Cannot Download Purchases

I recently decided to upgrade my past songs with iTunes Plus. When I go to download them, it gives me the error "Unable to check for available downloads. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again." I have downloaded songs before, so I don't think its a setting. I've tried reinstalling with no luck. I have even tried another one of my PCs and it still gives me an error.
I would like to contact Apple directly, but the email link they have doesn't work and I can't seem to find the address anywhere. I also tried the chat program, and they directed me to an article I have already read and it didn't solve my problems. I also tried to call them, but they don't offer phone support to iTunes for Windows. I have no idea how to get in touch with Apple about this issue, so I'm posting this message. I'm going to keep bumping this to the top until I get answered since I just spent a lot of money to get the songs unlocked.

You can bump this all you want, but it's not going to get you any response from anyone at Apple. These forums are for user-to-user assistance only.
First, make sure you're on a current or recent version of iTunes. Anything earlier than iTunes 9 probably won't work, though it's possible that the last versions of iTunes 8 might still work with the iTunes Store.
If you're on the latest version, you can contact the iTunes Store Customer Service department using the form on their Support page (select the category and subcategory closest to the issue you're reporting) and explain your situation to them.

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I have downloaded my albums to new ipod (second one) but cannot download purchases. How do I do it?

I have downloaded my albums to new ipod (second one) but cannot download purchases. How do I do it?

If your iPod classic has enough storage capacity to hold your entire iTunes music library, here's one convenient way to do set it up to sync "everything" automatically, including any new changes.
First, if your iTunes sidebar (along left side of window) is not visible, from the menu bar, under View, select Show Sidebar.
Select the iPod in the sidebar, under DEVICES. Near the top, there is a bar of buttons, starting with Summary. Click on Music next to Summary. This is the iPod's Music screen, where you tell iTunes how to sync songs to your iPod.
Check the box fo Sync Music. NOTE: If there are songs on the iPod that are not in your current iTunes library, those songs will be lost when you set up automatic syncing. If this is a problem, please post back.
Choose the option to sync Entire music library. With this setting, when you click Apply, your entire iTunes music library syncs to the iPod, including playlists. Going forward, any changes you make to your iTunes music library sync automatically to the iPod, the next time you connect it (or click Sync if the iPod is already connected).
This document has general info on syncing content to iPods
http://support.apple.com/kb/ht1351

Cannot download purchased app on macbookair and iphone 5

I cannot download purchased apps such as keynote, numbers and pages on my macbook air and couldn't download these as well including purchased whats app on my iphone. Pelase help.
When I clicked on the 'purchases' tab in itunes store, it says no apps purchased. BUT when i checked purchased items, there it lists all the items i purchased.
I went to itunes and tried to purchase whats app once more using macbook air, there it says 'downloaded' but nowhere to be found. This confused me.
I have contacted i tunes store many times byt they couldn't help me.
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Usually this means that you have more than one iTunes account, and you are logged in to the wrong account (or a different account than the one the apps were purchased with).

HT1725 Cannot download purchased video

I cannot download purchased video from iTunes using my Dell laptop with Windows 7 and TWC ethernet. I tried changing the DNS address to open DNS using two different options and it did not work. I continue to get time out errors. I am very frustrated because i just purchased an IPad for the sole purpose of using it to watch video when i travel. I have heard terrible things about people "renting" video from iTunes only to get on the plane and find out that they don't work. I am afraid to shell out any more money to Apple without getting this resolved. Of course, Apple doesn't even have a disc connection to use on the plane wtih the ipad. I feel completely ripped off!

Yes, some others posted that it wouldn't work when they were downloading videos to a network place.
Your work IT dept may have set up your My Documents folder to be somewhere on the network.
If so, make a c:\videos folder in Windows Explorer.
Change the iTunes path, just temporarily, to go there. Make sure you write down the current path so you can get it back later, after this test.
Edit > Preferences > Advanced > Itunes music folder = c:\videos.
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Cannot download purchases music

I have been having a problem lately (no change in setup), where I get an error when I try to download music from the ITMS.
When I check for purchases, I get the following error:
There was an error downloading your purchased music. The disk could not be read from or written to. <<<</div>
Ignoring the grammer error in the message, I am wondering what I am doing wrong, or if this is a new iTunes 7 issue (I cannot work with version 7, and use version 6 instead. I have no issues with the disk...

hmmmm. is your download location on a network drive, John? If so, by way of experiment, can the download go through if you shift the location to your C drive? <<<</div>
Yes, it is, and good thinking. I have already tried this, and still did not get it to work.
Now, in the meantime, I have an open ticket from Apple Support, and here is their (not) helpful reply:
I apologize for any inconvenience you have experienced with this issue. I understand you are receiving the error "The disk could not be read from or written to."
However, the nature of your question falls outside the type of support provided via email by iTunes Store Customer Support. I can only answer non-technical questions about billing, customer accounts, downloading purchases, and iTunes Store content.
If you require more in-depth assistance, you will need to call Apple technical support (there may be a fee associated with the call). <<<<
I think that response takes the cake. "I can't help you, but if you call, maybe someone can, and please have your credit card available?" What sort of support is that for not being able to download music that I purchased. I am begining to rethink the whole matter of buying music from Apple -- alot of hassle, not very good quality sound, and now no support
iPod mini / Dell Dim 8400 Windows XP Pro iTunes 6.0.5, Airport Express v 6.3

Error -42018 Cannot Download Purchased Music from iTunes Store

I cannot download music, it says unknown error -42018 check network connection and try again. I can download videos just fine, but music. This has never done this before. I downloaded music before just fine. I turned off my firewall but no luck. Please help resolve!!!

