Cannot empty Deleted Items - Exchange 2010 and outlook 2007

Dear All,
In my organization a user have a problem, they are unable to delete emails from Deleted Items folder nor from Outlook 2007 nor from OWA.
The messages are very small (few KB) so I think it's not a problem of messages dimension. The user can move the messages from a folder to another (from Deleted Items to Drafts or to another folder and viceversa) but no way to delete permanently these messages.
Outlook runs on Remote Desktop Server so I can't put it in Cached Mode.
Error Message:
"some items cannot be deleted. They were either moved or already deleted, or access was denied "
Environment:
Exchange 2010 with SP1 update rollup 4-v2
2 Server Box Installation
Mailbox Clustered (DAG)
HUB & CAS (NLB)
Incoming message size 50MB
Send Connectors Message Size: 50MB
User Client (Outlook 2007 with Latest Updates)
Any IDEA??
Regards,
Milena.

I reply to myself:
the user had exceeded the Dumpster quota.
I purged a lot of recoverable items and this seems had resolved the problem.
What I can't understand is WHY exchange server does not tell that the quota of the dumpster was exceeded: no warning to user, no event in event viewer, nothing at all...
Milena.

Similar Messages

Microsoft Exchange 2010 and Outlook 2013

My colleagues computer suddenly crashed yesterday and it wouldn't restart without a system restore.
Now when we try to open up Outlook it says that you must connect to Microsoft Exchange at least once before you can usse your Outlook Data file (.ost)
Also The PC has lost the trust relationship on the domain
We have exchange 2010 and the servers OS is Microsoft Windows Small Business Server 2011 and the Client PC is running off of Windows 8.
Can you please help me resolve this issue?
kind regards
Steve Bradshaw
[email protected]

It might be possible that the MAPI key (which enables Outlook to synchronize with Exchange) has been deleted due to the System crash. So, in order to establish the connection, you need to Reconnect the OST file to the original MAPI profile and then reconnect
then MAPI profile to Exchange Server.
If the above method fails to resolve the issue, then the best option for you would be to take the help of any professional OST to PST Conversion Software, which will help you to Extract data from your OST file and convert it to PST file which you can import
back to your Outlook to establish the connection with Exchange Server again.
You can check this
presentation for more info.

HT5567 Iphones and Ipads with IOS 6.0.x and later getting Calendar invitation even so that Delegate access is enable on exchange 2010 and outlook 2010

I'm Running Exchange 2010 with outlook 2010 in my environment, since Apple OS went from 5.x to 6.x I been having issues where the Iphones and Ipads running OS version 6.x or higher do not acknowledge that the exchange user has a calendar delegate and are automatically accepting the invitations, not allowing the Delegate to acknowledge first, If this test is run on any Apple devices running OS Version 5.x but less than 6.x the issue is not there.. any one that may have encounter with this situation got a fix or a possible resolution on it.. Thanks

Ok, well after looking at everything, I decided that the best solution was to uninstall an App called "Tango", as it seemed to 'mess' with contacts directly, and I only use it with 1 person, so switching back to Skype (plus Tango sends/shares lots of personal
info, location, and keeps changing it's access rights and doing stuff when you're not looking - I'm sure some people love it, but for me, it's a belts and braces get rid of anything that might have 'contributed' to this issue).
Found my un-sync'd contacts and emailed them to myself, then deleted the Exchange active-sync account. Checked what was left, found google had managed to sync some stuff, cleared that up too!
RE-created the account on the S4 - only need the email and password, as it finds the server and sets itself up automatically (I guess it did that previously).
All is now working, after about 5mins the data had been re-populated and it sync's new changes instantly. But I will monitor from time to time to check that new contacts or added numbers etc do sync. My best guess is that some index or other data became corrupt.
Just one of those things (or had I been tango'd?!).
On the Truncating Notes Issue, the S4 (realised that it's running Android 4.3) does chop a note but only if edited, at 1001 chrs. However unlike others, it seems to only truncate the note if you actually edit the note field, so adding a phone number or removing
one, leaves the note field intact!
To summaries other devices behaviour with the Contact record Notes Field:
- iPhone 3GS (on iOS 6.1.3) truncates at 32,777 chrs (so pretty big notes!)
- Samsung Galaxy Note 10.1 (GT-N8020 - Android 4.1.1) chops at about 1,000chrs, even if just adding a phone number to the contact - so not even editing the notes field
- HTC One X (4.2.2) at 5,122 chrs (when editing any part of the contact)
I hope this might help someone in the future if they have similar problems ...
cheers

