Cannot download movies using "Check for Available Downloads"

I was downloading a few movies to watch when iTunes crashed. After starting it back up again, I tried to use the Store->Check for Available Downloads option. I keep getting the error message "Unable to check for available downloads. The network connection has timed out." I've tried signing out and signing back in, downloading from 2 different computers, using wired and wireless connections, and downloading from my account page. None of these has helped, and after contacting the iTunes help staff I received an email asking me for more info. I gave them the info and sent the email on Saturday and haven't received a response. Does anyone have a solution?

They fixed it! I just got an email saying that a digital booklet I was trying to download had started the problem and was stopping many further downloads. They removed the booklet and I'm downloading fine now. They will reinstate the booklet into my download queue once all the other media finishes downloading. Use this link to report your problem. Hope you have success!
http://www.apple.com/support/itunes/contact.html?form=account&topic=iTunes%20Sto re%20Account%20and%20Billing&subtopic=Billing%20Inquiries

Similar Messages

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    Yeah, I am going to blast my iPhone for the 4th time today and pray this goes away. I had 6 apps showing updates, the 6 badge icon shows on the App Store on my iPhone and, having run them all, the 6 apps have two copies each on my iPhone: one that is the old version of the app and will not run and the other is a faded version of the app with an empty progress bar on the icon. Click those and you get an error message about connecting to iTunes, etc. as described in the article I linked to above.
    It gets stranger than this. If I install a completely NEW app, the 6 that are stuck mid-update heal themselves and appear with the new version only, however now completely different apps (Hold Em for instance - which I did not update and didn't need an update) will not launch "app name Cannot Launch" message comes up.
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  • I can't seem to download anything on my iTunes when I use Check for available downloads. I have preorders that I can't download cos it just says 'iTunes store temporarily unavailable' even tho when I actually go on iTunes itself it work fine..

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    Launch iTunes on your computer.
    From the menu bar click iTunes > Preferences then select the Advanced tab.
    Click Reset warnings and Reset cache
    Click OK.
    Restart your computer, launch iTunes.
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  • HT204370 check for available downloads for the store menu appears when i try to download my copy of Ted? why and how to follow through?

    im trying to download my free copy of Ted when i purchased the blu ray copy, and i cant seem to get it to download, i seem to have it, i run windows 7 and use itunes most current version as well. i try to download it and i get a window that pops up and says: You have already purchased this item. You have already purchased this item but it has not been downloaded. To download it, select Check For Available Downloads from the Store menu.
    after that i just don't know where to goe, where available downloads are located in the store, i look up the movie and it just says to purchase, i already have so i just need to downloade my copy, any help or advice?

    http://www.apple.com/support/mac/app-store/contact.html?form=account

  • Check for available downloads in the Store menu not working!

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    Contact itunes support.

  • Cannot check for available downloads nor download media from iTunes store.

    Here's what I can do: 1) I can access the internet. 2) I can access and purchase media from the iTunes store. 3) I can stream radio through iTunes. 4) I can download podcasts.
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    I have tried all of the following troubleshooting guides recommended by iTunes support without success:
    http://support.apple.com/kb/TS1368
    iTunes for Windows: iTunes Store Connection Troubleshooting
    http://support.apple.com/kb/HT1527
    iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
    http://support.apple.com/kb/TS1379
    I have also removed my router out of the equation and connected directly to my cable modem so port forwarding is not an issue either. The only idea I have left is to call my ISP. Seems like a long shot. I know it is going to be something obvious.

    I just realized that I posted this in the wrong forum. If you are an administrator and want to move it, please feel free. Sorry.

  • I downloaded a movie on itunes and turned my computer off and when i turned it back on the movie wasnt there so i went to re download and it says check for available download and it still won't let me down load it. what do i do?

    i downloaded a movie on itunes and turned my computer off and when i turned it back on the movie wasnt there so i went to re download and it says check for available download and it still won't let me down load it. what do i do?

    Hi runner_girl7585,
    Thanks for using Apple Support Communities.  If you weren't ever able to watch your rental movie, you can report this to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
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  • Cannot access "check for available downloads"

    So, I can download and play any of the free singles.. and I can purchase singles and download them... but I have 58 items including 36 songs from 2 compilations that I have purchased but that will not download as a group.
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    Now, is there something wrong with the Check for Available Downloads option? Why would I be able to get individual songs but not able to get groups of songs or any songs that I had paid for previously and was unable to download at that time?
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    Anyone else having problems with whole albums and compilations and songs that are currently paid for but not downloaded?
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    I am currently having the same issue with some movies - very annoying. I also tried having Apple reset my cue - didn't work Please let me know if you get anything to work

  • Hi - when I check for available downloads I get the message "unable to  check for downloads the network connection was lost" this isn't a network problem as I can download directly (just cannot check for downloads) on any of my Mac's PLEASE HELP!!

