Cannot enable web services to get printer onto ePrint

Got a new Photosmart 7520 and got it onto our wireless network alright. But I cannot enable on the printer the web services (always jumps to automatic software updates and fails to connect; and hence cannot enable ePrint or web services.
Also typing in the IP Address into my browser gives me only a blank page...
What to do and where? on the printer or Mac (OSX 10.9)?
Thanks for the help
Max

Hi Max4Print,
Thank you for the update.
Yes you should be able to ping the printer. That is the best way to check the communication. I have included wikiHow’s article on How to Ping an IP Address. It has a section on how to do this on a Mac. I’m wondering if you have a guest network and if the printer is connected to that. Typically when you can’t access the embedded web server it would indicate that one of the devices is showing connected when it isn’t.
If the ping fails, I would recommend rerunning the wireless setup wizard from the front panel. The instructions on how to do this can be found on page 48 of your User Guide in the section titled “To connect the product with the Wireless Setup Wizard”. Once you have run the wireless setup wizard chose the option to print the report.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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HP Photosmart Plus B210 connects to network but cannot enable Web Services

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When I try to connect I get "Cannot Connect to Server".
I have had my computer, router and printer settings checked by HP Support desk.
I have changed my IP Settings to manual and set up DNS settings as per the Network Config report.
I can print without connecting with a USB cable and I can see the printer on my internet browser but for some reason this printer cannot download Product Updates or enable Web Services.
In desperation, I have got another router - a BT Home Hub 2.0 (which I had spare) and tried this in case my Netgear DG834G Router was causing the problem but this has not changed / helped my problem. I still cannot enable Web Services.
Do I take up HP's offer of a 3rd printer?

Yeah, it is worth a try. I had my HP rep get me one ASAP...but its still silly on HP's part.
Its like selling you a car and saying, "Oh but if you want to use the radio, you have to buy this remote for it because the keypad on the stereo we provide does not work" .. "Oh and we dont include the special remote with the car"...
That's just not worthy of the brand "HP"

Cannot enable web services

I have a recently bought (22/01) B110 and it has setup easily, and connected to the network easily, but I cannot enable web services, it comes up with 'Server Connection Error' nothing else, I have also tried updating the firmware for the printer but it comes up with an identical message
This question was solved.
View Solution.

Try these steps and check if printer connects to Web Services or not:
1) Turn OFF the wireless radio
2) Perform Restore Network defaults from the printer menu
3) Turn OFF the printer and unplug the power cable from the back. Wait for 5 min
4) Reconnect the power cable and turn ON the printer
5) Run the wireless setup wizard from the printer menu.
6) check if you are able to print and scan
7) "Remove Web Services" from the printer menu and wait for 2 minutes
8) "Enable Web Services" from the menu and wait.
This should print a page automatically.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Cannot enable web services on CM1415fnw MFP

I am unable to Enable web services on my printer either via the printer or the HP web services button when opened via the IP address on a computer.
I have looked at many of the solutions on the HP support and on the forum and nothing works for me. I have upgraded the firmware to the latest version -20120216. I have uninstalled/reinstalled the printer software on the PC disconnected and re-connected the wirelesss connection to the router. switchwed off the printer and the router and left them to discharge any held information and I have checked and set the IP address manually. The printer is connected to the router ( Netgear WNDR330) and appears as a connected device on it. It is visible and avbailable on the network and all computers on the network can see and print with it My phone and tablet all connect to the internet without problem via the router but not the printer.
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Hi lpihome; sorry to learn that you are having this issue;
If you are using win xp or later try this tool GO HERE
Another thing I will try is to disable all security applications including Win Firewall and try again to see if any of them is blocking a process. Make sure that ports 5222, 5223 443 and 80 are open and allowed. Are you using Google public DNS server this server have helped some members to fix several connectivity issues.
Follow this article Go here and let me know if it helps if it does not I will do my best to help you;
RobertoR
Remember...
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Cannot enable web services photosmart7515

On the web services on my printer I get
email connection error
eprint connection error
web services connection error
What can I do?
This question was solved.
View Solution.

