Cannot enable HP Web Services: "Connection error. Check Internet connection."

Hello,
I have a problem with LaserJet setup using Wi-Fi network from windows 7 and 8. The problem as far as I understand is due to inaccessible HP Web Services.
Details:
1, The printer works good by USB.
2. The printer is correctly configured to use Wi-Fi router with right password.
3. It can be successfully ping'ed from Windows
4. In Web browser I can enter on printer's IP
(Serial Numbers are hidden as you recommend, firmware updated)
4. But when I try to Enable HP Web Services, an error message appears:
which is strange, because the printer is connected to the same router as the computers and other devices with automatic configuration (and internet is available without any proxy when I am typing this message):
Please help to resolve this issue.
Thanks,
Fedor

Thanks for clarifying Fedor,
HP Web Services are not related to the pritner installation over the local network, those are two different features.
However that may indicate a nework issue.
First try running the HP Print & Scan Doctor below on one of your PCs:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...
Does the tool can see your printer throught eh local network?
By clicking the top Network menu and Troubleshoot Firewall, what Firewall software is detected on your system?
Try disabling it and check if that may help.
From teh top Network menu select Show Advanced Information.
What is the IP address of your PC?
I also suggest rebooting the router by unplugging its power for a moment, then reboot the printer and try installing it again.
If the issue persists, what is your router model?
May you see any difference by connecting the printer to your router with an Ethernet cable?
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Hi paz_egap,
Thank you for the thorough response, I appreciate it.
Since you have set a static ip with manual DNS servers and you are still cannot enabled the web services is the firmware up-to-date on the printer. Please follow the steps in Getting the Firmware and Product Updates. Once the firmware is current and the printer still has its manual ip address and manual DNS servers you should be okay to enabled the web services on the printer.
If you are still having an issue after completing the above please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Cannot enable ePrint Web Services - get internet connection error for HP LaserJet 1102W

I have a HP laptop running Windows 7 Professional 64 bit. We just changed over to Comcast internet service from AT&T where my HP LaserJet 1102W was set up for ePrint. After several hours, I was finally able to add the 1102W printer to the Comcast network, access the Embedded Web Server tool and print wirelessly but I cannot set up ePrint. I have deleted the printer but cannot get it to connect to Web Services. I keep on getting: Connection Error. Check Internet Connection but again, I can print wirelessly successfully to the printer but would like to be able to set it back up for ePrint. My Comcast router is an Arris TG862.
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BootP
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   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c57:eb2b:5144:2ea5%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
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   Lease Expires . . . . . . . . . . : Saturday, April 06, 2013 11:09:24 AM
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   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 378317186
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-CE-4E-8C-10-1F-74-11-22-71
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Hi Surf1981,
I understand that you're not able to enable web services on your printer. I would try steps listed below.
1. Open an internet browser type printer's IP address.
2. Should bring you to the printer's status page.
3. Select networking tab at the top.
4. Left hand side select Network Identification.
5. Under DNS address Configuration select Manual DNS Server.
6. For Preferred enter 8.8.8.8
7. For Alternate enter 8.8.4.4
8. Select apply. You might get a warning saying this could interrupt connection that's fine.
9. Turn printer off for about 30 seconds then try again.
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Hi snapry,
Welcome to the HP Support forums. I understand that you are getting an unable to connect message when trying to enable the web services for your Laserjet CP1025nw printer.
Please set a manual IP address and manual DNS servers for the printer. The instructions can be found in the document Printer Does Not Maintain Wireless Connection. There is a Windows section and a Mac section. In the Windows section you will find the instructions in the sub-section titled “Solution three: Assign the printer a static IP address”. For Mac the applicable sub-section is titled “Solution two: Assign the printer a static IP address”. When entering the information for the Manual Preferred DNS server please use 8.8.8.8 and for the Alternate Preferred DNS server please use 8.8.4.4. These are Google’s DNS servers.
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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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Hi,
Please try the following.
1. Open an internet browser type printer's IP address.
2. Should bring you to the printer's status page.
3. Select the networking tab at the top.
4. Left hand side select IPv4 under wireless.
5. Under DNS address Configuration select Manual DNS Server.
6. For Preferred enter 8.8.8.8
7. For Alternate enter 8.8.4.4
8. Select apply. You might get a warning saying this could interrupt connection that's fine.
9. Turn printer off for about 30 seconds then try again.
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

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"Although I work for HP, I'm speaking for myself and not on behalf of HP"--Please mark the post that solves your problem as "Accepted Solution"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

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Hi Alex8lf,
Welcome to the HP Support Forums. I understand that you are unable to enable the Web Services for your Laserjet P1102w printer.
To enable the web services for your printer the printer needs to be up-to-date with the firmware. I have included a document with the steps to check your firmware version and if needed, how to update the firmware. Once the firmware is up-to-date, you can enable the web services and set up the ePrint.
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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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Hi Confused_Techie, Hope you are doing well and having a great day;
I will first try using the Network diagnostic utility.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/n...
Hope this can identify and solve the issue for you.
If not than please include the operating system you are using and the build of the Operating system i.e. Win 7 sp1 64 bits. As well as router you are using. Also please take the time to add as much information that you may consider relevant. This will give you a better chance of getting an answer from not just me but other member of the community as well.
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Cannot enable HP Web Services: "Connection error. Check Internet connection."

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