Cannot Enable Bitlocker--Get Message "Access is Denied"

Hi all. Life as we know it has just come to an end . I purched an new 8 inch Toshiba encore with pre-installed OS 8.1 for the wife 3 days ago and I was setting it up for her. All was going well after few hic-cups yesterday, but other than that O.K until today. Appearing on the top right corner of the screen appeared a notificatiion by Toshiba that a BIOS update was required that would fix a few issues I was advised that after the update I shoulde also install Microsoft downloader or some such name. I connected the power cable and clicked to download. The download all went well and I carried on for a few minutes before I was again advised that the downloader was ready to download, so I did as I was told. The download went as normal for about half way and then all of a sudden the screen went blank for a short time. I thought nothing of this as this is quite usual with some downloads and installation. Suddenly up popped a blue screen telling me that BitLock had been envoked and I should get a key to unlock it. I know nothing of this, and have never used or experimented with BitLock. I was advised to go to a web site and follow instruction. The pad also supplied some number that may/will be required. When I went to that page, all it really was were a FAQ page, and nothing there to help that I could find. One of the suggestions was that I should restore the pad to factory condition, but I do not have any means of doing that not do I know how. Help is desperately need here guys. Regards

the key is in the link I sent. It probably still even contains the key to your previous unlock keys. You can print it out, or from another computer save that page to a text file.
Janset wrote:
Hi there.
Thanks for your reply, but I have taken the plung and returned the tablet toToshiba to fix it. It has returned in it's bog standard factory condition. Now comes the tedious proceedure to load every thing back onto it again.
My main problem now is and will be, how and when can I/do I get a copy of the un-lock key for bitlock should it, let me correct this, again occur?
I have no idea why this thing activated, but it is obvious that a key should be held on hand. How can I make this happen, and at what point of time do I make it happen?
Regards

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