Lync 2013 standard deployment: Exchange 2010 Sharepoint 2010 and outlook 2007 collaboration

HI
I have Exchange 2010 and sharepoint 2010 with all our user using outlook 2007. what options do I have for collaborations between these systems if I was to install Lync 2013. I have seen posts that mention that you cannot use outlook 2007 and lync 2013 and
that you would be better off installing the lync 2010 client?
1. would we be covered from a licensing point of view if we had bought lync 2013 cals but install the lync 2010 software on desktops?
2. what Cals do we require for presence to be available in SharePoint we currently have standard sharepoint cals?
3. what new features will we loose if we install 2010 lync software.
4. if our mobile users use the 2013 lync software will these be able to communicate with the 2010 users?
thanks
J

Hi,
If you use Lync 2013 client with Outlook, multiple functions will not be achieved, such as: customize Outlook meeting invitations (add logo, help URL, disclaimer, footer text), in Outlook, configure meeting option to mute attendee audio and video by default,
presence status in the Microsoft Outlook To and Cc fields, and so on. As Lync 2013 is the part of Office 2013, the best choice is using Outlook 2013.
More details:
https://technet.microsoft.com/en-us/library/gg412817.aspx
For the CAL requirement, you can refer to following link:
Lync Licensing Guide
You can refer to the link below of “What’s new for clients in Lync Server 2013” to understand the new features for Lync 2013:
https://technet.microsoft.com/en-us/library/jj204933.aspx
If you use Lync 2013 mobile clients, you can communicate with 2010 users with no possible.
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

Error synchronizing folder [8004010F-501-8004010F-0] - Exchange 2010 and Outlook 2010, multiple users get dozens of these per day

15:27:30 Synchronizer Version 14.0.6025
15:27:30 Synchronizing Mailbox 'abc xyz'
15:27:30 Error synchronizing folder
15:27:30
[8004010F-501-8004010F-0]
15:27:30
The client operation failed.
15:27:30
Microsoft Exchange Information Store
15:27:30
For more information on this failure, click the URL below:
15:27:30
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010f-501-8004010f-0
15:27:30 Done
kbj

Hi,
Please try below steps:
- Remove all organizational forms libraries (subfolders under EFORMS Registry) if they are not needed, and re-create the Outlook profile of affected users.
- Alternatively, if the organizational forms libraries are needed, remove the replica from Exchange 2010 and re-add it
Best Regards!

Exchange 2010 and Outlook 2010 Offline Address Book Download

Hi All,
Strange problem that I can't seem to get to the bottom of.
On a couple of users, about 10/100, can't seem to download the Offline Address Book. When they do a manual Download Address Book through Send/Receive Group, the progress window will remain at about 5% and the status will show "Copying Offline Address Book
Template File". If I leave the window, it will be the same for a couple of hours without erroring out.
We have a casarray set up, forced the ports to 59595 and 59596 for the address book as mentioned the guide. We are not doing SSL redirect on the Virtual Directory. Test-AutoConfiguration from Outlook returns the correct entries. Works for most users but
not all.
On the users that do not work, I've tried deleting the users profile, deleting the Outlook Directory under AppData. Sometimes, magically (for a lack of a better word), if I check the Offline Address Book Directory a few days later, there are files there.
If I then do a manual Download, same thing, the progress bar will be stuck.
Puzzling as I'm not quite sure what else to check.
All clients are on Windows 7 and Outlook 2010.
Any ideas?
Thanks,
Dave K

I also used your recipe --disconnect the wireless mouse-- and the OAB update worked right away.
     (It is not a Microsoft mouse.   )
Thanks for the information.
I have been trying to find information on non-HID.
If you have any quick tips or a pointer to info about this, I wanted to get a better understanding of this topic.
Does this "wireless" for the mouse use the same "wireless" for the laptop regular network access via WiFi ?
(We had some evidence that when the laptop did not use the wireless mouse the OAB worked OK and/or when the laptop was running only on WiFi the OAB worked OK.    Not sure if this is all the same root cause.)
Also, does anyone know if this is something that Microsoft will fix at some point ?
We are trying to determine if "few or many" people here might be having OAB failures and have not reported it.
Thanks again.
keywords ---- Outlook 2010 Offline Addrress Book update OAB Exchange 2007 cache mode wireless mouse Windows 7 W7 hung manual OAB update scheduled / automatic OAB update
==

