Cannot factory reset

Hi,
I was trying to update my Thrive from 3.2.1.31.5.0003 to ICS 4.0.4.01.000072314 today and encountered a problem.
I was using the Service Station to download the update.
The download finished and I clicked the Install button.
The software checked the integrity of the package and at that time some of the opened application encountered "Force Close."
The checking failed, no updates applied, and prompted my to download the software again.
I restarted my tablet and the settings/apps/files in my tablet seemed to have been frozen. My tablet run okay, but any setting changes reverted after a restart. Any files that I have deleted, reappeared again after a restart.
My tablet is encrypted. I tried Privacy -> Factory data reset, and after it booted up, nothing got reset. I have also tried to wipe user data/factory reset by pressing Power button + Volume up button during start up but without any luck.
Any idea?

You were sent an email on 11/11 however we never received an response so I sent it again.
We typically do not offer the imager to out of warranty devices without the customer understanding that we will not be able to support the device and the imager process. If you agree to this and sign the NDA by inserting your name in the agreement in the email, we can offer the imager to you. If the registration group updates your warranty, we will be able to support this.
After we get the reply we can provide a link to the firmware.
The imager should restore the device unless it is a hardware issue.

Similar Messages

Lenovo EZ cannot factory reset (SOLVED)

Tried to factory reset my Lenovo EZ Media & Backup (HMEZ). When I pull it up now it shows the error:
Lenovo EZ Not Ready Your device is in an inconsistent state because the original drives were replaced. You can either put the original drives back or perform a factory reset to erase all existing data and use the new drives. To perform a factory reset you must first clear the administrator password by pressing the reset button on the back of the device.
Doing this (3x) produces the same result, cannot login to manage the device, only shows this error again.
Any other way to factory reset?
Any help is greatly appreciated.
Vince

You were sent an email on 11/11 however we never received an response so I sent it again.
We typically do not offer the imager to out of warranty devices without the customer understanding that we will not be able to support the device and the imager process. If you agree to this and sign the NDA by inserting your name in the agreement in the email, we can offer the imager to you. If the registration group updates your warranty, we will be able to support this.
After we get the reply we can provide a link to the firmware.
The imager should restore the device unless it is a hardware issue.

I need to reset my apple tv due it not working following system update. I cannot reset onscreen, so need to factory reset via iTunes. However, upon plugging into iTunes with the micro usb cable, iTunes is not picking it up. Any ideas pleas??

All that happens is the light on the front of the apple tv flashes rapidly. Itunes is not recognising the apple tv being plugged in, so I cannot attempt the factory reset. Help!

Welcome to the Apple community.
Have you made sure that you have removed all the cables other than the USB cable when connecting with Apple TV to iTunes. Also make sure that you have connected the Apple TV to a powered USB port.

Factory reset ipad from the "cannot activate" screen in iTunes?

I recently had btea ios6 on the ipad and upgraded it to the full version from the dev account, by downloading the ipsw file, and installing onto laptop. All went well.
Anyway, now i'm stuck on the activation screen on the ipad and also in itunes. (sorry cannot activate at this time garbage) even thouth the laptop with itunes is connected to the internet.
I have downloaded the latest version of itunes.
My question is, how do i do a factory reset so that itunes downlaods another version of ios6 and installs it again, when in itunes it just showes the f'ing cannot activate screen with no buttons??
Please help before i sling the thing against a wall.