    Hi - I have had this problem since the last update to OSX 10.9
    I cannot check for downloads as I constantly get the error message - nothing seems to work (including contacting apple support) - grateful for the help of any genius out there!
    thank you (and happy new year)

    Launch iTunes on your computer.
    From the menu bar click iTunes > Preferences then select the Advanced tab.
    Click Reset warnings and Reset cache
    Click OK.
    Restart your computer, launch iTunes.
    Click Store > Check for Available Downloads...

  • TV Shows Season Pass New Episodes Gone from Check for Available Downloads

    I was informed today from iTunes Support that new episodes that become available will no longer come through the Store > Check for Available Downloads option in iTunes.  If you notice in your email alerts for the new episode's availability, it now says the new episode is found in your Purchased items in Itunes in the Cloud. 
    I was also told that if I checked the options "show iTunes Purchases in the Cloud" in iTunes > Preferences > Store tab, that I could just see the new episodes in my Library under TV Shows.  I used to have this option and could access the new episodes and download them this way, but that option is now GONE as well from iTunes.  I am awaiting feedback from my Senior Support Rep as to what is wrong there. 
    I have been simply going to the iTunes Store > Purchased > TV Shows and clicking the "Not on this computer" option in the upper right.  I have to go show by show and click "Download" or "Download All".  I have almost 15 Season Passes at any one time.  This is a completely horrible way of downloading them. 
    When the new episodes were evailable via the "Check for Available Downloads" Option, I had my iMac scheduled to restart every morning around 4am Central.  That was about 2 hours after the date/time stamp of the email notifications.  Since iTunes was always set to start at login, it would automatically check for available downloads, and then download all the new episodes.  I then had a cloning process scheduled that would clone my primary iTunes Media drive to a backup iTunes Media drive.  That way if one fails I always have an up to date copy. 
    This new method totally screws up how slick this whole process worked.  I understand streaming and the cloud is the direction they are taking here, but this is completely an about face.  I want the new episodes available locally.  I want it downloaded when I am asleep and always available locally when I want to watch.  That way I dont have to worry about my internet availability.  Storm can knockout my internet.  The construction down the road can cut the optical cable.  I may loose my internet due to a problem with the ISP.  Having the files locally allows me to watch them worry free, buffer free, and when I want to. 
    I urge those who are annoyed by this change to provide feedback here: http://www.apple.com/feedback/itunesapp.html
    I really hope this decision to remove this functionality is not a sign to come.  Next I will be downloading each song one by one when I buy an album because I can just stream it in the cloud. 
    I love my Apple products and servies.  But this totally makes me hate them right now. 

    I am so angry right now I can not even see straight.  So the "Show iTunes Purchases Option" out of the blue showed up in iTunes this morning. I dont know if a reboot fixed it or what. But the attached screen shows the lack of that feature along with the iTunes version. 
    So I am not freaking crazy.  So I turned it on this morning to pick up 3 new episodes.  I get home tonigth and sit down on my couch with my Apple TV ready to roll... and it has completely screwed my "watched" vs "unwatched" episodes.  I come to my iTunes library on my iMac and sure enough TV Shows and Movies I know I have not watched or started are marked as watched.
    I have not watched a single episode of The Following Season 1, and it basically shows I have watched all but the latest 4 shows.   I have not watched the last several episodes of Revenge, and it says I have not watched only the last episode.  I am guessing as to where I left off, but it looks like Episode 13 was the last episode I watched and iTunes said I had only not watched Episode 19.  Vikings Season 1 - I have not watched a single show, but it shows I have watched all but the last 2 episodes, 8 & 9. 
    Movies - I have bought and downloaded many movies that I have not watched as of yet.  For instance: Django Unchainted, and all 3 Matrix Movies.  I have watched a couple of the Matrix movies but not all the way through.  But I had gone back and marked them as "unwatched"  Everything else I had not even touched to hit play or nothing.  These are all purchases. 
    I hunted down all the episodes and movies I knew I had not watched... which took me quite a while... and then when I close and re-open iTunes and at least the watched/unwatched TV shows stayed as I marked them.  This was not the case when this feature was first rolled out with iTunes 11.  That is exactly why I never used this feature in the first place.  Time will tell if it remains stable with the watch/unwatched situation. 
    Regardless, I am so tired of taking time out of my day and writing iTunes support and giving Apple feedback so they can perhaps look into it and see if its a larger issue than just my library.  So they can also maybe realize that some of us actually love their product and want to see them continue to working awesome, slick, and incredible. But as someone who is looking at 8 active season passes.... I may never buy a season pass from iTunes again.  The reason why EVERYONE still has a TV antenna and/or cable is because the basic concept of how you watch the programming DOESNT CHANGE.   They should take this feedback simply as TV shows are not like Movies and Music.  TV shows happen weekly.  Having a consistent and repeatable process to get the shows and watch them each week is paramount. 
    I am usually very good with change and enhancements.  But this one.... has completely made me an irate Apple Customer.

