Cannot enable ePrint/Web Services, HP LaserJet CP1525nw

I am trying to follow HP's instructions for enabling ePrint and Web Services for my LaserJet CP1525nw. I printed the Config Report, got the printer's IP address and entered it into a brower as instructed. It does pull up summary page, but there is no "HP Web Services" tab as indicated in all of the HP instructions I can find - only four tabs that read: Status, System, Print, Networking.
I have looked at all sub-menus under each of these tabs, and cannot find anything that even resembles a "Web Services" option.
Can somebody please help? Or is there another way to find the printer's email address so that I can register and use ePrint for my iPhone and iPad?
From what I have been able to find on HP Support, the Airprint software driver(s) are not yet availble for this LaserJet model - or are they?

There is firmware to enable AirPrint in the HP LaserJet CP1525nw.
Go to the support page for this printer:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=40529...
and pick the type of desktop computer you are using. On the resulting page you will see a choice to download a firmware updated that you can run on your computer to update your printer.

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Cannot enable ePrint Web Services - get internet connection error for HP LaserJet 1102W

I have a HP laptop running Windows 7 Professional 64 bit. We just changed over to Comcast internet service from AT&T where my HP LaserJet 1102W was set up for ePrint. After several hours, I was finally able to add the 1102W printer to the Comcast network, access the Embedded Web Server tool and print wirelessly but I cannot set up ePrint. I have deleted the printer but cannot get it to connect to Web Services. I keep on getting: Connection Error. Check Internet Connection but again, I can print wirelessly successfully to the printer but would like to be able to set it back up for ePrint. My Comcast router is an Arris TG862.
I have updated the firmware and used the HP Print and Scan Doctor tool but still am not able to get the ePrint Web Services to connect. Here is the information from the Networking page of the EWS:
IPv4 Configuration
Warning: A change in the IP Address will result in loss of connectivity to the browser.
IP Configured By: DHCP
Host Name: NPIC968F8
Domain Name: hsd1.tn.comcast.net.
IP Address Configuration
X Automatic IP Manual IP
X DHCP
BootP
X AutoIP
Manual IP Address:10.0.0.89
IP Subnet Mask: 255.255.255.0
Manual Default Gateway: 10.0.0.0
DNS Address Configuration
Preferred DNS Address: 75.75.75.75
Alternate DNS Address: 75.75.76.76
WINS Address Configuration
X Automatic WINS Server
Manual WINS Server
Manual Preferred WINS Server: 0.0.0.0
Here is my ipconfig information:
Wireless LAN adapter Wireless Network Connection:
   Connection-specific DNS Suffix . : hsd1.tn.comcast.net.
   Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1000
   Physical Address. . . . . . . . . : 8C-A9-82-A3-F9-5E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c57:eb2b:5144:2ea5%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, March 29, 2013 1:24:52 PM
   Lease Expires . . . . . . . . . . : Saturday, April 06, 2013 11:09:24 AM
   Default Gateway . . . . . . . . . : 10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 378317186
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-CE-4E-8C-10-1F-74-11-22-71
   DNS Servers . . . . . . . . . . . : 75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled
There appears to be a known issue with the Arris TG862 router and supposedly a new firmware is to be released soon but just checking to see if anyone has been able to resolve this issue.
Thank you!

Hi Surf1981,
I understand that you're not able to enable web services on your printer. I would try steps listed below.
1. Open an internet browser type printer's IP address.
2. Should bring you to the printer's status page.
3. Select networking tab at the top.
4. Left hand side select Network Identification.
5. Under DNS address Configuration select Manual DNS Server.
6. For Preferred enter 8.8.8.8
7. For Alternate enter 8.8.4.4
8. Select apply. You might get a warning saying this could interrupt connection that's fine.
9. Turn printer off for about 30 seconds then try again.
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P1102w cannot enable "HP WEB SERVICES" for sprintConnection error" check

I have a new printer which works fine for wifi printing but I'd like to use web printing which I beleive is called eprint.
I printed the configuration page and my firmware is 20120814
I cannot see were my printers email address is.
I navigated to the printers url and clicked on the tab "hp web services" and clicked on the green button enable but I keep getting the following error message.
"connection error: check internet connection"
From the router I can see that both the laptop and printer are on the same network 192.168.0.??
Can you please advise I suspect I have a fault on the printer but cannot be certain what can I do, I have updated the software on my mac which is running mavericks 10.9.2 , I've even hit the update software and there is no further updates available whch should mean I have the latest software and firmware for the printer.
Please advise how I may overcome the error when there clearly is no network issue as I can get to the printer to print and go to its web pages without any issues at all?

