Cannot download or run Adobe Download assistant

Receiving the following message:
Windows cannot access the specific device, path or file. You may not have the appropriate permissions to access the item.
Please advise solution. Thanks

Hi LPE94ZR1,
Please refer the KB : http://support.microsoft.com/kb/2669244
For troubleshooting Adobe Download Assistant please refer : http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
If you continue to face difficulties you can try initiating a direct download by following the steps listed at http://forums.adobe.com/thread/981369

Similar Messages

Cannot Install Adobe Acrobat Pro via Adobe Download Assistant - Please Help

Hi Guys,
Please can you help I am trying to download the adobe acrobat pro trial via the adobe download assistant but cannot get the download to complete successfully.
Everytime I try and download the file it freezes when almost totally downloaded (less than a minute remaining) and eventually returns an error saying:
Error extracting teh product installer (Error 101). Check for available disk space on your system and try downloading the product again. I am trying to install to the desktop on a drive with 600GB free!!
Please help, I have downloaded the ADA through google chrome on a machine with windows 7 (64bit)
Thanks
Mike

Try this:
Direct Download Links for Adobe Software
Though if the extraction fails, you may face that same issue again. Store the fiel in a different location and do a littel housekeeping. You could well simply be running out of temp space or have a permissions problem on your temp folder...
Installation Preparations
Mylenium

Error running Adobe Download Assistant for PS Elements 11

I'm logged into my Adobe account. I'm on a MacBook Pro running OS x 10.6.8. I use Chrome as my browser but have tried this with Safari as well with the same result.
I download the dmg for Adobe Download Assistant and when I run it, it launches ADA but then a pop up window comes up with:
"This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
I want to download and install a trial version of Photoshop Elements 11.
Any suggestions?
Thanks,
Doris.

You may want to check this Kb link :-
http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
If this link doesn't help much then you might want to check
http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
for the direct download link of the software.
NOTE :- Read the instruction in order to avoid errors.

Why does "Install Adobe Download Assistant" keep failing to run or install on my Mac Pro OS Lion 10.7.5

I get the following message when trying to run the download assistant:
The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author.

BncCrafts
From where are you downloading the Adobe Application Manager? Has it been this one
Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager
What version of Premiere Elements Mac are you running on your Mac Pro OS Lion 10.7.5? Or, is it that program that you are trying to install with the Adobe Application Manager?
More later.
ATR

Adobe Download Assistant Doesn't Run (Mac)

I cannot start the Adobe Download Assistant for some unknown reasons. I want to download a trial of Adobe After Effects, so this is necessary. First, I installed the Assistant, and when it tried to open, it said it couldn't find Adobe Air, so I installed Adobe Air. Air itself will not run either, and the download assitant would not run and it is not detected by my system. When I tried to reinstall it, about every third time I attempted to open the installer I would get the same "cannot find Adobe Air" message, even though Adobe Air is installed. The only suggestion in the Troubleshooting section that I hadn't tried was installing updates, so I ran the Software Update program and installed all available updates. Since doing that, I do not get the "cannot find Adobe Air" message anymore, but neither program will run. What should I do when I can't figure out what's even wrong?

Hmm then it would not be the graphic switching issue then. I would recommend you begin by troubleshooting your installation of Adobe AIR. Once that is completed then return to the Adobe Download Assistant to try downloading the trial again. The following documents should aid you with your troubleshooting:
Troubleshoot AIR installation | Mac OS
Troubleshoot Adobe Download Assistant
Please feel free to respond to this thread if you have any questions about the steps listed within either document.

Hi, download of the trial product (photoshop ele 13) does nt start even after successfully installing the Adobe download assistant successfully. Only .7z file is shown, .exe is nt available. Whn i try to extract .7z file wd 7-Zip error pops up " cannot ex

Hi, download of the trial product (photoshop ele 13) does nt start even after successfully installing the Adobe download assistant successfully. Only .7z file is shown, .exe file is nt visible. Whn i try to extract .7z file wd 7-Zip error pops up " cannot extract **.7z as archive" .I've tried fresh download of adobe photoshop ele 13 but same error occurs.
OS:Windows 8.1
Storage loc for adobe down assistant : C-Program file(x86)-Adobe download assistant-adobe
Storage loc for adobe down assistant: C- Adobe photoshop assistant 13- PhotoshopElements_13_LS25_win64_1. 7z
After this I try to extract ** .7z file but following error occurs :
After this I try to extract ** .7z file but following error occurs
Kindly Help.

