Cannot download purchased app on macbookair and iphone 5

I cannot download purchased apps such as keynote, numbers and pages on my macbook air and couldn't download  these as well including purchased whats app on my iphone. Pelase help.
When I clicked on the 'purchases' tab in itunes store, it says no apps purchased. BUT when i checked purchased items, there it lists all the items i purchased.
I went to itunes and tried to purchase whats app once more using macbook air, there it says 'downloaded' but nowhere to be found. This confused me.
I have contacted i tunes store many times byt they couldn't help me.
Please help

Usually this means that you have more than one iTunes account, and you are logged in to the wrong account (or a different account than the one the apps were purchased with).

Similar Messages

  • Cannot access purchased apps after reinstall and ID change

    I had a security breach on my mac, so I reloaded and reinstalled my OS and changed my apple ID, now I cannot access purchased apps from the app store.  I can access the ones I did not purchase, it just applies to the ones I bought.  Any ideas how to retrieve them?

    OK, and when you say you cannot access purchased apps, I need to know what you mean by that. Where are you trying to access them? What happens when you try to access them? If you are getting some sort of error message, what is it (exactly).
    Cheers,
    GB

  • Cannot download purchased app

    Hi! I purchased my first app in the OVI store today. First I tried to pay with my creditcard, which resulted in error messages. Secondly I payed by telephone bill, also error messages but I received a confirmation of the buy. Did I pay twice?
    After paying, I received both an SMS and an email to confirm my purchase (with Transaction ID), but when trying to download the product, I received an error message. The app is not downloaded, neither displayed in the list at "My stuff"....
    Who can help me? Did I pay twice? And how do I download my app?
    I read on this discussion forum that this happens to many others, but I cannot find any solutions...
    Thanks. 

    Hi,
    I have the very same problem. I purchased my first app - Compass Pro from Nokia Store via Phone bill for my N9. I received payment number, but when I try to download the app, it hangs on 0% and got download error. I can see it in My Stuff, so it was purchased. In Manage apps I see this:
    Can't complete the download.
    Connection to application provider was lost. Try again later.
    Any solutions? I am connected via 3G, phone system is up to date. I was able to download some other free apps, but I don't want to try purchasing something else, untill this is solved.
    Thx

  • I downloaded an app for ipad and iphone hoping i can play it on my mac air laptop but it won't play...any thoughts?

    i downloaded an app from itunes hoping to play it on my mac air but it won't open

    Hi..
    Apps that run on your Mac (OS X) cannot run on an (iOS) device such as iPads and iPhones.
    Two different operating systems.

  • Cannot download bought app. from computer to iphone.

    I cannot download my bought appilications from Itunes on my computer to my iphone. I have tried sinc it. Doesn"t work.

    Sync it as you would anything else.
    Maybe you should look at the manual:
    iPhone User Guide (For iOS 4.2 and 4.3 Software)

  • 3GS can not update software on itunes update server and cannot download purchased APPs

    I have an iphone 3GS and I dont seem to be able to download apps I purchase directly onto it.  I thought I would try to do it through my itunes but it keeps trying to connect to the iphone software update server first which it cant seem to do

    No. Updating software is across all users. About the only time that isn't true is if you installed a piece of software for only one user. But then that piece of software would never be available to the other user if it was made available it would be the updated version.

  • Error when purchasing apps on iPad and iPhone

    I keep getting the following error when I update my apps.
    http://twitter.com/adamprocter/status/179880119488352256/photo/1
    Then sometimes those other apps gp greyed out - kinda stuck.

    I found this in another long discussion (on the ASC site) about this very same problem that you are having.
    http://www.blog.gleff.com/2012/03/app-store-unable-to-purchase-fix/
    This is the discussion where I found it.
    https://discussions.apple.com/thread/3681763?start=45&tstart=0

  • I cannot download an app from the app store, it keeps loading until it says "You have already purchased this app so it will be downloaded no at  no additional charge", and then it prompt for password and I input it after which nothing happens.

    I cannot download an app from the app store, it keeps loading until it says "You have already purchased this app so it will be downloaded no at  no additional charge", and then it prompt for password and I input it after which nothing happens.
    I know my icloud has record of my installing this app before, but that was the first install that was failed during that time some other apps also keeps loading without respond whey they updated itself, and this app didn't install before I restart the device. But I don't see this app on my device after I restarted the device so it should have been installed on my device. It seems icloud has created some kind of dead loop that makes it not able to get the correct status about this app on my device.
    I have no problem install this app on my other device (iPad) with the same account, but just fail on my iPhone. And it just fine installing other apps...... What happened !!?? @@
    Please help !!! 

    Someone help! I dont know how to do this and please put the words into an easy way to understand because im young...

  • HT2534 Yes my itunes account was disable because i got charged for unathorized purchases and due to that fact i cannot download any apps or get my music from icloud because my account is disable can you help me please,?

    Yes my itunes account was disable because i got charged for unathorized purchases and due to that fact i cannot download any apps or get my music from icloud because my account is disable can you help me please,?

    Try contacting the iTunes Store: http://www.apple.com/support/itunes/contact/

  • I keep getting an error message when downloading a new app which states " Zinio and 5 other apps cannot be purchased at this time" and then it let's me purchase the app that I was looking at? Can anyone explain that?

