Cannot download my preordered album

I've preordered the album "my own lane" by kid ink and the music says that it has been purchased but it has not downloaded. I've checked my available downloads but it just says that all my purchases have been downloaded. So I checked my account and clicked on the manage preorders link and the only thing that I was able to do from there was cancel it. I decided to cancel the preorder and just buy it again but now I can't because the songs say that I have already purchased them. What do I do to get the music that I want?

Hello Brendant808
You should have received and email stating that your pre-order is ready to be downloaded. If you have not seen it, the report the issue to iTunes Store.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

Similar Messages

  • I cannot download my preordered album

    The email sent to me but I don't know how to approve it it just gave me the receipt 

    Hello Brendant808
    You should have received and email stating that your pre-order is ready to be downloaded. If you have not seen it, the report the issue to iTunes Store.
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

  • Trying to download a preordered album no cloud symbol appearing by songs even though it is enabled

    Trying to download a preordered album no cloud symbol appearing by songs even though it is enabled, shows purchased but just not happening.

    I've solved it! I hadn't seen the my profile icon, little head, by the side of search box.

  • TS1424 cannot download recently purchased album on iphone to itunes on computer.  says to make sure connection to network is active and try again.  don't know what to do from here!!!

    I cannot download recently purchased album on iphone to itunes on computer.  says to make sure connection to network is active and try again.  don't know what to do from here!!!

    Did you find a resolution as I'm having same problem?

  • Why I don't see the option to download a preordered album?

    why I don't see the option to download a preordered album?

    You will probably get more information in Business Catalyst
    The Cloud forum is not about using individual programs
    The Cloud forum is about the Cloud as a delivery & install process
    If you will start at the Forums Index https://forums.adobe.com/welcome
    You will be able to select a forum for the specific Adobe product(s) you use
    Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

  • Downloading a preordered album

    How do you download a preordered album if the email for your account has been deactivated?

    Hey krb987,
    I found this information about methods of downloading a pre-order (other than the link within the email):
    Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
    via: iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Have a great day,
    Delgadoh

  • How do I download a preordered album

    I preordered the Justin timber lake album and I still cannot download it. How do I fix this?

    Read this:
    Mac: http://support.apple.com/kb/PH12296
    Windows: http://support.apple.com/kb/PH1622

  • HT5714 Can't download a preordered album

    I preordered an album on iTunes which was available to download last night. I got an email with a download link which when I clicked took me to my iTunes downloads. There is nothing available to download yet the album says I've purchased it and won't let me download it again. I cannot find it in my purchases and it isn't on my iPhone as being downloaded. Where do I find it?

    I was able to downoad Rat Trap, but not the full album.
    I called Tech support and apparently i was short a couple cents on buying the full album so i recommend you go onto this link and they will call you!
    http://www.apple.com/support/itunes/contact/

  • Issues with downloading a preordered album.

    I preordered an album and just got an email saying it's ready for download. However when I click "complete album" in iTunes it open the iTunes Store but nothing happens. I don't see any options for beginning download. Help?

    Hey krb987,
    I found this information about methods of downloading a pre-order (other than the link within the email):
    Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
    via: iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Have a great day,
    Delgadoh

  • Can't download a preordered album

    I Recently preordered an album and received an email saying it was ready for downloading but when I go to purchased I don't see the album there and it's asking me to pay if I want the songs. why are the songs not showing up?

    Hi, RickyDVdub.  
    Thank you for visiting Apple Support Communities.
    I have experienced this exact same issue for a Pre-order album as well.  I would recommend canceling the Pre-order and download it again as it most likely has not been charged.  This article will walk you though the process.  You can also check for available downloads to see if the items are pending. 
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/HT2727
    If the album has been charged, follow the steps in this article to report a problem with this purchase.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    Jason H.

  • I can't download by preordered album

    i preordered the album FOUR about a 2 month ago, and now that it was finally relaesed, i can't download it. I went under Store, and clicked Check for Available Downloads, but it said All purchases have been downloaded for this Apple ID. I have also tried signing out of my Apple account, and then signing back in again, but nothing happened. I specifically bought the preordered Deluxe album, because i wanted the additional video special to when you preorder it!

    You have/had a balance on your account that covers its price, and/or have a credit card on it ? Pre-orders are not paid-for at the time of pre-ordering, you are only charged when they are released - have you paid for it (e.g. did you have a balance on your account) ? You can check your account's purchase history to see if it shows : See your purchase history in the iTunes Store.
    If it does then see if it shows in the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your computer's iTunes for downloading, and the Purchased tab in the iTunes Store app on your phone

  • I can't download a preordered album that has came out

    Hi there,
    I preordered the new one direction album and I have got the first four songs that they released early but when the released the whole album it only says purchased not download or anything like that. I have tried logging out and signing back in but it hasn't worked at all.
    Could you please help
    Thank you so much
    Lauren 

    Hi, RickyDVdub.  
    Thank you for visiting Apple Support Communities.
    I have experienced this exact same issue for a Pre-order album as well.  I would recommend canceling the Pre-order and download it again as it most likely has not been charged.  This article will walk you though the process.  You can also check for available downloads to see if the items are pending. 
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/HT2727
    If the album has been charged, follow the steps in this article to report a problem with this purchase.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    Jason H.