Thanks fr revert !
After clicking on the provided link , Above error pops up. I clicked "ok" n allowed download to complete after which same previous error shows up!

After running Adobe Download assistant I get a warning window.

It took all day to run the Adobe Download Assistant for Adobe CS6 Master Collection. When the .dmg finished downloading, up popped the warning window, "MasterCollection_CS6_invalid schecksum.
I tried to open the .dmg from the folder to which I downloaded it (yes, it was not the Applications folder), and it gave me the same "warning". What does that mean? I really do not have another whole day to wait and I saw your cloud option but I am an anti-cloud user. I am installing onto a new iMac 27" running Lion (OS10.7). I was able to download and install the same trial on my work, iMac running Mountain Lion. Please help.

You need to redownload the installer, since the download is corrupt.
Since you already downloaded it on your work iMac, you can use the same .dmg file to install it on your new iMac27.

Cannot install trial for Adobe Acrobat XI Pro on my computer - After I select download, I receive this message: This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.

Cannot install trial for Adobe Acrobat XI Pro on my computer - After I select download, I receive this message: This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance. Have tried doing so from multiple browsers.
Please let me know how to download the trial version.
Thank you.

Try downloading Acrobat Pro XI using below link. Then try to installing it once again.
Download Acrobat products | Standard, Pro | XI, X

I have loaded adobe acrobat using download assistant. Now, how do I run or install adobe acrobat?

I have loaded adobe acrobat using download assistant. Now, how do I run or install adobe acrobat?

You run the EXE file named "AcrobatPro_11_Web_WWMUI.exe"

Re: Adobe Download Assistant Doesn't Run (Mac)

I have the exact same issue with the exact same laptop and those troubleshooting documents did not help.
I double clicked ADM to install. Ran the installer. It installed and nothing happened.
Some time later I found that an error popped up and said I need Adobe AIR to run ADM. So I downloaded AIR.
I double clicked the AIR dmg and then ran "Install Adobe Air". Again nothing happened. No error windows or anything. I rebooted, made sure I wasn't missing an error window anywhere, updated my Mac (just in case) and still nothing when I double click "Install Adobe AIR". It's not listed in my Applications folder either.

