Cannot facetime from ipad icloud account and apple id differ

Frustrated that my phone and ipad were linked, I changed the id associated with my iPad- now it's linked to an icloud address, but I can no longer facetime.
I've reset my pasword SEVERAL times to no avail.
I used to get kick backs/ double texts and both devices would ring for facetime.  want them to be independent of each other.

1) There is support. You have to actually contact them and ask to speak to Account Security.
2) iCloud is as secure as your password. If you share your iCloud/iTunes account with others, or use the same password for iCloud as you do for other online services, then it is more likely to be guessed by hackers. I doubt the Italian Police are experts in internet security so don't believe what they say.
3) Bottom-right of every page on Apple.com is a Contact Us link. Use it.
4) iCloud storage and iTunes / App Store purchases cannot be transferred. Better to secure your existing AppleID and continue using that.

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