  • Cannot Download New U2 Album - HELP!

    I pre-ordered the new U2 album No Line on the Horizon a month ago. I got the free Get on Your Boots single. I chose the Deluxe Edition because it had a couple bonus tracks, plus the movie Lebanon and digital booklets.
    I got the email today saying my pre-order is now available. I clicked the link from my email message and got the following messages from iTunes:
    *You have one or more pre-orders available.*
    Your pre-ordered item "No Line on the Horizon (Deluxe Edition)" by "U2" is now available for download. To begin downloading click OK.
    Warning
    Your remaining song credits are insufficient to complete this purchase. Note that song credits cannot be applied to the purchase of albums, audiobooks or ringtones. Your credit card will be charged for some or all of this purchase.
    *The item you tried to buy is no longer available.*
    The availability of the item changed while you were using the store. The same item may be available with a different price or elsewhere in the store.
    Now I am really ticked off! I can't download the pre-order I made. Sure, I can buy the Deluxe Version outright, but it looks like I lose one of the pre-order exclusive songs! The only one I see now is an alternate version of Get On Your Boots.
    Can anyone advise me here? Did iTunes lose the extra bonus track? Is there just a brief issue with the pre-order download that I should wait out? If I don't get the extra track, this will be the LAST PURCHASE I ever attempt through iTunes.

    Well, iTunes support has not yet emailed me about this issue. It is greater than the 24 hours that they promised on the intial email.
    Apple store reps were unable to help or even provide reassurance when I talked to them about it at my local store.
    I bought the album at Best Buy instead. That will be the last time I attempt to make an iTunes purchase. I don't think I'm asking for much here. I pre-ordered an album from my favorite band, and then couldn't download it for over 24 hours after it was widely available elsewhere online and in stores. A real letdown. I'll live without the bonus tracks.

  • HT201253 Iphone 5s not syncing music to phone with itunes 12.0.1.26 - also cannot download full purchased albums, only some tracks

    The fun of new updates on my Windows 8.1 laptop and iphone 5S 64gb.
    I noticed since my last sync that some tracks had magically been removed - so I wanted to full sync. This couldn't even be instigated unless I deleted all my music off of phone, now it just hangs when syncing - for hours. No updates on how many tracks out of how many tracks have been synced.
    Also my purchased albums - I can see them on itunes as whole ones that are purchased, same on iphone.
    I then go to iphone to download my purchased items via itunes app, and it only shows some songs. An example is Drake, Game etc. - seems to affect full albums I've bought that are "deluxe" editions.
    All the normal/single edition albums seem fine.
    Absolutely fantastic, can't get my music onto phone except some purchased items - and even then it doesn't show all my purchases.
    Not sure if setting up family share affected things, but it can't even handle the simple tasks let alone downloading content from other users purchasers (which it detects fine ironically). New features but can't do anything that has previously been fine.
    Flabbergasted, had one work iphone4s 16gb and 64gb personal previously - no problems with same laptop.
    My alienware laptop is very high spec with SSD, so the fault does not lie here - apple related software or product.

    It couldn't do over 50gb in one go, had to do two half syncs to get all music on - i think this is limitation of the itunes software - pretty shocking really.

  • How do I download a preordered album from the iTunes Store direct on my iPhone or iPad?

    In the store under the album details, where I would expect the cloud icon to be so I can click and download, it says simply "purchased" and gives me no option to download.
    Any help would be massively appreciated

    Sync the iPad with your computer, or click here and follow the instructions.
    (125741)

Maybe you are looking for

  • Mini displayPort -- VGA Doesn't work (MacBook Pro 13" 2012)

    Hi All, I just bought a Macbook Pro 13" (cheapest one) and a Mini Displayport adapter to VGA, I want to use it with my Dell Screen but it doesnt work. I only see a blue screen for a sec. and its gone... what to do?

  • Urgent: Calling web service from PL/SQl fails with XML parsing

    Hi, I am trying to call a web service from PL/SQL (using SOAP protocol and UTL_HTTP built in Package).I am using Oracle 9i .I am calling from pl/sql block invoking web service method created in java. I am getting the below response object as a SOAP p

  • Plz help don't know how to create a query and link it to a UDF

    hi, i am new to business one and however hard i am trying to use a query to link it to a UDF, it is not working. i think i am doing the whole thing wrong,so ill just post one problem i have and if any one of u can explain to me in steps i may be able

  • User creation error - profile not found

    We're using the controls that wrap com.bea.p13n.controls.ejb.usermgmt.UserManager and GroupManager to create a user, put him in the wlcs_customer group, and set properties on his profile. userManagerCtrl.createUser and groupManagerCtrl.addUserToGroup

  • Imports perfect...but when plays in iMovie08 it distorts the picture

    I have a Canon HF100 and imports perfect. When I play the video in the import window it plays perfect as well. Once I close the import and try to play it in the event library or move to a project the picture gets very choppy (almost like I was focusi