Cannot establish connection with Oracle database

Hello
This is the first time I use BOE server with Crystal Report to execute some tests, and one issue is blocking me now, and I am not even sure if this is the right Forum where I should post it.
I installed BOE server XI 3.1 SP4 on Linux machine (new installation), and then I uploaded some existing Crystal Report templates that are working fine on another BOE server. Those CR templates have to establish a connection with a remote Oracle database to get the data, and we pass all credentials for this purpose.
The first time I run my first test I received this error that I could not find anywhere on the web :
ErrorLog 2011  8 10  7:05:52.505 14215 356 (Administrator:82) (../reporthandler.cpp:12462): CReportHandler::buildReportViewerError: CSResultExceFailed to open the connection." FileName:"../reporthandler.cpp" LineNum:12458 ErrorCode:756 ErrorMsg:"Failed to open the connection.
{FBAD55EE-BEAF-11E0-BC1C-005056813A72}.rpt" DetailedErrorMsg:""
I believe that the CR was not able to establish the connection with Oracle, so I install Oracle Client on the same machine (test remote connection ==> pass), I set the ORACLE_HOME variable, and I edit the file <installation_home>/ bobje/java/CRConfig.xml to add the path to ojdbc14.jar, and finnaly restart the tomcat server. However I am still getting the same error message.
Is there any hint that can help me troubleshooting this issue?
Thank you

do the reports use native oracle connectivity or JDBC ?
what version of Oracle client did you install ?
was it 32bit or 64bit client ?
what your LD_LIBRARY_PATH variable set to ?
what does it say in the CMC when you look at CR report's DB properties ?

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