Hi Catjoy36,
Thanks for the reply. It looks like we're going to have to complete some more steps. Follow the steps below and once the steps are completed then you can follow the steps above.
1. Go to the front panel of your printer.
2. Select the wireless icon on your printer.
3. Select Settings.
4. Scroll and select restore network defaults.
5. Select Ok to restore defaults.
6. Now select wireless and go through the wireless setup wizard.
Let me know how it goes.

How to Remove & Re-Enable Web Services on LaserJet printers supporting ePrint

If your LaserJet printer has been disconnected from or failed to connect to Web Services, you may need to power cycle your printer to reconnect. If that does not resolve the problem, you can remove web services, wait 30 seconds, then re-enable web services to re-establish your connection to ePrint and Print Apps. Note: this last step will result in a new email address being assigned to your printer.
How do I remove HP Web Services for my LaserJet printer?
Print a configuration page from your product, and locate the IP address.
At your computer, open a Web browser and type the product IP address into the address line and press Enter. The HP Embedded Web Server opens.
Click the HP Web Services tab.
Select the option to disable Web Services.
How do I enable or re-enable HP Web Services for my LaserJet printer?
To use HP ePrint, you must first enable HP Web Services. Re-Enabling Web Services uses the same procedure as enabling the Web Services.
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Click the HP Web Services tab.
Select the option to enable Web Services.
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How do I print the Web Services Information Sheet for my LaserJet printer?
You can only add the printer to your HP ePrintCenter account within 24 hours after printing the information sheet. You can re-print the information sheet at any time from the printer control panel.
Print a configuration page from your product, and locate the IP address.
At your computer, open a Web browser and type the product IP address into the address line. The HP Embedded Web Server opens.
Click the HP Web Services tab.
Click the Print Information Sheet button.
I am an HP employee.

To help improve the organization and information sharing in this forum this post/discussion has been closed and replaced.
Please see this post: <link to new “Enable Disable Web Services on your printer” post.
If after reviewing the post above you still have questions/issues with your web-connected printer, you can either review and comment in existing posts in this forum that report issues like yours, or if necessary start a new post requesting assistance.
Miles
HP Employee

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I am having the same issue. Is anyone able to help with this?

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I keep getting the error message that there is a problem connecting to the Server. Have tried everything in the manuals and message boards. Nothing works. The printer is online and works with a local Mac through a wireless connection.

Hello Grace-in-BC,
Welcome back to the HP Support Forums!
I would like to help out in anyway I can regarding the network issues with the 7525. The results of the network test that state all pass is referring to the connection to the network only, not the ability for the printer to access the Internet.
The typical cause of this Internet connection issue is the DNS. Which DNS info have you used?
I have found the best DNS's to use are the Level3 and Google, from this web site: Free and Public DNS Servers
JERENDS
I work on behalf of HP
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I cant enable web services on the printer

office jet pro 8600 plus
syst window 7

Hello,
The first thing I would do is follow step six in this document to set a static IP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&cc=us&dlc=en&lc=en&product=4023246&tmp...
When it askes for DNS information, enter in Google's DNS. Preferred DNS = 8.8.8.8 Alt DNS = 8.8.4.4
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Hi Theladie and welcome the HP Support Forum. It sounds like the printer is on your local WiFi network but does not have internet connectivity. Here's what you can try to resolve this issue:
Get the printers IP address (this should display under the wireless menu on the front panel) and enter it into a browser on an internet connected computer
This brings you to the printers embedded web server (EWS) page
Click on the Network tab and then on the Networking link at the left hand side of the page
Click on the Network Address (IP) option, toggle the Manual DNS Server button and enter the following settings:
This solutions has worked for other people experiencing the same problem, hope the information helps.
Best
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Officejet 6500a Plus - can't enable Web Services

Any help would be appriated on this - I've tried trawling Google to no avail!
I'm trying to enable Web services on my printer to use apps, ePrint, Airprint, e.t.c. When I press Web Services setup, I accept the terms and conditions and am instantly taken to a product update check. The screen then displays 'No product updates available for this printer' with only an 'OK' button to press, when I do I am taken back to the terms and conditions. I am stuck in a permanent loop! All other services (print, scan) work fine and the printer is definitely connected to the internet.
I have tried:
-Restoring factory defaults
-Turning off printer and router.
-Changing DNS settings for the printer.
Any other suggestions - I'm getting really frustrated now so would appreciate any ideas!!
This question was solved.
View Solution.

