Cannot download newer version of itunes - older version of bonjour cannot be removed and to contact tech. support group pls. help
Why am I not able to download the newer verion of iTunes? ......when downloading it is interrupted by"""older version of Bonjour cannot be removed-contact Tech. Supprt Group"" What am I suppost to do?? Can anyone help me with this issue.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?
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and I cannot get the paused to un pause.
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You may also want to [https://support.mozilla.org/en-US/kb/Backing%20up%20your%20information?s=backup&r=1&e=sph&as=s backup] personal data/folder. Firefox stores the personal profile/data separate from its internal files. [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files] -
I tryed to install the new version of itunes, but when it was downloading a pop up popped up and it said 'the older version of bonjour can not be updated. please contack your support group.' what do i do?
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I downloaded new version 5 , wont open at all and cannot remove from computer
Im using windows 7 , yesterday I downloaded the newest version of Firefox, now my caomputer cannot open the progarm . I thought of removing and r einstaling , when I try I get a message telling me I need permission, although I have already made myself admin . So I cannot open or remove firefoex. When I try to open it a small box opex at top left of screen , ifd I click on this it opens a blank firesfox page which does nothing?
I am extremelt diappionted as I love firefoxI figured it out. I changed the installation folder to C:/Java and it finally worked!
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I tried via iTunes and via the App Store with the same problem each time
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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When I try to open a spreadsheet on my Mac that I worked on with my iPhone, I get "You need a newer version of Numbers to open this spreadsheet." When I go to the App store, it says I already have it. I have v. 2.3 and can't seem to download newer version.
If you are running Mavericks, and the Mac App store says you are up to date, then you have Numbers 3.2 as well as Numbers 2.3. You are getting the "Need a newer version message because your Mac is trying to open the document using Numbers 2.3.
Launch Numbers 3, then open the document from within that app, or right click/control-click the document and choose Open with Numbers 3.x.
Regards,
Barry -
TS3274 I downloaded the new version now my iPad won't move from vertical to horizontal screen. Help?
I downloaded new version & now I can't change screen from vertical to horizontal. Help!
Try a device reset:
*Device reset*
Device Reset (won't affect settings/data/music/apps/etc)
1. Press and hold (& continue to hold) BOTH the Sleep/Wake button & the Home button.
2. Continue to hold BOTH (ignoring any other messages that may show) until you see the Apple logo on the screen.
3. Release BOTH buttons when you see the Apple logo and allow the device to boot normally.
Also check your side switch settings:
http://support.apple.com/kb/HT4085 -
I Was trying to update to the latest version; i uninstall to download new version because it wasn't letting me update. Now it wouldn't open at all because "The file"iTunes.Library.itl"cannot be read because it was created by a newer version of iTunes".:( How do i go back to last install or make this new version works?
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2 -
After getting message below iTunes will not open- just disappears off screen.
Had to delete iTunes for computer repair. Downloaded new version 10. Would not open -Message: "iTunes Library.itl cannot be read because it was created by a newer version of iTunes"Unless you've recently attempted to downgrade iTunes this is probably a sign of a corrupt library file. See Empty/corrupt library after upgrade/crash.
tt2 -
Help...downloaded new version of itunes...and now I cannot connect
I just downloaded new version of itunes and now I cannot connect to the itunes store...I get a message that says..."Itunes cannot connect to itunes store. the network connection timed out."
ran diagnostics here are the results... if anyone can help...
Microsoft Windows Vista Home Premium Edition (Build 6000)
Hewlett-Packard Presario F700 (GR967UA#ABA)
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.0.31
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number D3C70EE5E29DDAC2
Current user is not an administrator.
The current local date and time is 2009-06-09 23:19:03.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce Go 6100
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {C07101F5-89CB-4921-9239-F59263AF4FAA}
Description: Broadcom 802.11b/g WLAN
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Jun 09 22:30:17 2009
Lease Expires: Wed Jun 10 22:30:17 2009
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {33E3719A-76B1-48B1-9F31-BD3CBF2DBDDA}
Description: NVIDIA nForce Networking Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-06-08 09:41:24.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.1.0.1),
E: TSSTcorp CD/DVDW TS-L632M, Rev 0A17
Audio CD in drive.
Found 1 songs on CD, playing time 04:24 on Audio CD.
Track 1, start time 00:02:00
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 20 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
** iPod/iPhone Connectivity Tests **
iPodService 8.2.0.23 is currently running.
iTunesHelper 8.2.0.23 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
iPod nano (Second Generation) running firmware version 1.1.1
Serial Number: 7J651R7ZVQ5
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure; you can find instructions for Norton on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps. -
Cannot download new version or uninstall Itunes
I cannot download new version of Itunes or uninstall my old one. It says I am missing itunes.msi file. Can anyone help? I am stuck in Itunes limbo.
When you get that msi message, you need to do an installer cleanup.
I will give you a method for full removal and cleanup of iTunes and related programs followed by install. You may be able to get way with just removing and cleaning up iTunes itself, but I have given the whole method in case you need it.
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program.
To run the program – All Programs>>Windows Install Cleanup
http://support.microsoft.com/kb/290301/
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes. -
Cannot download new version iTunes...
Attempts to download new version iTunes on my laptop (Vista) I continue to receive msg: Error writing to file: C:\Config.Ms01\random series of numbers and letters, different with every attempt) "Verify you that you have access to that directory". I am the Administrator on my laptop. Frustrated - please advise.
Try the technique in Repair security permissions for iTunes for Windows but applied to the C:\Config.Ms01 folder.
See also Troubleshooting issues with iTunes for Windows updates.
tt2 -
i can't add my apps to an older i pod touch? keeps asking to download new version of i pod software? someone help please?
What generation iPod touch? Model Identifier Utility
Updating iOS
Device
Latest Update Available
iTunes Version Required
iPhone 2G (original iPhone), iPod touch (1st generation)
iOS 3.1.3
iTunes 9.2
iPhone 3G, iPod touch (2nd generation)
iOS 4.2.1
iTunes 10.1
iPod touch (3rd generation), iPad (Original)
iOS 5.1.1
iTunes 10.5
iPhone 3GS
iOS 6.1.3
iTunes 10.7
iPod touch (4th generation)
iOS 6.1.5
iTunes 10.7
iPhone 4, iPhone 4S, iPhone 5, iPhone 5S,
iPhone 5C, iPod touch (5th generation), iPad 2,
iPad (3rd and 4th generation), iPad Air,
iPad mini (1st and 2nd generation)
iOS 7.0.4
iTunes 11.1
If your iPod cannot run a newer software version (see the table above), then see:
Finding iOS Apps Compatible with Older Devices -
I am trying to update iTunes on my desktop (running Windows XP Professional Service Pack 3) and I continue to receive an error message stating that the update cannot continue because Bonjour and Quicktime are older versions and to contact technical support. I have tried repairing both and tried to uninstall iTunes and all of it's componants and still receive the same message. Any help getting this issue resolved as soon as possible will be much appreciated.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Next, select any QuickTime entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
My i tunes wont delete older version to download newer version
my i tunes downloads new version 3/4 of the way then says it cant delete older version.
Someone please helpMany thanks.
yea it wont remove the older version of itunes
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?
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