Cannot download the Verizon wi-fi software

I recently (as in 4 weeks ago) upgraded to the 25/25 FiOS package, however all attempts to download the software for the Verizon wi-fi software are proving elusive.
I follow the instructions and go to Verizon.net and click "See if I'm eligible for Wi-Fi" and get redirected to Verizon.com and my account, with no ability to download the software. http://www22.verizon.com/ResidentialHelp/FiOSInternet/Networking/Setup/Wi-Fi/124672.htm <-- does not work for me.
I click on "Register for Wi-Fi" and I'm directed to my accounts page, with no ability to download the software. I try what this page describes, again I'm not being given the option to download the software http://forums.verizon.com/t5/FiOS-Internet/Wi-Fi-Software-Download/m-p/191919 <-- does not work for me.
I'm beginning to think that when I upgraded 4 weeks ago to the 25/25 FiOS package, Verizon didn't update their software indicating that I was now eligible for the Roaming Wi-Fi package too. Trouble is, if I click "Email" to contact Verizon, it asks for my zip code and then does nothing either.
Running: Windows 7 Professional and IE 8
Any direct links to the software package? Verizon shouldn't make it so elusive to download this software.

spacedebris wrote:
the wifi program is only available on the 35/35 package. none of the lower packages qualify for it.
I have it with 25/25 and triple play, appears to be are dependant
Triple Play
Verizon FiOS Internet
Verizon FiOS Internet - Faster (up to 25/25 Mbps speed plan)
Experience Internet speeds like never before with our fastest, all-digital, 100% fiber-optic network service.
Learn More
Transform Your Internet Experience
Power up your Internet with the absolute maximum download and upload speeds around (25 Mbps download/25 Mbps upload), plus room to grow in the future.
No matter which plan you choose, our Verizon FiOS Internet service gives you loads of features and services including:
9 email accounts with 4 GB of storage
10 MB of personal Web space
24/7 live technical support
Anti-virus and spam protection
Wireless router included for new FiOS installations
Option to choose Verizon FiOS Internet with Yahoo! or AOL
Turn your PC into a place to play with Online Entertainment from ABC, Disney, ESPN and more
Professional Installation
Wi-Fi access available in selected areas for qualifying customers

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