Cannot draw signature box in Acrobat XI

When we try to sign a PDF using Acrobat XI Standard we get the popup box below telling us to create a box for the signature to appear in. The problem here is that is exactly what we are trying to do when this box comes up. We click the signature tool and get the cross-hairs cursor...as soon as we click to hold in the document this box appears and doesn't give us a chance to drag an create the box.
We have verified the digial ID to sign with is installed correctly.
Please see the screenshot below:
Thanks for any help,
Anthony

In Acrobat XI you go to Sign->I Need to Sign->Place Signature. Then in the "Place Signature" dialog you select "Use image" and browse to your JPG file. Acrobat XI will remember your JPG signature file for the next time you sign. Yoo can clear the saved signature and select another one if you want.

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Digital Signatures
Data type
boolean: DWORD value > REG_DWORD
Default
null
Version #
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HKLM Path
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Do you have a touch screen where you try to draw a signature? Which OS/Monitor? I do not have a touch screen, so I cannot try it myself. Perhaps you can draw your signature in a different app, create a JPG file (possibly password protected for security) and then apply it as your signature in Acrobat.

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Cannot draw signature box in Acrobat XI

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