Cannot download or install Picture Motion Browser (PMB) or PMB updates.

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Go to Solution.

Follow these steps to fix this problem.
NOTE: Because each of these steps represents a possible solution to this issue, try to install the update after completing each step.
Try installing the update in safe mode with networking.
Turn off or stop programs from running in the background.
NOTE: Examples of these may be, but are not limited to: online backup services, spyware, malware, and Internet security software.
Disable the Windows Firewall.
Disable any other firewall or anti-virus application.
NOTE: This can usually be done by right clicking on the firewall or antivirus icon on the notification area which will allow you to choose Exit or Disable.
Uninstall any recently installed applications.
NOTE: Beta versions of software are not supported and should be uninstalled.
If applicable, try using the Picture Motion Browser (PMB) Download Tool:
For United States and Canada
For Latin America and Brazil
Reset your browser to its default settings and delete any temporary Internet files.
NOTE: The procedure to reset the browser default settings will differ depending on the web browser being used. Consult the help section of your web browser for specific information about resetting default settings.

Similar Messages

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    Solved!
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    When the camera is connected to an Apple Macintosh computer, a prompt appears that says an update is available for the PMB Portable software. Selecting to update the software later causes the application to not respond and display the unknown error has occurred message. The PMB Portable update is required to make it work with the computer.
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  • How to install the Picture Motion Browser (PMB) Portable update on an Apple Macintosh computer.

    Solved!
    Go to Solution.

    IMPORTANT:
    For the MHS-CM5 and MHS-PM5 bloggie® cameras it is necessary to install the firmware update before installing the PMB Portable update. This is an automatic update offered to you to install when the PMB Portable software is installed the first time.
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  • Cropping and Resizing Pictures in the Picture Motion Browser (PMB) software.

    Solved!
    Go to Solution.

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  • What is Picture Motion Browser (PMB) and where can I find support information?

    Solved!
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    PMB is original Sony® software that is supplied with various Sony cameras, camcorders, and digital photo printers. It enables you to manage, view, and edit your recorded pictures and movies on a computer. With its calendar view, you can view your pictures and movies according to the date and time of the recording. You can also print pictures, and attach pictures to e-mail messages.
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