Hi dcdingo,
I’ve sent you a private message. I’ve included the link to How To Send A Private Message post as it also explains how to check for them if you are unsure.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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2009-02-05 13:36:17-0600 [-] twistd 2.5.0 (/System/Library/Frameworks/Python.framework/Versions/2.5/Resources/Python.app/ Contents/MacOS/Python 2.5.1) starting up
2009-02-05 13:36:17-0600 [-] reactor class: <class 'twisted.internet.selectreactor.SelectReactor'>
2009-02-05 13:36:17-0600 [-] twisted.web.server.Site starting on 8086
2009-02-05 13:36:17-0600 [-] Starting factory <twisted.web.server.Site instance at 0x2eb19e0>
2009-02-05 13:36:17-0600 [-] twisted.web2.channel.http.HTTPFactory starting on 8087
2009-02-05 13:36:17-0600 [-] Starting factory <twisted.web2.channel.http.HTTPFactory instance at 0x2eb1648>
2009-02-05 13:36:17-0600 [-] set uid/gid 94/94
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2009-02-05 13:36:17-0600 [-] File "/usr/share/wikid/lib/python/apple_utilities/service.py", line 62, in startService
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2009-02-05 13:36:17-0600 [-] File "/usr/share/wikid/lib/python/apple_utilities/SearchManager.py", line 424, in buildAllIndexes
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2009-02-05 13:36:17-0600 [-] File "/usr/share/wikid/lib/python/apple_utilities/SearchManager.py", line 406, in buildSearchIndex
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2009-02-05 13:36:17-0600 [-] File "/usr/share/wikid/lib/python/apple_utilities/GroupSqliteIndex.py", line 551, in buildSearchIndex
2009-02-05 13:36:17-0600 [-] con = sqlite.connect(indexDBPath, isolation_level=None)
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I would like to fix this without reinstalling. If there's a way to restore this specific database file or any part of the wiki, I would prefer to do that. Does anyone have an idea what files I should check/restore?

Re: Enable/Disable Web Services on your printer

I cannot enable my printer to print..... prompt promt

Hi Kimikofumi,
Welcome to the HP Support forums. I see that you are unable to print using your HP printer.
To better assist you, would you please supply some additional information:
What make/model/product number of HP printer do you have? How Do I Find My Model Number or Product Number?
How is the printer connected (USB cable, ethernet, or wireless)?
What operating system are you using on your computer?
Based on the thread title, are you also trying to enable web services?
Are you getting any error messages? If yes, what does the message say and where is it displayed (printer or computer)?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

I get an web service error when trying enable web services. I have latest update and rebooted

i get an web service error when trying enable web services. I have latest update and rebooted

hi there philnj,
could you help the community narrow troubleshooting by providing a little more information? Particularly what model printer are we dealing with?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Can't Enable Web Services on a M276nw printer

Hi,
I am having trouble enabling HP Web Services on M276nw printer. Whenever I hit the "Enable" button it either says "Can't connect" or the loading page stays on for so long (have waited for more than 15mins) that I have to cancel the process manually. The printer is connected to the internet via wireless connection and to a computer, from which it was set up - again wirelessly.
I have looked at the forums here and tried powering off the printer and then the wireless router and them powering everyting on again, tried connecting to different wireless networks, but still can't enable Weservices.
I tried manually setting up a IPv4 connection, but unfortunately when I access the printer throughits IP adress in a browser, I can't see this specific part of the screen (as referred to by several people on the forums) where I can input DNS server details. Obviously my IPv4 Configuration Menu does not have these options.
Does anyone have ideas how I can solve this problem?
Any help is appreciated!
Regards,
Xepo

Hi Shlomi,
Many thanks for getting back to me. I tried your solution, but unfortunately doesn't work for me again.
I set up the DNS like you advised and as shown in the attached screenshot. After trying to enable webservices, it gives it a couple of tries and then show connection error.
Do you have any other suggestions? Anything is appreciated
Regards,
Xepo

Cannot enable web services to get printer onto ePrint

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