Cannot download new apps nor can I update current apps. My App Store ID is still my old email address. How do I fix?
Cannot download new apps or update existing apps. App Store ID is old email address and not current one. How do I fix?
If you can't buy/download them with your new account then closing the App Store app via the iPad's multitasking bar and then do a soft-reset it and see if you can then download them
To close the App Store app : double-click the home button to open the taskbar, and then swipe or drag the App Store app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar
To do a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
Similar Messages
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I cannot download the new itunes nor can I update my iphone and ipad.
I cannot download the new itunes nor can I update my iphone and ipad. I constantly get an error everytime I try to download anything from apple.
What error?
Without details it is almost impossible to offer assistance. -
i have an old Apple id using an old email address how can i sync this when i can not remenber the password wwith my new account
You'll have to contact iTunes store support to see if they can help you with this: http://www.apple.com/emea/support/itunes/contact.html.
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I want buy Apps but need security questions,i forgot security questions and i forg reset security info email address. how can i do. I know my ID and passworld
i cant rember questions and my reset security info email(address and passworld)
How can i do? i want buy apps but need ask this questions.......Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
my ipad was restored on my mom's macbook. then i hooked it up to my computer renamed it etc. but i can't sign in to the itunes store it keeps bringing up her email address not mine. how do i switch it to mine.
You can log out of the account on the iPad by tapping on the id in Settings > iTunes & App Store and then tap 'sign out' on the popup - you can then sign in with your account/
If you synced any of your mum's apps to the iPad from your her computer then they will be tied to her account, so only her account will be able to download updates to her apps -
My i-cloud has an old email address, how can i change it?
my i-cloud has an old email address, how can i change it? When I try to delete the account to set up a new one it keeps asking for the password that I dont have. What can I do?
If the old ID is yours, and if it is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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I had an awful time getting apple to accept my username and my credit card but finally got it to accept and purchased facetime App .It downloaded correctly and put an Icon on my toolbar,but would not operate as it said my email address was in use by another ID. So I have inadvertently created 2 ID''s . My question is how do I get rid of the one so that I can use Facetime on the latter ceated one? thank you very much, Tom
Go to Settings>iTunes and App store and sign out of existing account and sign into the one you want.
Note:
- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account. -
Can anyone explain how I can remove my old email address that is stored when I try and get new apps on iPhone or iPad , I recently changed my email address for Apple ID to a @gmail account from a @hotmail account.
Thanks in advanceSet up your new Apple ID email as your primary email and delete the old one. Go to this page or the App Store and do this
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I've changed my apple id email and password on the laptop and now when i go to my son's iphone which uses the same account for itunes it's still showing the old email address and won't accept either the new or the old password - help! he wanted to buy a film for a long car journey tomorrow and we're stuck! Any advice gratefully received - how do i get that iphone to recognise the new apple id? Thanks
Its very simpul bro, all u have to do is to Go in Settings of iphone, go to store. U will find ur apple id their. Make it forget, re enter ur id and new Password. And u are all done, enjoy using App store
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I changed my email address, which in turn, changed my Apple ID. I changed the settings of my iPad and things were fine for me, but my husband shares a few apps with me and isn't able to update or use any of those apps now. The change doesn't work for him.
Now, I got a new iPad mini and I'm having the same problem. I have purchased many apps which I can't use now. I have a lot of work documents saved to them too.
Is there anyway that both husband and I can change the setting so we can access the apps we have already purchased?You have to be signed into the correct Apple ID in order to download those purchases again for free.
Settings>iTunes & App Store. Tap the old ID and sign out, then sign in with the new/changed ID. -
I Am trying to update my apps on my iPhone and it wouldn't let me and it had my user id as my old email from an old acct that I do not have anymore how do I change it back so I can down load my apps thanks
You cannot, all content is tied to the Apple ID used to obtain them.
Content from one Apple ID cannot be merged or transferred to another Apple ID.
You need to recover your Apple ID for updates.
https://iforgot.apple.com -
My iPad mini won't download the 7.0.4 security update. It just keeps telling me I'm not connected to the Internet. It's doing this to my gf's Ipad 2 as well. How do I fix it?
"7.0.4"? The current version of iOS is 7.0.6. Version 7.0.4 can no longer be downloaded or installed.
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My email address works to login it just doesn't send the receipts to my new email address!
If you want to change your iCloud ID or password on your phone go to Settings>iCloud and tap Delete Account, then sign back in with your updated information. Note: this only deletes the account and any synced data from your phone, not from iCloud. Provided you are signing back into the same account and not changing accounts it will be synced back to your device when you sign back in.
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I am trying to update my apps and I need to change it to my new email how do I do that?
- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account. -
Can anyone tell me how to resolve this
Sign out your AppleID in Settings -> iTunes and App Store. Touch your AppleID and select Sign Out. Then Sign in with your new AppleID
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