I did follow your two documents, because I said I followed "The Adobe AIR installer doesn't display a window when launched."
I'm attaching my installation log.
Jan 17 10:46:35 Bretts-MacBook-Pro Install Adobe Download Assistant[1588]: Begin runtime download from http://airdownload.adobe.com/air/3/nai/macos10.7/x86/installer
Jan 17 10:47:21 Bretts-MacBook-Pro Install Adobe Download Assistant[1588]: Begin signature download from http://airdownload.adobe.com/air/3/nai/macos10.7/x86/installer.p7
Jan 17 10:47:21 Bretts-MacBook-Pro Install Adobe Download Assistant[1588]: Launching subprocess with commandline "AIR Runtime Installer" -x1 /Volumes/Install Adobe Download Assistant/Install Adobe Download Assistant.app/Contents/Resources/Adobe Download Assistant
Jan 17 10:47:27 Bretts-MacBook-Pro Adobe AIR Installer[1599]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 10:47:27 Bretts-MacBook-Pro Adobe AIR Installer[1599]: Commandline is: -x1 "/Volumes/Install Adobe Download Assistant/Install Adobe Download Assistant.app/Contents/Resources/Adobe Download Assistant"
Jan 17 10:47:27 Bretts-MacBook-Pro Adobe AIR Installer[1599]: No installed runtime detected
Jan 17 10:47:36 Bretts-MacBook-Pro ReportCrash[1601]: Saved crash report for Adobe AIR Installer[1599] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-104736_Bretts-MacBook-Pro.crash
Jan 17 10:47:52 Bretts-MacBook-Pro Adobe AIR Installer[1621]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 10:47:52 Bretts-MacBook-Pro Adobe AIR Installer[1621]: Commandline is: -psn_0_1405271
Jan 17 10:47:52 Bretts-MacBook-Pro Adobe AIR Installer[1621]: No installed runtime detected
Jan 17 10:47:53 Bretts-MacBook-Pro com.apple.launchd.peruser.501[204] ([0x0-0x157157].com.adobe.air.Installer[1621]): Job appears to have crashed: Segmentation fault: 11
Jan 17 10:47:54 Bretts-MacBook-Pro ReportCrash[1601]: Saved crash report for Adobe AIR Installer[1621] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-104754_Bretts-MacBook-Pro.crash
Jan 17 10:53:45 Bretts-MacBook-Pro Adobe AIR Installer[1624]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 10:53:45 Bretts-MacBook-Pro Adobe AIR Installer[1624]: Commandline is: -psn_0_1413465
Jan 17 10:53:45 Bretts-MacBook-Pro Adobe AIR Installer[1624]: No installed runtime detected
Jan 17 10:53:47 Bretts-MacBook-Pro com.apple.launchd.peruser.501[204] ([0x0-0x159159].com.adobe.air.Installer[1624]): Job appears to have crashed: Segmentation fault: 11
Jan 17 10:53:47 Bretts-MacBook-Pro ReportCrash[1627]: Saved crash report for Adobe AIR Installer[1624] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-105347_Bretts-MacBook-Pro.crash
Jan 17 12:01:51 Bretts-MacBook-Pro SubmitDiagInfo[1721]: Submitted crash report: file://localhost/Users/brettalton/Library/Logs/DiagnosticReports/Adobe%20AIR%20Installer_ 2012-01-15-140607_Bretts-MacBook-Pro.crash
Jan 17 12:01:53 Bretts-MacBook-Pro SubmitDiagInfo[1721]: Submitted crash report: file://localhost/Users/brettalton/Library/Logs/DiagnosticReports/Adobe%20AIR%20Installer_ 2012-01-15-223953_Bretts-MacBook-Pro.crash
Jan 17 12:01:54 Bretts-MacBook-Pro SubmitDiagInfo[1721]: Submitted crash report: file://localhost/Users/brettalton/Library/Logs/DiagnosticReports/Adobe%20AIR%20Installer_ 2012-01-17-105347_Bretts-MacBook-Pro.crash
