Cannot download purchased app
Hi! I purchased my first app in the OVI store today. First I tried to pay with my creditcard, which resulted in error messages. Secondly I payed by telephone bill, also error messages but I received a confirmation of the buy. Did I pay twice?
After paying, I received both an SMS and an email to confirm my purchase (with Transaction ID), but when trying to download the product, I received an error message. The app is not downloaded, neither displayed in the list at "My stuff"....
Who can help me? Did I pay twice? And how do I download my app?
I read on this discussion forum that this happens to many others, but I cannot find any solutions...
Thanks.
Hi,
I have the very same problem. I purchased my first app - Compass Pro from Nokia Store via Phone bill for my N9. I received payment number, but when I try to download the app, it hangs on 0% and got download error. I can see it in My Stuff, so it was purchased. In Manage apps I see this:
Can't complete the download.
Connection to application provider was lost. Try again later.
Any solutions? I am connected via 3G, phone system is up to date. I was able to download some other free apps, but I don't want to try purchasing something else, untill this is solved.
Thx
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