Cannot Edit a Form in Adobe Acrobat Pro Xi - use Livecycle

Hi all,
I was advised to buy Adobe Pro XI yesterday by the Direct Sales Adobe team because it includes "everything I need" to create and EDIT PDF forms.  I actually rang up to buy X but was told it was now XI.
I tried to edit a form today and got this message:
"this form cannot be edited in Acrobat. Please use Adobe Livecycle Designer to edit this form"
I was told this was included in Pro but can't get past this message.  I previously had a trial of Adobe Pro X and WAS able to edit this very form.
It is very frustrating.  I cannot edit anything I have been working on.
FormsCentral seems too basic as I need to be able to edit the field name in the properties of the field.
Can anyone help?
Thanks
David

We created forms in acrobat 9 pro and now with XI pro cannot edit them.  Error message states that livecycle designer is required to edit forms previously created in acrobat.  Called tech support and waited for over an hour before being told that another product needed to be purchased for $300 more than the upgrade cost for acrobat pro XI!!!  From the XI FAQ - The web site states:
The following customers are eligible for a free upgrade:
Customers who purchased a prior license to Acrobat and have purchased an upgrade to Acrobat XI Pro
Customers who have an Adobe Maintenance and Support contract or purchased Upgrade Plan eligible for an Acrobat XI Pro upgrade
Active Creative Cloud Complete members whose memberships started before October 15, 2012
The one-time LiveCycle Designer upgrade is available in English, French, German, or Japanese. Eligible customers can choose which language they would like to receive. Visit the Customer Support Portal to request an upgrade.
After entering in the needed info on the support portal was told that adobe will Not honor the sales rep & web site which both said we are eligible for the free upgrade.  We asked for a full refund and will not longer be using any new adobe products.  We went back to 9 pro forms work fine and adobe lost $.  Nice work adobe - lie to customers and then act surprised that the customers want their $ back!  They told us to just toss their software DVD in the trash where IT belongs, so we did!
Cheers,
Actiondan

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