This is an iPad user to user forum. You are more likely to get an answer if you post in the developer forum @ https://discussions.apple.com/community/developer_forums
 Cheers, Tom

Cannot connect to TC, even after factory reset

I bought a 1TB TC from apple in 08/2008. I don't recall if it was a refurb or not. It worked fine for 4.5 years with more or less no problems. About a month or two ago the Wi-Fi stopped working. I could connect to the SSID, but occasionally could not get an internet connection without cycling the power of the modem and TC. Finally, the cycling trick stopped working, and while I could connect to the TC I couldn't get internet. I switched to the WiFi capabilties that my Comcast modem had (as I didn't have time to address the issue then). I've finally gotten around to trying to fix it and could not find the TC via WiFi. I attempted a hard reset, but holding the reset button (while under power) did not make the yellow light flash, even after 30 seconds. I then performed a factory reset by holding the reset button while plugging in the TC. The light flashed, indicating the factory reset occurred.
After the factory reset I still cannot:
-Find the TC via WiFi
     I attempted using both my previous SSID and searching for the default "Apple Network XXXXXX" signal. No dice.
-Find the TC via Ethernet
     I attempted to connect my MBP directly to the ethernet port (<--->) on the TC but the red light remains on the Ethernet in Network Settings (Status: Cable Unplugged. Either the cable for Ethernet is not plugged in or the device at the other end is not responding). I verified the cable works by connecting the ethernet cable to the cable modem and instantly getting the green "connected" light and an internet connection.
-Find the TC via Airport Utility
     The TC did not appear, even when plugged in directly with the ethernet cable.
I'm not sure if this is a firmware issue or what. The lights turn on the front and in the LEDs above the ethernet jacks in the back during power/start up but is otherwise unresponsive. I cannot attempt a firmware update as I cannot connect to the TC by WiFi/Ethernet, let alone through the Airport utilitiy.
I'm not sure if this is relevant or helpful but the TC is also making a ticking/hissing slightly faster than once a second as if the drive is being accessed.
Can anyone help!?! I have quite a drive to an apple store and I'm sure what they would charge to mail in and fix it would be excessive.
Many karma points await anyone that can help!!! Thanks in advance for your time!

The power supply is dead.
Solid amber could also be a dead hard disk.
Apple will not fix it and do not supply parts for anyone else to fix them.
It is really no longer economic to repair unless you can DIY. And even then if the hard disk is gone then it really is a waste.. just buy a replacement.
See https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repair
I have given several methods.. some rough but very cheap to repair the TC.
Otherwise it is just time to buy a new one.. or IMHO a Gen4 is an excellent buy.. second hand or from your local apple refurbish store.

I am trying to factory reset my iPhone4 and it says I cannot activate it because the activation server is temporarly unavailble. What does this mean?

I am trying to factory reset my iPhone4 and it says I cannot activate it because the activation server is temporarly unavailble. What does this mean?

Troubleshooting activation issues

Cannot update software from version 1.0 after factory reset

Just did a factory reset on my first generation, year old, perfectly working AppleTV. Then wanted to update the software from ver. 1.0 to current. For two day now, when choosing "update software' the response is that newer software is available but the download spins and spins with nothing happening. Seems like the network connection must be good or there wouldn't be knowledge that newer version exist. Eventually a message states that the software is not available now try late. As I said, I have been trying for 2 days. What's up with this?

Self-repaired! It was appear that the quality of reception of the ATV is problem because it cannot hold a connection long enough to download the software. I took an 11n airport express which extends my airport network and plugged the ATV to in by Ethernet. Result. ATV showed up on iTunes. Upgrade to 2.2 downloaded. And since I only stream, the system seems faster and more solid, so far. Amazing.

I just updated to iOS 8 on my iPad 2 and got an error then factory reset! Now I cannot see my Purchased Apps

I just updated to iOS 8 on my iPad 2 and due to a unforeseen error on iTunes I had to do factory reset. I was using my friend's iMac iTunes to download and update, instead of OTA. Now I'm unable to see my previously purchased apps (some even discontinued that I was hanging on to as they still kind of worked)... Even after I logged into App store on my iPad (tried restoring iCloud and iTunes but no luck, somehow there isn't any backup)! I checked my App Store updates/purchases and see nothing. A forum suggested I try buying it anyway and it will say I already have it and not double charge, but I don't want to take that chance as most of these apps are over $4. I have receipts for all my purchases. Please help!