Exchange 2010 and Outlook 2013

please read my question and comments carefully before replying.
We just upgraded to Outlook 2013 x64bit and exchange 2010. there is only one exchange server with all updates and fixes installed, and Outlook is up-to-date as well.
User A sends a meeting request with tentative appointment to user B
User B accepts the appointment and it shows on his calendar as tentative
User A changes the appointment from tentative to out of the office or busy and sends update to user B
User B receives the update and click on No Response Required
User B's calendar does NOT change from tentative to out of the office or busy.......
we tried OWA as well as tried this in cached mode and online mode and made no difference.
you can see that communiation is real time between the two clients and exchange because as a test, I changed the words and client machine immediately updated but the free/busy/out of the office status never changes unless you change the time of the appointment.
Please let me know
David

Hi David,
It is by design.
The Free/Busy status is a private property that can be changed but
only with a full update. A full update is practically a new meeting invitation to the same event, replacing the old properties with the new ones. Full updates are sent when one or more of the following properties are changed:
Start Date/Time
End Date/Time
Recurrence
If you only send a update about free/busy status, it is an informational update instead of a full update. Thus, the free/busy status of the meeting is unchanged. For more information about meeting updates, we can refer to the following blog:
http://blogs.technet.com/b/outlooking/archive/2012/06/11/understanding-meeting-updates.aspx
If you have any feedback for TechNet Subscriber Support, contact
[email protected]
Best Regards,
Winnie Liang
TechNet Community Support

Exchange 2010 with Outlook 2007 Shared Contacts with Attachments

We have an Exchange 2010 server. There is only one Exchange server so all roles are on this server.
Found out that sharing contacts between users misses something.
If a user has Attachments or Notes in their contacts we can see via the Attachment column in Contacts that there are attachments.
But another user viewing the shared Contacts of the user above, cannot see if the Contacts have Attachments unless they open each one. The Attachment column states there are no Attachments. Is this how it is? Is it a syncing issue?
The image I have attached is what the user sees accessing a shared contact address book. It shows Notes and the Attachments columns. The contacts with partial words visible in the Notes column should have a Paper Clip Icon as they also have attached items.

Hi,
There is no related feature in Exchange server to manage Outlook view.
Additionally, I shared my Contact with another user in my Exchange 2010 SP3 with Outlook 2013 environment. And it showed the same results as yours. The attachments icon was not shown in the list view in another user’s Outlook but it appeared in my own Contact.
Thanks,
Winnie Liang
TechNet Community Support

Exchange 2013 and Outlook 2007

Is there a new way to connect EX2013 to Outlook 2007 SP3?
MSB

Hi Baker,
According to the description, I notice that you want to migrate from Exchange 2010 to Exchange 2013 and want to know how to connect Exchange 2013 with Outlook Client 2007.
Following is an article about the migration, for your reference:
Upgrade from Exchange 2010 to Exchange 2013
http://technet.microsoft.com/en-us/library/jj898583(v=exchg.150).aspx
Outlook client uses Autodiscover and Outlook Anywhere to connect to Exchange server, please make sure services’ URLs configured correctly.
If you want to communicate with external users, you need to apply a certificate issued from a Public CA.
After configuring all the points above, please run “Get-Mailbox –Identity allen | FL *GUID*” in EMS to get mailbox GUID of allen’. Input the GUID into server name filed.
More details on “Manual configuration guide for Outlook 2010 (Exchange 2013)” for your reference:
http://support.sherweb.com/Faqs/show/manual-configuration-guide-for-outlook-2010-exchange-2013
Disclaimer:
Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure
that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Allen Wang

Exchange 2010 and outlook client

Hi,
I am in a situation and I need a help. Two days ago I ran a command in Powershell to get the mailbox statistics for all users and I exported the file excel
But when I checked in outlook there is a big diffeerence between the size of OST and server mail box
For example if the Server mailbox size is 8.033 GB ,then in outlook the size OST is 5.954 GB
Why this happen?
I checked the mailbox size to varify the size after archiving. Does it happen due to archiving ?
One important thing is all problematic email account using outlook 2013.
Is it a common nature seen only in outlook 2013 ?
PLease help me
Thanks