Hi paz_egap,
Thank you for the thorough response, I appreciate it.
Since you have set a static ip with manual DNS servers and you are still cannot enabled the web services is the firmware up-to-date on the printer. Please follow the steps in Getting the Firmware and Product Updates. Once the firmware is current and the printer still has its manual ip address and manual DNS servers you should be okay to enabled the web services on the printer.
If you are still having an issue after completing the above please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
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I work on behalf of HP

Cant enable ePrint web services for Color LaserJet M551

Hi,
I've read all posts in this forum about the ePrint web services enabling issue and tried out all suggestions with no luck.
Here is the situation:
The printer works fine locally. I can print without problem.
The printer is wired.
All ports in my router are open for outbound connections, including UDP.
Using communication logs in my router I can see that the printer can resolve the DNS-names using either my ISP DNS-server or the suggested 8.8.8.8 and 8.8.4.4. Using nslookup shows "registration-pro-site1print.houston.hp.com" resolves to 15.240.60.111 and "registration-pro-site2print.houston.hp.com" resolves to 15.201.224.79.
This indicates that the printer can indeed resolve the addresses. The logs also reveils that the printer communicates with the servers (connection established and data transferred) over https (probably the web service) but still after some minutes the enabling process times out.
I've tried this enabling procedure for several days now so my believe is that the registration servers should have worked some time during that period.
I'm frustrated
....even more frustrated
what am I doing wrong?
Please help !!
trying to setup eprint for my brand new LaserJet Color M551dn and it fails with the
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For whom out there having the same problem as I had. As HP couldn't help me out I restored factory settings and reconfigured everything and voilá, suddenly the printer managed to enable web services and print out the print code.
Good luck to you facing the same problem !!
/MrQQ

Cannot enable HP Web Services: "Connection error. Check Internet connection."

Hello,
I have a problem with LaserJet setup using Wi-Fi network from windows 7 and 8. The problem as far as I understand is due to inaccessible HP Web Services.
Details:
1, The printer works good by USB.
2. The printer is correctly configured to use Wi-Fi router with right password.
3. It can be successfully ping'ed from Windows
4. In Web browser I can enter on printer's IP
(Serial Numbers are hidden as you recommend, firmware updated)
4. But when I try to Enable HP Web Services, an error message appears:
which is strange, because the printer is connected to the same router as the computers and other devices with automatic configuration (and internet is available without any proxy when I am typing this message):
Please help to resolve this issue.
Thanks,
Fedor

Thanks for clarifying Fedor,
HP Web Services are not related to the pritner installation over the local network, those are two different features.
However that may indicate a nework issue.
First try running the HP Print & Scan Doctor below on one of your PCs:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...
Does the tool can see your printer throught eh local network?
By clicking the top Network menu and Troubleshoot Firewall, what Firewall software is detected on your system?
Try disabling it and check if that may help.
From teh top Network menu select Show Advanced Information.
What is the IP address of your PC?
I also suggest rebooting the router by unplugging its power for a moment, then reboot the printer and try installing it again.
If the issue persists, what is your router model?
May you see any difference by connecting the printer to your router with an Ethernet cable?
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

I cannot enable my web service

HP photosmart estation 510 Windows 7 64-bit
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I could not get the Zeen to turn on so I held the 2 volume buttons and the start button and it erased everything now I cannot get past the set up wireless screen

Help! Getting "Connection error Check connection" when trying to enable HP Web Services on M1536DNF

Can anyone tell me what I need to do in order to enable HP Web Services on HP LaserJet Pro M1536DNF model? Everything works fine and shows it's connected to the network but I cannot enable HP Web Services. It says "Connection error Check connection" I've tried restarting everything; network, printer, computer. I've also updated firmware to latest version as well.

Hi snapry,
Welcome to the HP Support forums. I understand that you are getting an unable to connect message when trying to enable the web services for your Laserjet CP1025nw printer.
Please set a manual IP address and manual DNS servers for the printer. The instructions can be found in the document Printer Does Not Maintain Wireless Connection. There is a Windows section and a Mac section. In the Windows section you will find the instructions in the sub-section titled “Solution three: Assign the printer a static IP address”. For Mac the applicable sub-section is titled “Solution two: Assign the printer a static IP address”. When entering the information for the Manual Preferred DNS server please use 8.8.8.8 and for the Alternate Preferred DNS server please use 8.8.4.4. These are Google’s DNS servers.
After setting the manual IP address and manual DNS servers, you should have no problems enabling the web services.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