When you do an update via a computer's iTunes the update process will backup the device (a backup doesn't contain the actual apps, just their content/settings), wipe the device, install the update, and then restore the backup - the restore would look to pick up your apps, music, films etc from the iTunes library.
You've tried logging out (tap on your id at the bottom of the Featured tab in the App Store app) and back in and seeing if they then show in the Purchased tab, and you could also check to see if the apps are hidden from Purchased : iTunes Store: Hiding and unhiding purchases.
If an app is no longer in the store then you won't be able to redownload it. You haven't got copies of your apps in your own computer's iTunes library and/or on your backup of your downloads/library ?

Nightmare after 10.2.1.573 update (device 'coma', factory reset, cannot restore via blackberry link) (on Etisalat)

3 days ago, I updated my Q10 as prompted to the newest software (I'm in the UAE and use etisalat)
Following the update, I rebooted the phone and was faced with the dreaded blackberry 'coma' - where it reboots but then hangs at 99% or 100%
Reading some advice, I let it sit for 2 days at 100% to see if it would eventually resolved - it didn't. Battery pulls and resets etc also ineffective
I plugged it into my computer and was able to back it up via the blackberry link software. I then did a factory reset and installed the latest software (10.2.1.573, my OS version is 10.2.1.1925
The phone now boots up fine and syncs with BBerry link - but it will not restore the device. The error message I get is "restore did not complete. There could have been a problem with the device or connection during the restore. Verify that the device is turned on or connected" Rebooting the computer, reinstalling link etc, does not work, neither does only reloading part of the data.
Can anybody help, I am desperate, and currently have no way to restore and of my media or contacts!! (my plan with etisalat does not suppost blackberry protect so I don't have that) Is it true that this is a known problem with blackberry link?
I've heard of people having issues when then they use new leaked updates and then have to downgrade, because BlackBerry Link will not let you restore a backup from an OS that was made on a higher OS version. However this is not the case here - the backup file was made BEFORE the upgrade so will the the same or lower version of OS

I have the same exact problem with my Q5 I went to many phone shops but no luck ,im trying things my self I any thing worked I will let you know and please if you have a solution share it with us . I know how does it feel.
Good luck

I CANNOT CHARGE BATTERY AFTER factory RESET

I USED THE FACTORY RESET. THE IPHON NOW SHOWS JUST THE APPLE LOGO. IF I PRESS THE POWER OFF AND THE HOME BUTTONS FOR A FEW SECONDS THE SCREEN BLANKS OUT AND THEN THE BATTER SHOWS RED. I CONNECT THE CHARGER BUT NO HELP, ALL I GET IS THE AP[PLE LOGO

Oh my dec_a21! I definitely understand you need your pictures back. Did you use Verizon Cloud or any other backup application? If so, you may be able to retrieve them. Let us know so we can provide steps, if you backed it up.
AdaS_VZW
Follow us on Twitter at @VZWSupport