Jan 17 18:06:49 Bretts-MacBook-Pro sandboxd[2724] ([37]): mds(37) deny file-issue-extension /Users/brettalton/Downloads/AdobeAIR.dmg
Jan 17 18:06:49 Bretts-MacBook-Pro mds[37]: Bookmark failed to issue extension for item /Users/brettalton/Downloads/AdobeAIR.dmg (depth=4000): Operation not permitted
Jan 17 18:07:14 Bretts-MacBook-Pro Adobe AIR Installer[2734]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 18:07:14 Bretts-MacBook-Pro Adobe AIR Installer[2734]: Commandline is: -silent -eulaAccepted
Jan 17 18:07:14 Bretts-MacBook-Pro Adobe AIR Installer[2734]: No installed runtime detected
Jan 17 18:07:15 Bretts-MacBook-Pro Adobe AIR Installer[2734]: -[__NSCFString backingScaleFactor]: unrecognized selector sent to instance 0x438900
Jan 17 18:08:00 Bretts-MacBook-Pro ReportCrash[2743]: Saved crash report for Adobe AIR Installer[2734] version ??? (???) to /Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-180800_localhost.crash
Jan 17 18:09:21 Bretts-MacBook-Pro Adobe AIR Installer[2795]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 18:09:21 Bretts-MacBook-Pro Adobe AIR Installer[2795]: Commandline is: -psn_0_2908870
Jan 17 18:09:21 Bretts-MacBook-Pro Adobe AIR Installer[2795]: No installed runtime detected
Jan 17 18:09:22 Bretts-MacBook-Pro Adobe AIR Installer[2795]: -[__NSCFString backingScaleFactor]: unrecognized selector sent to instance 0x67bac0
Jan 17 18:09:32 Bretts-MacBook-Pro com.apple.launchd.peruser.501[204] ([0x0-0x2c62c6].com.adobe.air.Installer[2795]): Job appears to have crashed: Bus error: 10
Jan 17 18:09:32 Bretts-MacBook-Pro ReportCrash[2798]: Saved crash report for Adobe AIR Installer[2795] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-180932_Bretts-MacBook-Pro.crash
Jan 17 18:09:36 Bretts-MacBook-Pro Adobe AIR Installer[2800]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 18:09:36 Bretts-MacBook-Pro Adobe AIR Installer[2800]: Commandline is: -silent -eulaAccepted
Jan 17 18:09:36 Bretts-MacBook-Pro Adobe AIR Installer[2800]: No installed runtime detected
Jan 17 18:09:37 Bretts-MacBook-Pro ReportCrash[2803]: Saved crash report for Adobe AIR Installer[2800] version ??? (???) to /Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-180937_localhost.crash
Jan 17 18:10:36 Bretts-MacBook-Pro Adobe AIR Installer[2808]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 18:10:36 Bretts-MacBook-Pro Adobe AIR Installer[2808]: Commandline is: -psn_0_2925258
Jan 17 18:10:36 Bretts-MacBook-Pro Adobe AIR Installer[2808]: No installed runtime detected
Jan 17 18:10:37 Bretts-MacBook-Pro com.apple.launchd.peruser.501[204] ([0x0-0x2ca2ca].com.adobe.air.Installer[2808]): Job appears to have crashed: Segmentation fault: 11
Jan 17 18:10:37 Bretts-MacBook-Pro ReportCrash[2810]: Saved crash report for Adobe AIR Installer[2808] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-181037_Bretts-MacBook-Pro.crash
Jan 17 18:10:58 Bretts-MacBook-Pro Adobe AIR Installer[2818]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 18:10:58 Bretts-MacBook-Pro Adobe AIR Installer[2818]: Commandline is: -silent -eulaAccepted
Jan 17 18:10:58 Bretts-MacBook-Pro Adobe AIR Installer[2818]: No installed runtime detected
Jan 17 18:10:59 Bretts-MacBook-Pro ReportCrash[2821]: Saved crash report for Adobe AIR Installer[2818] version ??? (???) to /Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-181059_localhost.crash