How to Remove & Re-Enable Web Services on LaserJet printers supporting ePrint

If your LaserJet printer has been disconnected from or failed to connect to Web Services, you may need to power cycle your printer to reconnect. If that does not resolve the problem, you can remove web services, wait 30 seconds, then re-enable web services to re-establish your connection to ePrint and Print Apps. Note: this last step will result in a new email address being assigned to your printer.
How do I remove HP Web Services for my LaserJet printer?
Print a configuration page from your product, and locate the IP address.
At your computer, open a Web browser and type the product IP address into the address line and press Enter. The HP Embedded Web Server opens.
Click the HP Web Services tab.
Select the option to disable Web Services.
How do I enable or re-enable HP Web Services for my LaserJet printer?
To use HP ePrint, you must first enable HP Web Services. Re-Enabling Web Services uses the same procedure as enabling the Web Services.
Print a configuration page from your product, and locate the IP address.
At your computer, open a Web browser and type the product IP address into the address line and press Enter. The HP Embedded Web Server opens.
Click the HP Web Services tab.
Select the option to enable Web Services.
When Web Services are enabled, ePrint information appears in the HP Embedded Web Server. Look for the e-mail address that is automatically assigned to the product. The product also prints an HP Web Services information sheet that contains this e-mail address and instructions
If you were unable to register your printer in www.hpeprintcenter.com within 24 hours of printing your information sheet, you must re-enable the printer code by reprinting your information sheet. The information sheet will also provide your email address if you have forgotten it.
How do I print the Web Services Information Sheet for my LaserJet printer?
You can only add the printer to your HP ePrintCenter account within 24 hours after printing the information sheet. You can re-print the information sheet at any time from the printer control panel.
Print a configuration page from your product, and locate the IP address.
At your computer, open a Web browser and type the product IP address into the address line. The HP Embedded Web Server opens.
Click the HP Web Services tab.
Click the Print Information Sheet button.
I am an HP employee.

To help improve the organization and information sharing in this forum this post/discussion has been closed and replaced.
Please see this post: <link to new “Enable Disable Web Services on your printer” post.
If after reviewing the post above you still have questions/issues with your web-connected printer, you can either review and comment in existing posts in this forum that report issues like yours, or if necessary start a new post requesting assistance.
Miles
HP Employee

HP Color Laserjet PRO MFP M177FW Cannot connect to web services

I bought a HP Color Laserjet PRO MFP M177FW today and I set up it. It can print and scan over wireless network. However, It cannot connect to web services correctly. I set the DNS numbers with google DNS addresses. I changed its IP address with manually. The IP address is unique. Normally It doesn't enable/remove webservices. But when I restart it, it can do for few minutes. It can take an e-mail address but It doesn't print any information sheet. When I try to print a sheet It says "Connection Problem" at first few minutes and later it says "Connecting"and it waits, there is no error message. What am I suppossed to do? Please help me.
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Hello rasitbolukcu,
Welcome to the HP Support forums. I understand that you are having difficulties enabling the web services for your Laserjet Pro MFP M177fw printer.
I appreciate all the information you gave me, it makes it much easier to assist you with the troubleshooting. I have included the Getting the Latest Firmware and Product Updates document. It will walk you through ensuring the printer has the latest firmware. Once you have updated the printer, please try to enable the web services again.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Problem with enabling Web Services on LaserJet Pro MFP M127fw

12:25 AM
I have a problem with enabling the HP Web Services. When I push the application button on the printer, the monitor shows "connecting..." and then nothing is happen or an error apear thet my device could not connect to servers. I can't print information sheet on web services panel to get the claim code and add my device in www.hpconnected.com . My device is connected to the internet with no problem by a wireless Dlink Router. I also changed my device IP from 192.168.1.11 to 192.168.1.55 manually, and I change Preferred DNS Address to 8.8.8.8 and Alternate DNS Address to 8.8.4.4 and nothings happen. I can see the menu but I can not enable the HP Web Services in there. no proxy. no firewall. I do not know what can I do for solveing this problem. Please help me.