  • Check for Available Downloads... (where are they?)

    My daughter has purchased several songs from iTunes using her iPhone and my iTunes account. She never synchs with her Powerbook, so I can't do a Home Share to transfer them to my own, or any of the other computers on our home network. However, according to the iTunes menu, any song bought using our iTunes account should automatically download to my computer. At least that's how I set the preferences.
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    Any thoughts, instructions or clarifications on how this works, would be appreciated.

    Do you have automatic downloads turned 'on' for your account on your computer's iTunes ? If not then you can turn it 'on', but that will only take effect from the next purchase.
    Depending upon what country that you are in (it's not possible everywhere) then you might be able to re-download them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.

  • What does "check for available downloads" do?

    I bought some movies on my iPad while at work today.  I didn't have enough space on the iPad so I checked "later" when the option came up about downloading now or later.  When I got home, I saw that iTunes was showing the movie in my library with the cloud icon in the upper right corner, meaning that I own this movie but have not yet downloaded it.  I thought clicking on "check for available downloads" from the Store menu would locate the purchased movies and download them, but instead I get the message "all purchases have been downloaded for this apple ID" (see image below).  So I had to manually fish through the library and locate the purchased movies and click on the cloud icons to start them downloading.
    So if "check for available downloads" doesn't do what it sounds like it should, what is it for?
    I have the latest version of iTunes: 11.4.0.18

    I thought I'd bump my own thread since it's three months later and iTunes is now at version 12 and the "check for available downloads" still does nothing.  I am subscribed to a season pass of American Horror Story and every week I get an email saying that a new episode is available for download.  But when I launch iTunes and click on "check for available downloads", nothing happens.
    Que sera, sera.

  • HT201272 I can't fine the "check for available downloads" button anywhere and I want to download an album I preordered

    I can't fine the "check for available downloads" button anywhere and I want to download an album I preordered

    It should be under the Store menu on your computer's iTunes :
    If you are using your phone then does it show in the Purchased tab in the iTunes store app on it for downloading ?

  • Unable to check for available downloads. the network connection was lost

    in my downloads window in iTunes it shows i have "28 iTunes downloads available". when i try to download them, i get the error "Unable to check for available downloads. the network connection was lost."
    my connection is fine though, as i can individually download purchases by clicking on the cloud icon.

    I followed the advice on Holgr's link, i used screen flow to capture the error message, and then made the video available to apple support. My issue was immediately escalated, and my account started working again shortly after.
    I received no additional messages from tech support, i had no idea the problem was resolved until i tried it again.

  • Unable to check for available downloads. The network connection timed out.

    I downloaded iTunes 10.1.2 last week, and attempted to upgrade some music to iTunes Plus. I'm showing 35 items in my download queue, but when I attempt to download I get a message "Unable to check for available downloads. Network connection timed out."
    I e-mailed Apple Tech Support multiple times, and received their standard list of links for things to try. So far I have reinstalled iTunes, turned off my Norton Firewall, checked the program rules settings, flushed the dns cache, and unchecked the "allow simultaneous downloads" box. Still no luck.
    Apple's last e-mail requested I send them my account info so they could reset my password, and check my system. I'm still waiting for that to happen.
    I'd appreciate any user suggestions for this problem.

    Fundamentally it is an apple itunes server issue - if you have a lot of downloads the "check for downloads" request can take longer than the default windows internet connection timeout setting - which is 30 seconds on more recent versions of windows.
    You can work around it though - without requiring apple to "segment" your download list, by adding a windows registry setting.
    Apple re-enabled my downloads after I was burgled and then I was stuck - my "check for downloads" was always timing out - and the support guy had no clue - so I went digging, and found a a microsoft article here http://support.microsoft.com/kb/181050 which tells you how to change change that default timout value by adding a registry setting. Besides adding the ReceiveTimeout setting detailed on that page - I also changed the KeepAliveTimeout - just in case.
    HKEYCURRENTUSER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ReceiveTimeout
    which I set to 180000 milliseconds (3 mins)
    HKEYCURRENTUSER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\KeepAliveTimeout
    which I set to 181000 milliseconds (3 mins and 1 second)
    Use regedit to make the change - both settings are DWORDS with decimal values. You'll need to restart your PC to apply the change.
    After the change and restart and one initial failed attempt the request for downloads worked - when the apple itunes server responded after 2 minutes !!

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