Downloaded Adobe Download Assistant to download CS6 Master Collection but wont run

I tried saving it in my downloads folder and my desktop. Whenever I try to run the program AdobeDownloadAssistant, a loading bar appears that says "Installing Adobe Download Assistant. Please wait." and the bar never moves and it stays like that indefinitely. I am running windows 7 64bit. I'm not sure why it's already been downloaded, but won't execute beyond this point.

Are you able to run any other Adobe AIR applications successfully? You may want to review Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html.

Why does Adobe Download assistant cannot start downloading?

why does Adobe Download assistant cannot start downloading?

That is likely due to your software firewall not allowing access. Do you receive any specific error messages? Which operating system are you using?

When I go to download the trial of photoshop the adobe download assistant is not opening or running.

I need help!

Hi xddcxqueenx,
Please letme know what error you get in the download assistant.
You might want to refer to the Kb Doc : http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assista nt.html
Alternatively you can ty downloading from the direct download links available at : http://prodesigntools.com/adobe-cs6-direct-download-links.html
But make sure you follow the important steps mentioned on the page before initiating the download.

Adobe Download Assistant Will Not Recognize My Adobe ID

I've been an Adobe customer / forum user since before ID's were tied to email addresses. My product registrations going back to 1996 through CS 5.5 apps are recorded under that ID. Since I have to change my email address every couple years to escape spammers, I do not want to change my Adobe ID (and go through the hassle of re-recording the record of registered apps) to a "fluid" ID like an email address.
Automatic registration and now Adobe Download Assistant will not accept an Adobe ID that is not an email address, yet I can still use it to 'manually' register new / upgrade product purchases. The problems this poses are two-fold:
Since I can only manually register new / upgrade products, I cannot obtain any "registration bonus" downloads.
I cannot download trial versions of apps I want to check out.
Adobe needs to get its act together and tell its gen-X / Millenials / Kid Web and software development staff that not all Adobe IDs are email addresses, but might also be a unique user ID string.
Further, due to an individual's email address volatitility (virtually everyone in my email address book had their email address change every 2- 3 years due to ISP demise, merger, personal relocation, job change etc.), Adobe should return to - or at least give precedence to - the model of UID / PW authentication instead of email address / PW authentication. This would lower Adobe maintenance effort / cost for user accounts as one could simply sign in with UID + PW and change email address for the account as necessary. As it is now, Adobe CANNOT deal with a user whose email address changes.
When Adobe changed from UID precedence to email precedence, I could not register Acrobat Pro (2007) during registration so I used my email address at that time to register the product. When that email address ceased to exist, I tried to get Adobe to transfer that registration to my old [non-email address] Adobe ID, and, over several months of email exchanges, they ended up admitting they could not do it. I could not make the change as the SN was already marked as used in there system so simply re-registering it to my existing account wouldn't work either.
This has been an ongoing issue with "legacy" users since 2006 at least, and NEEDS TO BE RESOLVED ASAP!!!!
Wayne M Cole AGCV CSCV, CLVI
Proprietor
IHP Legal Video Service
Infinity Heart Producfions,
Contributing Editor,
Government Video Magazine

There you go MISSING THE POINT AGAIN!! My Registered products WILL NOT FOLLOW MY UID IF I CHANGE IT, NEVER DID SINCE 2007. Saying the will is false information which I alerted Adobe to back in 2007 and is a problem y'all never fixed.
Just a little over a week ago, I got I got LightRoom 4 ug from a LR 3 I had purchased in March. Signing on with my legacy UID (non-email) allowed me ADD those registrations to my account, as I had cor CS 5.5, 4, 3, etc. etc. Now, isn't it odd that the very day after I posted here, when I sign in to my account it shows NO REGISTERED PRODUCTS!!! If I look at my order history, it has orders from Adobe store from last weeks CS6 MC purchase back to 2007 when I started buying from Adobe directly after the local brick and mortar resellers disappeared.
So I try to register CS6 MC, it tells me the SN is already in use. I try open a PDF document and it tells me I have to first register and agree to the Acrobat Pro X license before I open a doc - and it was an UPGRADE FROM CS 5.5 MC. I try to run CS 5.5 apps and they tell me I have to purchase a license since the trial period is over - HUH! Until I posted here it was working FINE. I go back to my acccount (non-email UID sign in) and check my profile - Lo and behold SOMEONE (not me) has changed the UID to an email address instead of the non-email UID I sign in with AND DELETED ALL MY PRODUCT REGISTRATIONS!
Naturally, your software does not let me put it back to the same UID I use to sign on with so THE LINK TO ALL MY REGISTERED PRODUCTS IS GONE, I CANNOT REGISTER NEW ONES (which was no problem just a day or two before posting here) WHICH PROVES WHAT I WAS TOLD IN 2007 - WHEN YOU CHANGE UID'S YOUR LEGACY REGISTRATIONS WILL BE LOST!!!
So, in summary you (Adobe at least, and I suspect you personally) went in and messed with my legacy account, deleting all my registrations, as I was told in 2007 would happen and advised to keep the old UID if I did not want to blow away those registrations, when I explicity did NOT want to make such changes. And, should I need an SN for some upgrade offer or to install an update for an older product that I did not transition to the new facility, I have to HOPE that I had I can find the original purchase invoice and that there is a copy of the SN / Reg card attached to it.
THANKS A PANT LOAD!!

Error message trying to install Adobe Download Assistant (Sorry an Error has occured... certificate problem)

I am trying to download the free trial of Acrobat XI. I am using an iMac running Mac OSX 10.6.8. When I click on the Installer I have downloaded for Adobe Download Assistant, it gives me the following error message while trying to open/install the Download Assistant:s
Sorry, an error has occured.
The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author.
Can anybody help?

Lmslugo please move your current installation to the trash can, empty the trash, and reinstall. This should give you a new copy of the application with a current certificate.

Cannot download or run Adobe Download assistant

Similar Messages

Maybe you are looking for