Hi @AlirezaP
Welcome to the HP Support Forums. I gather that you are getting a connection error message when trying to enable the web services for your Laserjet Pro M172fw printer.
As you have already tried setting the manual IP address and manual DNS servers, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Laserjet Color MFP M276nw Cannot connect to Web Services, tried every suggestion on forum

I've tried every suggestion possible on the forum. I opened up all ports suggested by HP support on my Belkin wireless N600 router. Changed DMZ to IP address on printer. We even directly wired ethernet to printer, still cannot connect to Web Services. Now I have to wait till April 4 for a engineer to call me back. Everything else is working fine. I can print wirelessly from my laptop & smartphone. Just cannot access Web Services, oh & firmware is up to date on printer & router. We changed DNS settings to 8.8.8.8 & 8.8.4.4.
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It sounds like you have done everything to connect the web services. Web services will not connect if you are on a guest network but if you are connected via ethernet it should be on the right band. What is the printer's IP address? Sometimes it can be too high. Is this for a company that has a proxy on the network? How far away is the printer from the router? Are there any metal shelves, wireless devices or anything else near the printer or between the printer and the router? Check that the router is on Channel 11.
--Printer Does Not Connect To Web Services--
Have you heard back from the engineer? I am anxious to know how it went. I am happy to help if they don't, otherwise keep me posted on what happens. I possibly have one more step for you.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

6500A-710n cannot connect to web services

I was on web services and receiving printing apps. Suddenly, my apps stopped printing. I have tried all the other solutions, resetting to default, etc and still cannot connect to web services. It asks for a proxy. I have put the google proxy 8.8.8.8 and 8.8.4.4 but these don't work. What proxy & port can I use?
thanks for your help.
Nancy
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Hi Nancy,
I'm sorry to hear that you are having problems with your print apps not printing as scheduled.
To better assist you, would you please provide some further information:
Has there been any changes to your home network (new internet provider, new router, or new network password)?
Are you able to send to print jobs to the printer's ePrint email address?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

M251n can't enable hp web services

I just got an M251n printer and I have been trying to set up the wireless for hours going through all the support suggestions and none have worked. When trying to enable the Web Services Setup I get a message of "Connection error. Check internet connection." The connection is fine and working and the printer is connected online via ethernet and my computer is connected to the printer by USB.
I am using a Mac and have downloaded the latest driver for the printer. One support suggestion stated that I might have outdated firmware but I can't find any firmware updates for this printer.
I am not sure what is wrong. It's not straight forward and without the wireless function working I will have to take this printer back and buy a different brand.
Any suggestions are welcomed.
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Hello neilthedirector,
Welcome to the HP Support Forums!
I see that the HP LaserJet Pro 200 color Printer M251n will not allow you to enable the Web Services. I was able to locate a firmware update utility that you can check the printer with, if you are using Mac OS X 10.5 - 10.8.
HP LaserJet Pro Series Firmware Update Utility<---
If the update is not present, or fails to resolve the issue, try applying a manual I.P address and DNS. To do this;
Enter the printer's I.P into the address bar in Safari.
Click Networking, then IPv4 Configuration.
Set the IP Preferred Address Method to Manual.
Increase the last set of numbers by 50.
Subnet Mask should be 255.255.255.0.
Default Gateway will be your router's I.P address.
Click Network Identification on the left.
Under DNS Primary (IPv4) enter 209.244.0.3 and for Secondary (IPv4) enter 209.244.0.4.
Click Apply and then power the printer off and then on.
Try now to enable the Web Services.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Cannot Test this Web Service using the Test Page

Hello,
I'm using
- JDeveloper 11.1.1.3.0
- SOA Suite 11.1.1.3.0
- Weblogic Server 10.3.3
- Windows XP SP3 (german version)
Now I'm having a BPEL-Process (SOA) Project created in JDeveloper and deployment to the server works fine, i.e. the service can be seen in enterprise manager.
But if I want to test the service using the webservice tester it get the following error if I copy the URL for getting the WSDL file to another browser tab:
Cannot Test this Web Service using the Test Page
Endpoint Name : FabricProvider (Service Description)
You can test the Web Service using a Java client.
Failed to Load a composite for composite identified by default/ReisebuchungService!1.0*soa_6aebb5fb-7830-497b-b853-839518d112f0
Please verify that the composite has been deployed.
Can you help me with this issue? I have no idea where to start debugging or resolving the problem.
Thanks in advance

Heya
others and I face the same issue, reported here:
TP4: Cannot Test this Web Service ...
Oracle is not too responsive on the issue though.... :(
Cheers Christian.

C310 place to set DNS address(es)? Can print wireless but cannot connect to web services.

Wireless connection setup with no problem for printing (static IPs all around with WEP). Opened port on CA firewall but not on router(?) Can print across wireless network but cannot connect to web services. Thinking that I need to enter DNS(s) but cannot find anywhere to enter them.

Hi,
Open your browser and type in the ip adress of your printer. This will bring you to an internal page of the aio. On the networking tab you shouild be able to set your dns.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

Cannot enable ePrint/Web Services, HP LaserJet CP1525nw

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