How to restore an X61s (MBR?) to access ThinkVantage Factory Reset

Hello Community,
I read several posts regarding different kind of boot problem scenarios, but nothing fit so far..
I can successful boot into the Windows XP Professional partition; but somehow I messed up all my network drivers during a bluetooth software experiment. Tired of trying different drivers, but, hey, no problem, there is a hidden 6 GB Lenovo partition on the harddrive that is supposed to reset the X61s to factory settings.
However I cannot boot into that partition. A collegue has an X61s as well; when he presses the blue ThinkVantage button on restart he gets to that Recovery / Factory Reset screen. When I press that button I only get a choice of [ESC] Continuing to boot, entering the bios or [F12] choosing a different boot device. I'm assuming that this somehow has to do with me resetting the MBR to a "standard one" with one the many MBR tools out there. (I tried GRUB on there last year for an Ubuntu installation that I removed already by now.)
So I copy the 512 MBR from my collegue, write it to my MBR (MBRWizard); as a result the Windows partition doesnt boot anymore (dead cursor top left). Booting again from my Utilities CD (thank god I have an external USB drive), restoring to that "standard" MBR.
At this point I don't care about the factory recovering anymore and try the Win XP Pro DVD from my desktop; after all I have the product key printed on the bottom of the X61s. Result: Bluescreen; possibly harddrive failure; which I cannot confirm returning to HD scans from the running Xp partition.
So now I am puzzled: How can I reset my X61s to the factory standard or install a new XP on it?
How can I get the original ThinkVantage button rescue screen back? (As suggested in a different forum post, I installed the latest Rescue&Recovery 4.2, but no differences) I found a link to an MBR repair DISK to download from Lenovo. Don't have an external drive; so also no option.
Could anybody please point me in the direction from here? I'm ... lost.... : /
Thanks
waldemar
Moderator Note; please update your profile with your correct country location as per the forum rules. Products, options and services vary from market to market, also within Europe. Knowing your location helps us help you
Message Edited by andyP on 09-08-2008 08:41 PM

Sorry. That was mostly just boiling rage after someone walked into the office in the middle of the day and stole multiple phones. (We develop iOS apps…) We were googling frantically and trying to figure out:
"Okay, so we locked the phones. WTH, they just showed up at Smith Street? Okay, well we offerered a reward. Is someone gonna reset them and sell them? Can they even reset them? Should we erase the phones? Are they already bricked if they're locked? Does erasing the phone protect data? Or does it just unlock it and hand it to the thief on a silver platter?"
So long story short, we erased them. Then became unclear whether that protected the data or whether it really just performed a factory reset and made the phones resellable. At any rate it's pretty clear they're not coming back.
Bottom line: the euphemism of 'lost phone' is frustrating when you can pretty clearly watch your phone getting stolen. Given the number of phones that do get stolen, it's frustrating that it's so difficult to track down what the different options are actually doing and what the ultimate fate of your phone will be.
Question 1: We click 'Lost Mode.' Is there a way for someone to do a factory reset and sell the phone?
Question 2: We clock 'Erase phone.' Is there a way for someone to do a factory reset and sell the phone?
Question 3: We clock 'Lost mode' followed by 'Erase phone.' Is there a way for someone to do a factory reset and sell the phone?
Sorry for my rude or otherwise upleasant tone before. I know they're just phones, but no one was in a good mood yesterday afternoon.

Keyboard (hardware & onscreen) suddenly don't work anymore - only factory reset helps

I have my Passport for about a month now and just experienced the following problem for the second time: all of sudden the keyboard (both hardware and onscreen) don't work anymore. I cannot enter my device password anymore, I can focus the password dialog, but then simply nothing happens when I press keys.
After a restart of the Passport it asks me for my SIM card PIN. Again, I can focus the text field in the dialog, and I can touch numbers of the onscreen keyboard, and the number keys light up, but no input gets to the dialog.
There is simply no way to activate the device anymore. I can do a backup using BlackBerry Link, and I can access the device with BlackBerry Blend - but the device itself is useless. No kind of restart or reset helps. The only solution is to do a factory reset, after that the device works fine again - for some time.
Once this happened while I was on the road, without doing anything with the device. The second time it happened when I was trying to deploy a self written app using the Momentics IDE.
Additional information:
- development mode is on (needed since I want to develop Apps for BB10)
- Snap is installed
- a handful of Android apps from Google Play store are installed
- two BlackBerry World apps are installed (whatsapp and HUB++LED)
Did anyone experienced similar issues or has an idea what might cause this problem?
Thanks!

Quote from: Svenomous on 25-September-06, 23:08:26
Have you tried using a usb keyboard/mouse?
I don't use any usb, only use PS2. Maybe it is possible to use some sort of a PS2 to usb converter, but I would rather like the PS2 to work.

I recently purchased an iMac from a friend who factory reset it, and now I can't reinstall Mountain Lion?

