Cannot fax from screen on 6310.

Printer and fax were working fine but could not fax from screen. In trying to upload a new driver I messed everything up. Now in order to update I need to find driver that works. Apparently the 6310 has been discontinued with no updates available. Win XP. IE8. All help appreciated.

to be honest i have no idea then.
But in your logs i see:
18 16:47:55.138: //1866/5BE70897804F/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x466E185C, Tag=0x0, Call Id=1866,
Call Entry(Disconnect Cause=47, Voice Class Cause Code=0, Retry Count=0)
and Cisconnect cause 47 means: Resource Unavailable, Unspecified. This cause is used to report a resource unavailable event only when no other cause will apply.
Maybe you'd better to investigate your faxserver....

Similar Messages

I cannot fax from my Officejet 8600 Plus.

It has faxed until now. However, when I look at all of the Fax items in the 8600 display, they read: "This feature has been disabled. For more information contact the administrator." I have also seen references to the Setup.
FYI. I cannot use the Test Fax feature or any other way of determining the source of the problem or the cure, because whenever I try I get the same message, above.
How can I enable the Fax part of the 8600?

hi,
"This feature has been disabled. For more information contact the administrator." is due to your Fax function has been disabled, please following below steps to enable fax for your printer.
Precondition: Make sure your PC and printer are powered on and connected to network.
1. Follow these steps to open the printer's EWS:
     Open an Internet browser.     Enter the URL of the printer in the address box, and then press Enter.
2. Enable Fax from EWS
     go to Settings -> Administrator Settings page
     Enable the option "Fax" and Apply.
I work on behalf of HP. I am speaking for myself and not for HP.
Mango

Cannot fax from my iMac to my Officejet Pro 8500A Plus A910g

I have researched HP help and followed the directions on how to add the fax to my available printers, but when I try to fax a document, the printer prints 3 pages with one line ofcode on each but does not fax the document. If I use the fax feature on the 8500A, it works as designed. I can scan from the 8500A to the iMac and print from the iMan to the 8500A. I would like to be able to fax documents from the iMac without printing them and then faxing.

Hi A-BPlumber,
I would like to help you be able to send a fax from your mac without having to print it. Please ensure you are choosing the Fax driver next to the printer selection in the 'print' dialog box.
Please take a look at the following document to ensure you have all of the appropriate settings correct; Sending Faxes Using the Fax Utility - Mac OS X
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Cannot fax from my 8600 printer. I have wireless connectivity -- no active telephone line.

I am using Windows XP, and an HP OfficePro 8600 All-in-One. I cannot send or receive faxes. I ran the fax test and according to that, I have to have an active wall jack. I have wireless connectivity for computer and TV. Is there a way to make the fax work? Will appreciate any help. Thanks.

Hi,
This is vignesh B.
Welcome to HP Consumer Support Forum. I am happy to assist you!
Please use this link to get more troubleshooting steps :
I see here that you are not able to send / receive fax.
We need to have the active phone jack connected to the printer from the wall outlet.
Only then, printer will start sending / receiving faxes.
Please make sure you connect the two conductor faxing cable that comes along with the printer.
If you have the printer software installed on the computer.
Please open that printer software where you will get an option to run the fax setup wizard.
please try to send fax once you are done with the fax setup wizard.
Please contact 1-800-474-6836 for any assistance. We work 24*7.
Thank you for choosing HP. Have a wonderful day ahead.
I am an HP Employee.

Cannot Fax from Satellites to Lexmark 1270

I have a Toshiba Satellite A135-S2306 connected to a Lexmark X1270 that I want to use to send faxes. The laptop has Toshiba Software Modem for the modem driver. When I try to configure a fax driver in the Lexmark All-In-One Center (1200 Series) software, the only options it gives me are "Lexmark All-In-One Center (1200 Series)" and "Microsoft XPS Document Writer".
Can someone help me?

