Cannot download McAfee software

My daughter reset her vista OS laptop to factory settings due to a software glitch. I have reinstalled the BT Broadband software but any attempt to install the McAfee download gets prevented by a message from windows saying DEP has closed the installer because of a problem.
I am not used to Vista having got XP on the other pcs, but I don't think I am doing it wrong. Some of the Windows updates keep failing to install also. Could this be a factor?
We currently have 3 laptops and 2 netbooks and we are allowed 7 on option2.Is the McAfee software smart enough to know this is a reinstalation and not a new pc and that 2 older pc's were replaced and not in use by us anymore? Any help would be greatly appreciated as my only other option at the moment is going nuclear on it.

sonicsmith wrote:
My daughter reset her vista OS laptop to factory settings due to a software glitch. I have reinstalled the BT Broadband software but any attempt to install the McAfee download gets prevented by a message from windows saying DEP has closed the installer because of a problem.
I am not used to Vista having got XP on the other pcs, but I don't think I am doing it wrong. Some of the Windows updates keep failing to install also. Could this be a factor?
We currently have 3 laptops and 2 netbooks and we are allowed 7 on option2.Is the McAfee software smart enough to know this is a reinstalation and not a new pc and that 2 older pc's were replaced and not in use by us anymore? Any help would be greatly appreciated as my only other option at the moment is going nuclear on it.
Hi I have found this microsoft journal about your DEP for you,
http://support.microsoft.com/kb/875352

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