Cannot download preordered album

I recently preordered the new Of Men & Men album "Restoring Force" which was due for release as of yesterday. I went to download said album and upon clicking "Check for available downloads" under the store tab, I was told that all purchases had already been downloaded. Only problem is there is no sign of the album in my library at all. It does in fact say I have purchased the album on my account, I just don't actually have the album. Also clicking the link I received in the e-mail telling me that the album is ready for download did nothing for me. Does anyone have any suggestions?

As you've marked your reply as having solved your problem then I assume that you have now downloaded it (?).
If not then have your checked the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage.

Similar Messages

  • HT5714 Cannot download preordered album

    So basically my question is how can I download a preordered album on my iPad? It says that I have purchased the album but it did not download automatically and is not giving me an option to download it.

    As you've marked your reply as having solved your problem then I assume that you have now downloaded it (?).
    If not then have your checked the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage.

  • HT1212 I cannot download an album purchased via my laptop to my ipod. I have tried syncing but still no download.

    My ipod touch does not see to sync either via wifi or connected to my laptop. I therefore cannot download an album purchased via my laptop to my ipod touch. Can anyone help?

    iOS: Device not recognized in iTunes for Mac OS X
    Or
    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • Why can't I download preordered album

    IT says purchased on iTunes and I have the two songs that were available early so I know I bought it. It doesn't show up in my purchased or downloaded. On the album it has the show complete album option and when I click it each song has the buy button. I have received the confirmation email that says my preordered album is available and the link to download doesn't work. Please help. I'm dying. I need this NOW

    Hey Ardepp,
    Thanks for the question. I understand you are having issues with downloading a pre-ordered item. The following article outlines the procedure of pre-orders and redeeming the download:
    Downloading a pre-ordered item
    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Thanks,
    Matt M.

  • HT203433 Trouble downloading preordered album

    I have the most recent version of iTunes. Recently preordered an album that was released on the 21st. I got a confirmation email saying it was ready to download. I enabled automatic downloads already. When I open the album in my library, it says I only purchased four of the songs. In the iTunes Store, all of the songs state that I purchased it. The album doesn't show up on my purchases list. This happened last week with another preordered album, but it let me download after I clicked the Check for Available Downloads tab under iStore. With this album, it says all downloads associated with my apple ID are complete. Any ideas what to do?

    Hello
    After all the steps that you have tried and are still not being able to get your downloads, then report the issue to the iTunes Store.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G. 

  • Cannot download an album purchased on my iphone 4

    I have purchased Britneys new album on my iphone4 and it wont let me download the album onto itunes and i havent been able to listen to the album at all. Im so annoyed!! And everytime I log into itunes it keeps syncing my sons music and apps from his iphone5 to my phone even though I am logging in with my own itunes account

    iOS: Device not recognized in iTunes for Mac OS X
    Or
    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • Can't download preordered album

    I Recently preordered an album and received an email saying it was ready for downloading but when I go to purchased I don't see the album there and it's asking me to pay if I want the songs. why are the songs not showing up?

    Hello RickyDVdub,
    After reviewing your post, I have located an article that can help with iTunes pre-orders. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
    iTunes Store: About pre-orders
    Download a pre-ordered item
    When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
    If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
    To view, cancel, or see the expected release dates for your pending pre-orders
    Choose Store > View My Apple ID and click Manage Pre-Orders, which is located in the Settings section at the bottom of the Account Information screen in iTunes on your computer.
    From the Manage Pre-Orders screen, click the Cancel button to the right of the pre-order you want to cancel. You'll be asked to confirm your pre-order cancellation.
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • Unable to download preordered album.

    I preordered Lady Gagas new album Artpop weeks ago. I got my email this morning to say I could now download it. I have been trying to download it on my PC (uptodate itunes) AND ipod (also uptodate). It has been saying purchased all day. Ive restarted my computer as well as ipod. Ive clicked on the email link numerous times. Nothing is working. It still says purchased. What on earth am I supposed to do?! Ive tried everything I can think of. Is anyone else having the exact same problem? I thought going digital would be better than buying cds but clearly I was wrong in my move to digital downloads.

