Cannot export to Editable (RTF) export format Crystal Repor 7

When I try to export the Crystal Report to the RTF format is presented the following error message:
"The Report was not exported. The selected export format may be disable on the server"
Someone knows how to solve it?

Hi Jonathan,
Of course, we use Crystal Report 7, the application is based on the web and was developed by ASP, it is on 2 servers, one of them operating normally and the other displays this error, the environments are identical.
Regards,
Marcelo

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