Cannot download new version or uninstall Itunes
I cannot download new version of Itunes or uninstall my old one. It says I am missing itunes.msi file. Can anyone help? I am stuck in Itunes limbo.
When you get that msi message, you need to do an installer cleanup.
I will give you a method for full removal and cleanup of iTunes and related programs followed by install. You may be able to get way with just removing and cleaning up iTunes itself, but I have given the whole method in case you need it.
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program.
To run the program – All Programs>>Windows Install Cleanup
http://support.microsoft.com/kb/290301/
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.
Similar Messages
-
Cannot download new version iTunes...
Attempts to download new version iTunes on my laptop (Vista) I continue to receive msg: Error writing to file: C:\Config.Ms01\random series of numbers and letters, different with every attempt) "Verify you that you have access to that directory". I am the Administrator on my laptop. Frustrated - please advise.
Try the technique in Repair security permissions for iTunes for Windows but applied to the C:\Config.Ms01 folder.
See also Troubleshooting issues with iTunes for Windows updates.
tt2 -
Downloaded new version and now itunes store wont open
downloaded newer version of itunes old one worked just fine now it wont open itunes store the bar gets half full and doesnt go any further
Even though you've got a newer version of iTunes, it might be worth checking through the following document with that one:
iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store -
My FireFox Browser stop working. I deleted old applications and tried unsuccesfully to open new versin (mozilla 16). I safe the application to desktop, run it, it tellsme the computer will turn off, it does, when the computer goes back on Mozilla is NO longer there. Then the cycle continues everytime I tried to download new application.
Which security software (firewall, anti-virus) do you have?
Some security software has virtualization features that may cause problems by protecting files in the Firefox program folder.
Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
*C:\Program Files\Mozilla Firefox\
*http://kb.mozillazine.org/Installation_directory
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 16.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
Everything seems to go as planned according to the steps on the screen except for the last one dragging the icon over the file folder.
Download the new version you want with other browsers like IE (Windows), Safari (Mac) and remove the last version. Then install the package you downloaded.
Here you can download version 6.0: [http://www.mozilla.org/en-US/firefox/all.html Download]
Also for older versions: [ftp://ftp.mozilla.org/pub/firefox/releases/ Here]. -
Why am I not able to download the newer verion of iTunes? ......when downloading it is interrupted by"""older version of Bonjour cannot be removed-contact Tech. Supprt Group"" What am I suppost to do?? Can anyone help me with this issue.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I cannot Download new version beyond the first step
The upgrade will not download beyond step 1 where it shows in the top left corner of the screen.There is no indication for step 2 where you drag the Firefox icon into the app box.
If the application folder is inside in another folder (Macintosh HD), open the Macintosh HD folder and then drag the Firefox icon into the app folder you can see now.
[http://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Mac Installing Firefox on Mac]
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem. -
I Was trying to update to the latest version; i uninstall to download new version because it wasn't letting me update. Now it wouldn't open at all because "The file"iTunes.Library.itl"cannot be read because it was created by a newer version of iTunes".:( How do i go back to last install or make this new version works?
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2 -
After getting message below iTunes will not open- just disappears off screen.
Had to delete iTunes for computer repair. Downloaded new version 10. Would not open -Message: "iTunes Library.itl cannot be read because it was created by a newer version of iTunes"Unless you've recently attempted to downgrade iTunes this is probably a sign of a corrupt library file. See Empty/corrupt library after upgrade/crash.
tt2 -
Help...downloaded new version of itunes...and now I cannot connect
I just downloaded new version of itunes and now I cannot connect to the itunes store...I get a message that says..."Itunes cannot connect to itunes store. the network connection timed out."
ran diagnostics here are the results... if anyone can help...
Microsoft Windows Vista Home Premium Edition (Build 6000)
Hewlett-Packard Presario F700 (GR967UA#ABA)
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.0.31
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number D3C70EE5E29DDAC2
Current user is not an administrator.
