broken and cannot be repaired, and the other disk doesnt have enough space! HELP and i cannot return to my desktop with the old sofware so i cant use my computer normaly

    This error means that your hard drive is badly corrupt and cannot be repaired by Disk Utility. Since you say you don't have backups, this is very bad news. You may already have lost data irrevocably.
    First order of business needs to be backing up whatever you can, but this may be difficult to do if the machine won't start up any more. See step 1 of the following post:
    https://discussions.apple.com/message/21614450#21614450
    Once you have backed up your data, you can address the other issues.

  • I bought osx lion for download but I cannot find where it is on the app store.  i currently have 10.5.8 so I dont know if that has something to do with it.

    i bought osx lion for download but I cannot find where it is on the app store.  i currently have 10.5.8 so I dont know if that has something to do with it.

    You cannot use Lion until you have upgraded to 10.6.8:
    Upgrading to Snow Leopard
    You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
    After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
         Snow Leopard General Requirements
           1. Mac computer with an Intel processor
           2. 1GB of memory
           3. 5GB of available disk space
           4. DVD drive for installation
           5. Some features require a compatible Internet service provider;
               fees may apply.
           6. Some features require Apple’s iCloud services; fees and
               terms apply.
    You received a coupon you can use and redeem on the App Store to download Lion. There is no App Store in Leopard.

  • Cannot download Maverick.  Message I receive is The product distribution file could not be verified.  It may be damaged or was not signed.  Can anyone help?

    Cannot download Maverick.  Get message that production distribution file could not be verified.  It may be damageed or was not signed.  Can anyone help?

    Mavericks installer can’t be verified
    Mavericks Installer can’t be verified (2)

Maybe you are looking for

  • Adobe Bridge database problem

    Using Windows XP with 1G RAM and Photoshop Bridge 1.0.4.6 I keep getting the message "There was a problem with the database and (image name) was not updated correctly. This may affect searches." It occurs each time that images are added to the comput

  • Cisco Wireless AP radio interface shutdown/Operation Status Down

    Hi, I am trying to troubleshoot the cause of the wireless AP 1142 radio shutdown; I was wondering where may be a good place to start on it/possibility of the radio shutting down. Once the radio is shown as down; I would just need to re-enable (disabl

  • Internal Order Budget Table

    Hi Folks, Please clarify below: 1) Internal Order Budget is updated / modified in t-code KO22. Below fields are displayed for budget balances: a. Budget b. Transaction Currency c. Current Bedget d. Assigned e. Planned Total f. Cumulative g. Remainder

  • Can I purchase & install "Pages" on one of my I-Macs and then have access to "Pages" on another I-Mac I own?

    Can I purchase & install "Pages" on one of my I-Macs and then have access to "Pages" on another I-Mac I own wothout purchasing it again?

  • After installing adaptive agent the Daemon Tools won't work

    ZenWorks AssetManagement 11 rc3. Windows 7 Enterprise x64. I've tried to install lastp SPTD with no success. in event logs there are errors: "File System Filter 'zesocc' (Version 6.1, ‎2010‎-‎10‎-‎07T10:12:25.000000000Z) failed to attach to volume '\