Cannot erase authorization. "Unable to erase authorization. Please try after some time." Please help!!

Question

I am having a number of problems with Digital Editions, and I have tried the chat options numerous times but no one seems to be able to help me. I cannot express how disappointed I am with Adobe. I have an ebook that I paid a lot of money for and I need to access it for work, but when I try to download the e-book I get the error message E_ACT_NOT_READY. The forums say I need to deauthorise my account, but when I try to erase authorization I get the message "Unable to erase authorization. Please try after some time." This has been happening for weeks. For 2 weeks I have been trying to solve this problem. Can somebody please help me or give me a phone number to call to reach adobe? I am desperate at this point.

Answer 1

If due to some reason, you are unable to deauthorize ADE, follow the below steps:
Mac:
1. Go-> Go to folder.
Go to folder dialog will appear.
2. Type   ~/Library/Application Support/Adobe/Digital Editions
drag the activation.dat file to the trash.
ADE will be deauthorized now.
Now Authorize ADE again.
ADE will be deauthorized now.
Now Authorize ADE again.
Windows:
Choose Start > Run.
In the Open text box, type regedit and then press Enter. The Registry Editor opens.
In the left pane of the Registry Editor, locate the following registry key:
HKEY_CURRENT_USER\Software\Adobe\Adept
Right-click the Adept key and choose Delete.
In the Confirm Key Delete dialog, click OK.
Your authorization will be deleted.
ADE will be deauthorized now.
Now Authorize ADE again.