The current local date and time is 2009-06-09 23:19:03.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce Go 6100
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {C07101F5-89CB-4921-9239-F59263AF4FAA}
Description: Broadcom 802.11b/g WLAN
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Jun 09 22:30:17 2009
Lease Expires: Wed Jun 10 22:30:17 2009
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {33E3719A-76B1-48B1-9F31-BD3CBF2DBDDA}
Description: NVIDIA nForce Networking Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-06-08 09:41:24.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.1.0.1),
E: TSSTcorp CD/DVDW TS-L632M, Rev 0A17
Audio CD in drive.
Found 1 songs on CD, playing time 04:24 on Audio CD.
Track 1, start time 00:02:00
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 20 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
** iPod/iPhone Connectivity Tests **
iPodService 8.2.0.23 is currently running.
iTunesHelper 8.2.0.23 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
iPod nano (Second Generation) running firmware version 1.1.1
Serial Number: 7J651R7ZVQ5
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure; you can find instructions for Norton on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps. -
I uninstalled itunes, downloaded new version and the setup file won't launch. I'm running Windows Vista 64-bit. Can anyone help?
Is there an error message when you try to launch the iTunesSetup.exe (or iTunes64Setup.exe)? If so, what does it say? (Precise text, please.)
-
Ok so I updated to iOS 7 on my iPod (5th) it let me update my apps but I cannot download new apps thanks to the terms and conditions. Also my iTunes won't start it just blank, I tried everything I need help
Did you download the new iTunes update that was also released this afternoon? That might be the problem. The new iTunes update came out today as well as the new iOS 7 update and if you haven't downloaded the new iTunes update it may be a compatibility problem so if you didn't, first update to the new iTunes and try again.
-
my computer crashed so i had to reformat, but the only problem is i lost my old itunes account, had to download new version. Now i have an ipod full of music but how can i place all my music I have on the ipod into my new itunes account??
Not if you first do a sync and have iTunes make a backup. However, if your only copy of the iTunes data is in the Touch, then you need to first copy the data to a new iTunes Library using third-party software such as Phone To Mac.
-
Downloaded new version itunes to Windows 7, now receiving error while computer is booting Apple Sync Notifier.exe- Entry Point Not Found the procedure entry point sqlite3_wal_checkpoint could not be located in the dynamic link library SQLite.dll., Help! How do I remove this message every time I start up Windows? Would it help to
re-install Itunes and what version??Refer to this thread - https://discussions.apple.com/message/15685210#15685210
Quick answer "copy the file SQLite3.dll from the C:\Program Files (x86)\Common Files\Apple\Apple Application Support folder to the C:\Program Files (x86)\Common Files\Apple\Mobile Device Support folder" -
Downloaded new version of itunes and now it will not open on my Macbook
downloaded new version of itunes and now it will not open on my Macbook
downloaded new version of itunes and now it will not open on my Macbook
Maybe you are looking for
-
Audio and video timing thrown off on export to Adobe Media Encoder
Hi. I have a two and a half minute video which includes a lip-synched character. Everything is working perfectly inside Premiere Pro CS4. When I export this using F4V format, I set it to match frame rate as source then typed in 24fps for good measur
-
I had to do a complete restore on my ipad touch and now need to know whether I should set up as a new ipad or restore from backup?
-
I have bought macbook pro 15" i7, 4gb ram, 500 gb hdd in the month of March year 2011. I have used it just for watching movies, surfing net and writing script on final draft software. Just two week back I started using final cut pro to edit my short
-
Hi All, I am working with PPOME for creating org structure. I have few questions: 1. Is it possible to country specific IT in PPOME screen like the one which we can use in PP01. Is it possible that through configuration we can add a tab in detail
-
I have 100s of bookmarks that work fine on other browsers. Most are .mil, .gov., & va websites. All of which say, "The certificate is not trusted because no issuer chain was provided." in Firefox. I want to completely bypass certificate warnings with