The Lexmark X1270 does not include fax functionality, according to the product specs:
http://www.lexmark.com/lexmark/product/home/542/0,6970,204816596_653399443_703929886_en,00.html?tabI...
A205-S7442
C2D 1.5
4GB Kingston Value RAM
120GB Fujitsu HDD
Windows 7 beta

Faxing from MS Word using OS 10.7.5

I just updated to MacOS 10.7.5 and I can no longer fax from within a Word document. Printing works fine. I have an Officejet Pro 8600 Plus. I updated all of the software to the latest available on the HP site. I print and fax wirelessly from a white Macbook.
When I go to File --> Print and change it to the fax function, I get an error message that says "Software is available from Apple Would you like to install it?" When I click ok, it pauses for a bit and then says "finding software." It then comes back saying "No other information is available about the problem." Then it stops.
What do I need to do in order to be able to fax from within my Word document? In OS 10.6.8 it worked just fine (then I had to mess it up by upgradng the software). I am sure there is a way to fix this and hopefully someone out there knows what it is.
Thanks so much.

Hi mrcnidaria,
Welcome to the HP Forums!
I understand that you cannot fax from within a Word document on your Mac OS X 10.7.5 with your HP Officejet Pro 8600, ever since upgrading from Mac OS X 10.6.5. I am happy to help you with this issue!
Please try the following solutions:
Reset the printing system. Mac OS X: How to reset the printing system.
Verify and repair disk permissions. Disk Utility 12.x: Repair disk permissions.
Uninstall the software. Uninstalling the Printer Software.
Re-install the software. HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8.
Hope this helps you resolve your issue, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

I can't fax from my Photosmart 7510.

Please e-mail me at {Personal Information Removed} my old e-mail no longer works.
I am set up with eFax and ePrint, but I cannot fax from my Photosmart 7510. What do I do?

Hello again thelids,
Please for your privacy, do not post any iformation that can identify you, such as email addresses, or phone numbers. Now if you will go here and follow the steps under "Send a fax" it will tell you how to send a fax via eFax. Honestly it is pretty much the same as sending a fax the traditonal way. Just touch eFax, dial the number, put want you want to fax on the glass, or through the feeder no top, and start the fax. If you need anymore help, let me know.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Cannot resume, when Screen Saver is active, using TrackPoint or TouchPad

I cannot resume from Screen Saver, neither using TrackPoint, TouchPad, any UltraNav Buttons as well as an external BT mouse.
The one and only way is using the Ctrl+Alt+Del, to resume.
How can I solve that issue?
Regards,
Harel
Solved!
Go to Solution.

Hello,
may be it´s a problem with BOINC, if the problem won´t occur with windows screen saver.
May be there is an option in BOINC preferences or somewhat, that can switched on, to end
sreensaver, when using your mouse and perhaps other users of BOINC have got this problem too.
Follow @LenovoForums on Twitter! Try the forum search, before first posting: Forum Search Option
Please insert your type, model (not S/N) number and used OS in your posts.
I´m a volunteer here using New X1 Carbon, ThinkPad Yoga, Yoga 11s, Yoga 13, T430s,T510, X220t, IdeaCentre B540.
TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.
English Community Deutsche Community Comunidad en Español

8600 FAX address book - Faxing from MS Word 2010

HP Officejet Pro 8600 Premium e-All-in-One - N911n FAX
When I FAX directly from Word 2010 / Win7Pro 64 desktop to the 8600, an address book of sort pops up. I have several numbers in it now. It’s there the next time I FAX.
It is NOT speedial – that is empty except the factory inserted faxback number.
I cannot find the software access to this address book. I think back in the G85 days, one would just bring up the main printer software, click on FAX, and there was an entry for the address book. I could be wrong – I didn’t use it much. Didn't the software actually give you direct access to the speeddial? BTW - what a pain - how many steps to get to speeddial on the 8600? about 312?
Anyway – what is this address book, and how do I get software access to add/edit etc. Or, do I have to pretend to want to send a FAX to get to it everytime?
All software and drivers current to last week.
[man, ain't this printer the greatest - i made the mistake of buying my first and last Lxxxxxk a few years ago - this 8600 printer worth every penny - those that make a BIG fuss about their ink economy - NOT. the 8600 ready to go no matter how long it's been sitting. That was the only non-HP printer i have bought in my 40+ years of using printers - thanks, HP.]
(it said i had invalid HTML - and it changed the message - I can't see it)

Hi mrcnidaria,
Welcome to the HP Forums!
I understand that you cannot fax from within a Word document on your Mac OS X 10.7.5 with your HP Officejet Pro 8600, ever since upgrading from Mac OS X 10.6.5. I am happy to help you with this issue!
Please try the following solutions:
Reset the printing system. Mac OS X: How to reset the printing system.
Verify and repair disk permissions. Disk Utility 12.x: Repair disk permissions.
Uninstall the software. Uninstalling the Printer Software.
Re-install the software. HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8.
Hope this helps you resolve your issue, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP 6310 AIO Printer locks up and needs to be power-cycled when faxing from my PC.

