Cannot download purchase - enter code has already been used

I purchased a six book set of audiobooks which I cannot download. When I proceed to the link emailed to me by Apple, the enter code page has my code entered in the box with a red message beneath that says, "Code has already been used once." I can proceed no further. Nothing has been downloaded and I have written iTunes support three times. Eleven days have passed since I made my purchase and I have received no confirmation of the resolution of this problem from iTunes. The books appear in my Apple account order history but do not appear in my iTunes account purchase history. HELP! I am so frustrated! I feel like I have thrown $300 out the window.

Just to confirm, what "iTunes Support" are you referring to? Did you use the form at the bottom of this web page (or one like it elsewhere on the iTMS Customer Support pages)?

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