Cannot export a dump file

Dear all experts,
I need your helps please. We have oracle enterprise 9i2 installed and oracle fail safe installed on the server. We run cluster.
All of a sudden, i ran into a problem to create a dump file for backup.
at the command prompt i type in:
c:\exp
c:\username
c:\password
After entered all the correct usename and password, it quickly responded with error messages as below
EXP-00056: ORACLE error 12560 encountered
ORA-12560: TNS:protocol adapter error
EXP-00000: Export terminated unsuccessfully.
Please note that i use the oracle client 9i2 on client machine.
even i logon to the server where Oracle database server installed, but i got the same error message.
Now we are so worry since we cannot backup database using exportint dump file.
We are now at critical moment. Any helps are greatly appreciated.
Thanks a million.

even i logon to the server where Oracle database server installed, but i got the same error message.
For server side:
Did you set ORACLE_SID environment variable ?
Are you sure Windows service OracleService<instance> is running ?
Are you sure database instance is up and running ?
Can you connect with SQL*Plus to database instance from server ?
For client side:
Did you set ORACLE_SID environment variable ?
Are you sure listener is up and running on server ?
What is the output of tnsping on the client ?
Please note also:
While useful, database exports are not a substitute for whole database backups. They cannot provide the same complete recovery advantages of physical-level backups. For example, you cannot apply archived logs to logical backups in order to update lost changes.

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    The Member Feedback forum is for suggestions and feedback for OTN Developer Services. This forum is not monitored by Oracle support or product teams and so Oracle product and technology related questions will not be answered. We recommend that you post this thread to the appropriate Database forum.
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    Try to reboot physical machine. Your problem will be solved.
    Regards,
    A

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