Hey everybody,
I also was experiencing the unknown error -42018 when attempting to download purchased music. Additionally, I was stuck in an endless authorization loop when attempting to play previously purchaed music. All this started when I installed the latest iTunes software 7.0.2.
I run windows XP Pro, and unlike the majority of users I actually set it up correctly with a dedicated administrator account, and regular user accounts instead of just running as admin all the time. For me, that was the cause of the problem.
The new version of iTunes software required FULL CONTROL privilages on the iTunes and iPod install directories for all user accounts that were using the program. (Previous versions worked fine, so this is a new thing.) Once I provided those permissions, iTunes worked correctly. Follow this link: http://support.microsoft.com/kb/304040 for information on how to provide FULL CONTROL to every user account.
I hope you all find this helpful in solving your problem.
Good Luck,
Bill

Cannot download purchased movie from Itunes

Rented a movie and it shows up in purchases. I cannot download it. I get the same error message non-stop, tap to retry - to no avail. Please help!

Purchasing more storage in iCloud was not necessary. You may need more space locally - on the iPad itself - not in the cloud. But did you receive a message saying that you needed space to download the movie? If you did, then you need to delete content on the iPad to free up space.
Settings>General>Usage>Storage. You can see which apps are taking up the most space and you can see videos and TV shows that are on the iPad. You can delete content in there via the Edit button and download it again later a desired. Most purchased content can be downloaded again for free but there are some limitations and exclusions.
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ITunes Sync issues: I cannot download purchased songs & the sync never finishes

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Anyone having this problem and have mcafee click on the start button type services.msc find mcaffee rediractor right click and stop works like a charm

Cannot download purchased tracks

Hey, I'm having problems with a recent purchase, any help would be great!
FIrstly, I purchased 3 songs off an album about a year ago.
On Friday, I decided to complete the album, costing £6.02.
Now the iTunes Store shows the album as purchased yet the 3 tracks I purchased a year ago are nowhere to be seen!
Then, I get my purchase bill email showing the completed album (now called playlist) for £6.02 and also the 3 other tracks at 99p each.
I still cannot download, or find, the 3 tracks from a year ago - very frustrating!
I've tried checking my purchases on my iPhone, iPad, Apple TV & laptop via the iTunes Store and these 3 tracks cannot be download - or even seen!
The album was Supreme Clientele by Ghostface Killah, if anyone was wondering. I'm also missing a track from another of his albums, very strange.
Thanks

If the tracks don't show in the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your computer's iTunes, and the Purchased tabs in the iTunes Store apps on your iPhone and iPad, then check to see if you've hidden them : iTunes Store: Hiding and unhiding purchases.

Cannot download purchase - enter code has already been used

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Just to confirm, what "iTunes Support" are you referring to? Did you use the form at the bottom of this web page (or one like it elsewhere on the iTMS Customer Support pages)?

TS1702 I cannot download purchased games. I get the message to enable in app in settings but it is already enabled an nothing happens

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Change to US App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3. Tap on your Apple ID
4.Tap "View Apple ID"
5. Enter your user name and password.
6. Tap "Country/Region."
7. Tap "Change Country/Region"
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HT4059 Cannot download purchased ibooks

I bought 4 books from the store yesterday, my credit card has been charged accordingly, but I cannot download them.
Could you please help me?
Thank you

Explain what happens when you try to download the books. You have to provide some details.

Cannot download purchased app

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After paying, I received both an SMS and an email to confirm my purchase (with Transaction ID), but when trying to download the product, I received an error message. The app is not downloaded, neither displayed in the list at "My stuff"....
Who can help me? Did I pay twice? And how do I download my app?
I read on this discussion forum that this happens to many others, but I cannot find any solutions...
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Hi,
I have the very same problem. I purchased my first app - Compass Pro from Nokia Store via Phone bill for my N9. I received payment number, but when I try to download the app, it hangs on 0% and got download error. I can see it in My Stuff, so it was purchased. In Manage apps I see this:
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Connection to application provider was lost. Try again later.
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Since years, my wife and I are sharing one Apple computer. On this, we both have an individual user account. Each of us has an own iTunes Account and an own individual media library. Why is this setup now blocked by Apple? Cannot download purchased music.

Since years, my wife and I are sharing one Apple computer. On this, we both have an individual user account. Each of us has an own iTunes Account and an own individual media library. Each of us is using an own individual iPhone, which we frequently update with our iTunes Accounts. We have had this setup for years. It was convenient, reliable and user friendly, since we both could download what we wanted, create playlists, etc. without impact on the other. Exactly this convenience has made me and my wife real Apple fans, so that we also wanted to convince our daughter to move from Android and PC to our easier Apple setup.
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Welcome to the Apple Community.
Unfortunately, if Apple simply allowed people to log into different accounts and download content, everyone would be using everyone could share everyone else's content and bypass the need to purchase anything. To protect against this, they limit you to logging into a new account to once every 90 days.
If two or more of you, have different accounts and use only one computer, you should each have your own user account on the computer, to avoid the need to log in and out of iTunes.

ITunes 7 (error -50) Cannot Download Purchased Music...

Greetings!
I have recently upgraded to iTunes 7 and tried to purchase an album today and recieved error -50 "There was a problem downloading "X", Try again. Please Check Your connection."
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Jared

Hello all,
I restarted the computer and all is well. I'm not sure what the problem was...maybe a bug in version 7? After the restart I just went to STORE->CHECK FOR PURCHASES and the new music was downloaded successfully.

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Cannot Download Purchases

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