Cannot download pre-ordered album

After using the link in the iTunes Email i received, or using the 'search for available downloads' options in the store menu: it tries to connect to the store. After a while it stops and says 'the connection to the store was broken, try again later.'
Why is that? i can visit the iTunes storenormaly, so why icannot download my content?

Same problem.... but i haven't received an email yet. (I pre-ordered a special deluxe version album)
I tried to buy the special album or the 'normal' album but i can't!!! what's wrong with the store?

Similar Messages

  • Can't download pre-ordered album

    I pre-ordered an album (Liars EP by Lauren Aquilina) and it was released last night, but I can't download it from the store page, it doesn't appear when I check for available downloads and I've made sure it hasn't already downloaded - what can I do?
    -Sam Cernik
    [email protected]

    Hi theflapjackman,
    If you are still having issues with your album pre-order on the iTunes Store, you may find the following article helpful:
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    Regards,
    - Brenden

  • Cant download pre-ordered album??

    A few weeks ago I pre-ordered Sophie Ellis-Bexters new album Wanderlust. On 20 January, I received an email saying that my order was now ready, and that I should click on the link below to download. However, the link only takes me to ITunes, it doesn’t download anything. I have tried clicking Store and checking for available downloads, but it says all orders have been downloaded. When I go onto the album in the iTunes store, it says I have purchased it, and the money has been taken from my account. It definetly isnt in my Library. Can someone please advise?

    Does the Store > Check For Available Downloads menu option on your computer's iTunes download it, or does it show in the Purchased tab in the iTunes store app on your iPod for downloading and/or via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes ?

  • Download Pre-ordered album

    Hi
    I pre-ordered an album of the iTunes store a few days ago.
    It came out today but I do not now how to download it.
    how can I?

    Contact the iTunes Store customer support department through the form linked from the bottom of their Download FAQ web page (I recommend that you use the form, not the link in your Purchase History as they advise; that's not proven to be very reliable) and explain the problem to them.
    Good luck.

  • How to download pre-ordered albums

    Hi,
    I ordered an album before it was released. I still have the money in my account but the album didn't download into my library. How do I download it?

    Hi tmaries13,
    If you are having issues downloading a preordered album from iTunes, you may find the following article helpful:
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/ht5714
    Regards,
    - Brenden

  • Cannot download pre-ordered song??

    I pre-ordered a song over a week ago and it became available this morning. I clicked the link in the email to download the song but it wouldn't work. I didn't have my payment details on my itunes at the time I pre-ordered but I have it on now and it's saying i've purchased the song but it isn't available in downloads or purchases.
    Help please?!?

    Hi there Rachael2905,
    You may find the information in the article below helpful.
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    -Griff W. 

  • HT203174 cannot download pre-order music track

    Today a message appeared when I started iTunes telling me a pre-order item was ready to download, but when I tried to download it a message said "this item is currently unavailable. Try later." When I use the 'Check for available downloads' option in the Store menu it says 'all items have been downloaded'. I only receive the 'Pre-order item available' message again if I shut down & re-open iTunes.

    Problem solved itself after Windows Update, shut-down & restart. Not sure if this was a coincidence, but it solved the issue.

  • No sound after downloading pre-ordered album

    i downloaded the new blink 182 album and when i go to play it, there is no sound and it just skips to the next song. this happens to every song on the album, what should i do?

    What does either of these things have to do with iTunes?
    Windows 8 has not been officially released and iTunes is not supported on it.
    Take up your issues with Microsoft.

  • HT201272 I have purchased a pre ordered album but I cannot download or find it to,download to any of my devices, help please x

    Hi there,
    I have purchased a pre ordered album, however I cannot download it to any of my devices at all! I've tried using the various links given to me but nothing happens, and I've tried downloading it ion my laptop using the function 'check for available downloads'  but it tells me that all my downloads are up to date!
    The album came out on 15th July The Pet Shop Boys  new album and I still haven't been able to get it, please help
    :o)
    Liza Jayne

    Does it show in the Purchased tab in the iTunes store app on your phone, or the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes for downloading ?

  • I just downloaded a pre-ordered album and one song is corrupted and stopping just after a minute in. Can I redownload the song for free?

    I just downloaded a pre-ordered album and one song is corrupted and stopping just after a minute in. Can I redownload the song for free?

    If you delete the song from your PC you can redownload it.  Make sure you actually remove it from the computer, and not just from the library (select "Move to Recycle Bin" when deleting).  To redownload you can go to the itunes Store->Purchased-> Download Previous Purchases.  Within there you have the option to view all songs purchased, as well as all songs which are "Not In My Libraray".
    If you don't feel comfortable deleting the song, you can just move copy/paste it somewhere else so that you've got it backed up in case the re-download doesn't work.

  • Pre order album sayin purchased

    i pre order tamar braxton and i never got the album bt it says purchased

    Hello Kendrick25,
    I would be eager to download and listen to a pre-ordered album as well.  I found a couple of resources that might help with downloading this purchase.
    First, I recommend checking to see if the download was interrupted.  You can use the steps in this article:
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases.  As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again.  You can find the steps to do this in the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • HT204088 how can I get my order # on a pre-ordered album ?    it's been paid for, but album doesn't release until May 21.

    how can find the order # on a pre ordered album.   It's been paid for, but the album isn't released until May 21.   I need the order number now, for a contest promotion.     thanks.

    Hello MaineMoxie,
    This information from the iTunes Store explains the Pre-order process:
    http://help.apple.com/itunes/mac/10.0.1/interface/index.html#itns3165
    To pre-order an item, click the Pre-order button next to the item. When the item is available for download, you receive an email notice. You aren’t charged for the item until you download it.
    To download a pre-ordered item, click the link in the email notice or open iTunes and choose Store > Check for Available Downloads.
    To view, cancel, or see the expected release dates for pending pre-orders, choose Store > View My Account, and click Manage Pre-orders.
    Hope this helps!
    - Judy

  • How do i get me pre ordered album to itunes

    how do i get me pre ordered album to itunes

    If you go into the itunes store and select the Purchased Link under Quick Links
    Then you can select the Album it should appear under the Music
    Click the Cloud icon by the side of it and it should download at no extra cost.
    In future to ensure this does not happen. Preferences, Store
    Tick Download Pre-Orders when available

  • How can I cancel a pre-order albumi

    How can I cancel a pre-order album off my phone.

    You can cancel pre-orders by logging into your account via the Store > View Account menu option on your computer's iTunes (you can't cancel them on your phone) : iTunes Store: About pre-orders.

  • How do I have iTunes automatically download pre-orders?

    Hello,
    I selected "Automatically download pre-orders when available" under iTunes > Preferences > Store Preferences and yet the automatic download only happens if I re-open iTunes. If, for example, I open iTunes on Monday (and keep it running) and on Tuesday a TV show I have subscribed to becomes available, there is no automatic download. To download, I need to either manually click on iTunes > Store > Check for available downloads, or close and re-open iTunes. (Ironically, this is not necessary for podcasts, as one has the option to select Podcast Settings > Check for new episodes > Every hour).
    Is there a solution for this?
    Thanks,
    Fidelio

    Hey idw3,
    Welcome to Apple Support Communities, and thanks for the question. Follow the instructions on this article to move your iTunes Media folder to an external hard drive:
    iTunes for Windows: Moving your iTunes Media folder
    http://support.apple.com/kb/HT1364
    Regards,
    David

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