     As the title says, I can't reinstall Mountain Lion. When I turn on the iMac, it send me straight to OX X Utilities. When I click on Reinstall Mountain Lion, it asks for my ID, but then states I did not purchase Mountain Lion. How do I fix this issue? I've tried asking Apple Support, but to no avail. I don't think the guy I spoke with understood what was going on.
I cannot get around OS X Utilities. There are only four options for me.
Reinstall Mountain Lion
Back Up (tried, nothing comes up)
Get Help Online (which is what I'm doing here)
Erase or Restore Utilities (I've checked this, it says my disks are not malfunctioning)
     My friend suggested signing into his ID to reinstall but when we did, it also said this ID has not purchased Mountain Lion. We logged into Apple Support went to registed devices and there was nothing there. I think he may have used another ID which is he searching for the info for. If we get the right ID, then maybe it will let us sign in on his name and reinstall Mountain Lion. But if he can't, or Apple won't take his ID, then I'm at a loss for options.
     So now I'm here, hoping someone else who bought a used iMac from a friend who factory reset it and needs info on how to reinstall Mountain Lion can help me. I don't know what else to do. If I can't get this thing sorted out, I'll have to drive to the apple store. The closest one is 60 miles away, so I'm not looking forward to that. Is that my only option now? What can I do?
tl;dr I bought a used iMac from a friend who factory reset it, and now I don't know how to reinstall Mountain Lion. What are my options?

If the system didn't ship with Mountain Lion originally and you didn't purchase Mountain Lion yourself, then you will need to purchase. A purchase by the system's original owner cannot be transferred to you.
Unless you have another system on which you have purchased Mountain Lion, you will need to first install Mac OS X 10.6.8 on the iMac, for which you'll need either the original installation disks, if the iMac came with 10.6, or a retail copy of 10.6. Install 10.6 and upgrade to at least 10.6.6, and then you can buy Mountain Lion from the Mac App Store, presuming of course that the imac can support Mountain Lion. See:
http://www.apple.com/osx/how-to-upgrade/
Regards.

Apple Ipad has been factory reset and removed from manage devices but the new user can't register it under a new ID

iPad generation 2 has been factory reset, removed from managed devices, apple support, and the device still continues to say it's locked by my ID and cannot be unlocked and registered to a new ID.
HELP!

Even if you are sure you have done all of this, do it again slowly and in the order given:
Prepare your device to sell or give away
If there is still a problem, post back with the exact complete wording of the error message
received.

I worked for a company that closed down and inherited an ipad 2 linked to Vodafone uk as the carrier but no account details. So I factory reset, downloaded the ios7and added EE sim and Ipad does not work. what can I do? Voda/EE/Apple say NO SOLUTION?

I inherited an Ipad 2 from a company that I had worked for in the UK but had closed down.
It was an IPAD2 locked to the Vodafone UK network by a Vodafone SIM Card.
No account details were or are available for the original account.
So I removed the Vodafone SIM Card and then factory reset wirelessly using my wireless at home.
I updated the system to IOS 7.0.2.
I was then sold under a contract from EE another UK carrier a SIM card for the Ipad and when inserted the Ipad says Sim not applicable.
I checked with Vodafone and EE shop and they said they cant unlock it, I checked with Apple who said the same!
So I have an IPad I can use wirelessly at home, a sim card from EE which is an u
locked Vodafone carrier mode and all 3 multinational companies say they cannot unlock it from Vodafone to enable me to use the EE sim.
What can I do to sort this mess out? Please help!
Thank You

Steve, have you tried just going through the unlock form here?
http://www.vodafone.co.uk/vodafone-uk/forms/unlock-code-request/
That's what the moderator in several older threads in Vodaphone's forum said was all that is necessary. Carriers often won't unlock for anyone but the original account holder, so if you don't have the details of the company's account, that might be the barrier in which case there will not be any way to get the iPad officially unlocked.
Good luck.

Cannot factory reset

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