Cannot download the trial version, why?

My attempt to download the trial version of Photoshop failed, error 49, anyone to help me please?

Hi Trevor,
Glad that you replied.
I used Windows 8.1 to download the trial version of Photoshop and Premeir Pro but both gave me similar problem.
For the Photoshop, the message I got was " Update Failed. Download error. Press retry again or contact customer support(49)" So I pressed "Retry" but to no avail.
For the Premier Pro, the message I got was "Installation succeeded, but a patch failed." When I pressed "Learn More", the message is the same as above".
Please advise me what to do next.
Thank you,
Abby

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