    Now its also asking me for ANY purchases for credit card infornation even though i have over $20 available credit to spend on itunes.... lovely....

  • Cannot download an album from the cloud.

    Purchased a hunters and collectors album recently, but none of the tunes in the album will download to my devices from the cloud. It appears to affect only this purchase. Any suggestions?

    Have you tried to sign out of the iTunes store and then to sign in again?

  • Cannot Download Album Artwork for Albums I Know Exist on iTunes.

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    when you right mouse click on a song do you not see this?

  • How do I download a preordered album

    I preordered the Justin timber lake album and I still cannot download it. How do I fix this?

    Read this:
    Mac: http://support.apple.com/kb/PH12296
    Windows: http://support.apple.com/kb/PH1622

  • My preordered album says its purchased, however I have not received an email for me to download it

    The album I preordered's expected release date was today, so I go on my ipad to see if it was downloaded and when it wasn't, I checked itunes, where it states that the album I preordered is purchased, but gives me no link to download it. I also checked my past purchases on my ipad and on itunes and the album doesn't appear, however, does show up when I click on manage preorders, I also checked for available downloads with no results. I then researched online and apparently you receive an email when the content is ready to download, however, even though my album says it is purchased, I haven't received an email yet telling me the album is ready to download. Is this what is supposed to happen? I have tried everything to try and download my preordered album which states it is purchased, however, I do not want to pay again for an album which is telling me is already purchased. Is it possible the album is purchased, however, the content is not ready to download yet?

    Hello there, Nickkilea.
    Great job troubleshooting your issue thus far. The following Knowledge Base article offers up an alternative way of downloading your content if it already isn't in your library:
    Download past purchases
    http://support.apple.com/kb/ht2519
    iTunes Store
    Open iTunes and go to the iTunes Store.
    Click Purchased in the Quick Links section.
    Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
    Select Not in My Library to view purchased content that isn't on your computer.
    Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you will see Recent Purchases instead of All Songs or Albums.
    Click the Download icon next to the item you want to download.
    If an item is already in your library, the Download icon won't appear.
    If you still are unable to download you purchase, then you will want to report your issue:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • HT1725 I downloaded an album from itunes and only half of the songs have downloaded. The rest of the songs keep trying to download and then come up with an error saying they cannot download at this time. I'm not sure what the issue is.

    I downloaded an album from itunes and only half of the songs have downloaded. The rest keep trying to download, but I keep getting a message that says, "Song cannot be downloaded at this time. Do you want to retry or be done." Each time I retry, the same thing happens. They will not download. I have restarted my phone and the same problem remains.

    Other people have been having similar problems with songs over a number of days.
    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting it from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link.

  • I preordered Tamar Braxton album and it is not downloading. It just says purchased. How can I access my preordered album?

    I preordered Tamar Braxton album and it is not downloading. It just says purchased. How can I access my preordered album?

    How about iTunes>Store>Check for Available Downloads...anything here? If not:
    Go here:
    https://getsupport.apple.com/GetproductgroupList.action
    ask for assistance.

  • I have downloaded my albums to new ipod (second one) but cannot download purchases. How do I do it?

    I have downloaded my albums to new ipod (second one) but cannot download purchases. How do I do it?

    If your iPod classic has enough storage capacity to hold your entire iTunes music library, here's one convenient way to do set it up to sync "everything" automatically, including any new changes.
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    Choose the option to sync Entire music library.  With this setting, when you click Apply, your entire iTunes music library syncs to the iPod, including playlists.  Going forward, any changes you make to your iTunes music library sync automatically to the iPod, the next time you connect it (or click Sync if the iPod is already connected).
    This document has general info on syncing content to iPods
    http://support.apple.com/kb/ht1351

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