    I keep getting an error message when downloading a new app which states " Zinio and 5 other apps cannot be purchased at this time" and then it let's me purchase the app that I was looking at? Can anyone explain that?

    apple_master New Delhi, India
    This solved my questionRe: Unable to Purchase 
    Apr 16, 2012 10:22 PM (in response to eight4seven)
    This worked for someone
    I had this problem for about six weeks. I was following this forum but was too unsure of what might happen to try the fixes that were suggested.
    About two weeks ago I decided to delete the downloads.28.sqlitedb file (usingDiskAid(a free program), on a PC running Windows 7). The original downloads.28.sqlitedb was 936 KB. The new one that the system created is 80 Kb., and has stayed at about that size. After about four days I also deleted all the other contents of the Download folder. Ten days later and still no more problems. Downloads are much quicker, nothing greys-out (as was happening frequently before).
    Everything has worked well since with no more error messages.
    I am using an iPod 4G, iOS 5.1 (originally iOS 5.0). I do not have a manifest file, and as far as I know, have not had one. DiskAid can search the whole "hard drive" on the iPod.
    Deleting downloads.28.sqlitedb and the contents of Downloads worked for me.

  • I had to reset Iphone and now i cannot download a app

    i had to reset my phone it was locked up now I cannot download a app it tells me that my itunes password is incorrect but I can log onto itunes using a desk top but not with my phone. Iphone 3g bought new and at the top of the itunes password it says surfncam, can anybody help me???

    ericfromspringdale wrote:
    at the top of the itunes password it says surfncam, can anybody help me???
    Is "surfncam" shown as name or Apple ID? Is it your Apple ID?

  • I cannot download in-app purchase  . I'm live in Thailand and download in thai store only   but i  can not download in-app  . My appleID name Cradit and user long time

    Hi...
           I cannot download in-app purchase  . I'm live in Thailand and download in thai store only   but i  can not download in-app  . My appleID name Cradit and user long time help me please .  Thank you

    What happens when you try?
    Any info about your issue at all?

  • I cannot download any apps on IPhone 5. It keeps saying "cannot connect to itunes store" even when I am perfectly logged in Itunes Store and App Store. Please help !

    I cannot download any apps on IPhone 5. It keeps saying "cannot connect to itunes store" even when I am perfectly logged in Itunes Store and App Store. Please help !

    I have this problem too since ios6 upgrade.
    4S iphone  I can connect to itunes on 3g and download an app no problem.
    I can connect to wifi no problem and use safari , facebook etc...I can connect to appstore but cannot install any apps over the wifi. 'Unable to conect to itunes'.....
    Driving me insane.............

  • HT201304 I cannot download any apps for my iPhone . I once purchased a game on a prepaid Visa card , wich has no money on this car,. I do not wan to purchase anything I just want to download free apps

    I cannot download any apps , including free apps. I did purchase a game about a month ago using a prepaid card. That card I no longer use. The App Store declined the card. I just want to download free apps without te App Store wanting my credit card information . Help!!

    i don't think you can use prepaid cards that aren't itunes gift cards for purchases in itunes anymore. if you don't see the option 'none' under payment options, then you need to add a card to the apple id. once you add it, you should then see the 'none' option and can choose not to use that as your payment method under settings > itunes and app stores > tap on your apple id and choose 'view apple id' > payment options

  • I cannot download any app from my iPhone 5.

    I cannot download any app from my iPhone 5 and only from my iPhone because when I purchase from my iPad or my Mac it works right, and always shows up this message "Could not be purchased at this time. Please try again later", it appears no matter if I download a paid app or free app, it always appears.

    As of 5 minutes ago I could not update any apps. It says "cannot download app". I tried using itunes on my PC to download or update and also received errors. Says the file appears corrupt or something.
    Apple's sytem status page http://www.apple.com/support/systemstatus/ shows nothing.
    What is going on?

Maybe you are looking for

  • Oracle 10g on HP-UX, Terrible Poor Performance!!

    Hi All, I setup an Oracle 10g on HP-UX 11iv1. Server is a HP 9000, 4 CPUs (750 MHZ). It is connected to Disk System 2405 (Virtual Array 7110). Fiber Channels are connected at 2 GB speed. I installed a cluster 10g database. First I installed CRS and a

  • Help!! My iPod keeps resetting itself.

    Hey guys, So when I leave my ipod in my deak for a day and take it out the next day to listen to it. It doesn't turn on conventionally...I get the apple logo on a black backdrop. Then it gets me to the menu. And also, when it was plugged into my Kens

  • (Bash) How to set a variable with text from a file? [SOLVED]

    I'm having a little problem. I have textfile with a single line of text. What I want to do is set a variable with that line of text. How do I go about doing that? A simple var="text" wont work in this case, since the text in the file changes with ano

  • Can't Connect Though Router/Can through modem

    Hi everybody, I was hoping y'all could help me out with my problem. Yesterday I had a cable modem hooked up in my dorm room to my already installed TV cable. Everything was working great until I tried to install my WRT54G Router. I can plug in my lap

  • Can we create an index for a list of itmes in a single object?

    Can we create an index for multiple values in a single object. We have an object Order that contains list of items. I like to get all orders for a specific item. I want to create an index to speed up the query. Is it possible? What are the other alte