Cannot download updates, and I can no longer work with RAW files without them.  Help!

I used to be able to get Bridge to read RAW files, but I cannot any longer.  I think I need an updated plug-in, but when I try to go to help-updates and download them, the message I get for all three (Adobe Bridge CS5 4.0.5 update, Photoshop 12.0.4 update for Photoshop CS5, and Photoshop Camera Raw 6.7 Update) is this: "There was an error downloading this update.  Please quit and try again later."  I have tried shutting down and restarting the computer a few times over the course of several days, and have even tried updating my mac software.  I always get the same message.  Please help!  Thank you!!

Ok, Adobe.  I'm having a huge problem with your customer service here.  You list no email or phone to contact you, yet I have spent hundreds of dollars on a product I can't use unless I can get an answer to this question, which appears to be a problem with your system.  I've used the forum, which is the only option you list for contacting you, and have heard no response.  Can anyone please help me?

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    AzureFallbackCanvasBackend cairo
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