Outlook 2013 doesn't cache the whole mailbox by default. Check the account properties on the client and observe the slider bar. Also, understand that the OST file stores data in a different format, with different metadata than the Exchange
server. Sizes will never be exactly the same.
Mike Crowley | MVP
My Blog --
Planet Technologies

OUTLOOK 2013 permission shared calendar Free/Busy doesn't work for some the users Exchange 2010 and Exchange 2003 that use outlook 2007/2010

Hello,
We are in coexitence organisation (transition Migration) Exchange 2003 sp2 and Exchange 2010 sp1.
Users in Exchange 2003 use outlook 2007 and outlook 2010
Users in Exchange 2010 use outlook 2007, outlook 2010 and outlook 2013.
Issue: users in Exchange 2003 can't open outlook 2013 user calendar when he has Busy/Free information as default permission in his calendar.
User in Exchange 2010 with outlook 2007 can't also open outlook 2013 user calendar when he has Busy/Free information as default permission in his calendar.
Is it normal ? or exist some configurations to do in order to coexist all thoses clients and servers ?
Thanks in advance

Hi,
Does this issue occur on Outlook only or both Outlook and OWA?
Since you have double checked the permissions via multiple methods, it seems there is nothing problem on permission. Please make sure the migration from Exchange 2003 server completed successfully.
If in OWA everything goes well (cannot see details), it should be an issue on the Outlook client side.
I suggest run Outlook under safe mode to avoid some AVs and add-ins.
I suggest re-create profile to refresh the caches.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Mail, Exchange 2010, and certificates

Hi.
The company I work for just upgraded their Exchange server to 2010 and all of a sudden my email account in Mail doesn't work anymore. In sheer desperation I tried to connect using Microsoft Outlook and the only way that I could create an account there was by submitting my certificate before entering my email account credentials. I get the feeling that this might be a kind of setting on the server side that someone turned on when we were transferred to Exchange 2010.
In Mail, when I try to set up my Exchange account there is no way of submitting my certificate, or am I missing something? If not, does anyone know a way around this (by associating Mail with my certificate somehow – I don't know...)
Many thanks in advance!
/Cristian

I added back the send connector on the 2010 exchange. everything still works fine since I still have the send connector on the 2003. However...
I connected through telnet to server2 (the exchange 2010) and was able to mail internally. however I couldn't send mail externally, it gives me a "cannot relay" error when I enter my rcpt to:... command.
I am guessing that this may be the reason why the queue is not emptying itself through that send connector.
Anything else I could try to test my "send connector" on the 2010 exchange?

Cannot connect to an Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service"

Dear All,
I cannot connect to my Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service".
First I would like to present my network environment, I have 4 physical servers;
The first one is holding the Domain Controller 1, IP@: 192.168.1.10
The second server is holding the additional Domain Controller which it is DC2, IP@: 192.168.1.11
The third server is holding the Exchange 2013 Mailbox, IP@: 192.168.1.15
And the last server is holding the Exchange 2013 CAS-HT, IP@: 192.168.1.16
I am doing the steps below:
1-Creating a new profile in outlook and start configuring the exchange account by entering the IP address of the Exchange-CAS Server, 192.168.1.16
2-entering the account name: [email protected]
3-Go to "More Settings" > "Connection" > "Connect to Microsoft Exchange using HTTP" > and entering the "Exchange Proxy Settings"
4-type the exchange CAS Server URL, https://192.168.1.16
5-Check the "Connect using SSL Only"
6-Authentication Settings: "NTLM Authentication", and pressing Apply
7-When I press the "Check Name" button, a message occurred> "The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action".
8-I go back to the "Exchange Proxy Settings" and I Uncheck the "Connect using SSL Only" and pressing Apply
9-i press the "Check Name" Button, a small window occurred to enter a Username and Password, so I enter the Administrator username and the administrator password and pressing "OK", but nothing is changed, I tried to enter my
username and password in the small window and I still got the same result.
I cannot verify the account name and I cannot complete the process.
I appreciate you kind assistance.

Hi,
To narrow down the cause, I’d like to recommend the following troubleshooting:
1. Try to login the test account through OWA.
2. Check the Autodiscover settings: get-clientaccessserver |fl autodiscoverserviceinternaluri
3. Check the result of directly accessing the following URL:
https://autodiscover.domain.com/autodiscover/autodiscover.xml
Thanks,
Angela
Angela Shi
TechNet Community Support

Single name space in between Exchange 2010 and 2013

Hi,
In my current environment I have 2 Exchange 2010 servers with DAG no CAS NLB. I installed Exchange 2013 with 2 CAS with WNLB and 2 Mailboxes with DAG. The main requirement is to configure Single name space to access in between Exchange 2010 and Exchange
2013. On Exchange 2010 DAG there is a URL using is owa.domain.com and I also configured in Exchange 2013 all the virtual directories with this name owa.domain.com but having an issue that when I open explorer and use the owa.domain.com URL the user on Exchange
2013 gets their mailbox but user on Exchange 2010 gets error HTTP 403 blank page.
I observed that in Exchange Organization settings CAS settings one server OWA, ECP etc shows their internal external URL but the other server unable to open the OWA, ECP URL and give error message that "An IIS directory entry
couldn't be created. The error message is Access is denied. HResult = -2147024891"
Please guide how to resolve this issue and use the same name URL in Exchange 2010 and Exchange 2013
Thanks,

Hi,
See the below brief:
User will connect to mail.contoso.com as his namespace endpoint. CAS2013 in Site1 will authenticate the user, do a service discovery, and determine that the mailbox version is 2010 and is located within the local AD site. CAS2013 will proxy the
request to an Exchange 2010 Client Access server which will retrieve the necessary data from the Exchange 2010 Mailbox server
Go through the full blog for better understanding of the redirection.
Client Connectivity with Exchange 2013
Hope you have changed your DNS records to direct connections only to your new Exchange 2013 server. You'll move the host names (for example, mail.contoso.com) users have been using to connect to Outlook Web Access, Autodiscover, and so on, from your
Exchange 2010 server to your Exchange 2013 server. When an Exchange 2010 user tries to open their mailbox, the Exchange 2013 server will proxy their request and communicate with the Exchange 2010 server on their behalf.
Configuring DNS includes the following:
Change the primary host names, such as mail.contoso.com, autodiscover.contoso.com, and owa.contoso.com (if used) to point to the external, publically-accessible, IP address of the Exchange 2013 Client Access server with your public DNS provider.
Change the primary host names, such as mail.contoso.com (or internal.contoso.com if you're using different internal host names) and owa.contoso.com (if used) to point to the internal machine name of the Exchange 2013 Client Access server on your internal
DNS servers.
NOTE- Go through the Exchange Deployemnt Assitant - Configure DNS Records section
Regards,
Satyajit
Please“Vote As Helpful”
if you find my contribution useful or “MarkAs Answer” if it does answer your question. That will encourage me - and others - to take time out to help you.

Exchange 2010 and 2013 coexistence Internal and external URL

Hi all,
been reading alot of threads about Outlook anywhere and virtual directories in co-existence exchange 2010 and 2013.
Still i dont get any smarter.
Here is scenario:
Exchange 2010
Cas1
Cas2
Mailbox1
Mailbox2
Casarray is Exchange.casarray,com ( internal dns pointed to CAS1 in exchange 2010).Seems like by default both exchange 2013 cas servers are added to the casarray.
Exchange 2013
CAS+Mailbox
Cas+Mailbox
DNS
mail.exchange.com pointing to VIP (kemp loadbalancer)
Autodiscover ( pointed to same vip ,kemp load balancer)
Outlook anywhere on all servers (2010 and 2013)
Internal ( pointing to VIP on Kemp)
External ( pointing to external IP,then it passes firewall that again passes to kemp)
Problem we are having is when migrating users from Exchange 2010 - 2013.
Users using Outlook 2010
restart of outlook and mail works fine.
OWA works fine
Active sync fails ( need to inherit permission of users AD object),wait couple of hours then mobile can sync again.)
Users using Outlook 2013
Outlook in disconnected status,only fix is to create new profile.
OWA works fine
Active sync fails ( need to inherit permission of users AD object),wait couple of hours then mobile can sync again.)
Question is,what should be set for internal and external url (active sync,owa,ews)on 2010 and 2013 servers?
Where is the config wrong?
Thanks!
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work

Hi Martina,
did the test as mentioned,even tried both CAS 2013 servers.Flush and registerdns didnt help.
Still Outlook is Connected to the cas.exchange.as (which again Points to 1 of Exchange 2010 servers),
Tried repair Outlook profile,no og.Only fix is to setup New account.
Any more tips?
thanks!
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work

Cannot empty Deleted Items - Exchange 2010 and outlook 2007

Similar Messages

Maybe you are looking for