I have an HP 6310 AIO Printer; Whenever I try to fax a document from my PC, the printer locks up (All lights flashing) and needs to be power-cycled. I can fax from the printer glass directly but unable to from my PC. Also the software communicates properly whenever I am scanning from the glass or feed tray. What would make it locks up and all light flashing? it seems as if whenever I generate the fax or scan from the PC end it locks up the printer.

Completely reload the full feature software and drivers for the printer.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Cannot send fax from my mac after upgrading to yosemite

I used to be able to send a fax from my Macbook Pro by using Preview and then printing the PDF to the fax capability on my Laserjet colorMFP M475dn.
After installing OS X Yosemite:
a dialog told me that "Some of the software for the printer is missing."
When I clicked the button to install, it then said "You need to install software to use this printer... If the software isn't available in Software Update, contact the manufacturer of your printer"
Then I downloaded .dmg files for both the laserjet and officejet (I also have a photosmart I use for scanning)
I deleted the printers and tried to re-add them
When I re-add the laserjet, fax does not show up on the Printer list.
How do I get the fax driver to install on OS X Yosemite?
This question was solved.
View Solution.

My apologies for keeping you informed about reset printing system.
i have attached the screen which tells where the Use option is.
also on the screen where it displays the list of printers wait for few seconds and see if it detects the Fax. It took approx 20sec for me.
Although I am an HP employee, I am speaking for myself and not for HP.
Say thanks by clicking the "Kudos! Star" which is on the left
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue

HT204266 App store icon dissappeared from screen on ipad2, also cannot download or manage my apps in itunes when connected to my desktop

App store icon dissappeared from screen on ipad2, also cannot download or manage my apps in itunes when connected to my desktop. Need help!!

For the App Store icon check Settings>General>Restrictions. You may have restricted the installing of apps and the icon will disappear.
If that's not it, swipe from screen to screen as you may have moved the icon.
You can also reset the home screen layout and the icon will reappear - but the home screen will return to the way that it looked when you first activated your iPad.
Settings>General>Reset>Reset Home Screen Layout.
More information is needed about the apps not syncing or downloading. Are you signed into the same ID on the iPad as your are using in iTunes on your computer and are you talking about iTunes on the computer being the problem?

Cannot receive fax from one telephone number

I cannot receive faxes from one specific party, connects and then says it fails to receive.

Hi,
Please check the sender to see is it a silence number ? or using any filter ?
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

My Mac can't get passed gray screen, and I cannot boot from cd. Help!

My Mac can't get passed gray screen, and I cannot boot from cd. Help!

Grey Screen
https://support.apple.com/kb/TS2570
https://discussions.apple.com/message/16276201#16276201

Cannot receive Fax from PSTN on RightFax

here is our call flow, PSTN-> GW H323 -> RightFAX -> Exchange -> outlook
- We can send fax from outlook client to an external fax without any problem.
- We can send fax from rightFax to outlook.
- We can't receive fax from external fax, when we call the fax number associate with an outlook client, we hear a busy tone.
- I think that's a problem between H323 GW and RightFAX.
- When I configure the rightFax like a gateway H323(add route Pattern), and I call a
number associate with a user on rightFax, I can hear the Fax tone.
Can you tell Me how can I solve this Issue.
My T38 Config for H323 gateway
voice service voip
allow-connections h323 to h323
supplementary-service h450.12
fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback none
dial-peer voice 30 voip
destination-pattern 2130
session target ipv4:172.17.231.86 !@ IP of RightFax
dtmf-relay h245-alphanumeric
You'll fid enclosed the brouktrout configuration.
Need help.
Best regards
NIzar

to be honest i have no idea then.
But in your logs i see:
18 16:47:55.138: //1866/5BE70897804F/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x466E185C, Tag=0x0, Call Id=1866,
Call Entry(Disconnect Cause=47, Voice Class Cause Code=0, Retry Count=0)
and Cisconnect cause 47 means: Resource Unavailable, Unspecified. This cause is used to report a resource unavailable event only when no other cause will apply.
Maybe you'd better to investigate your faxserver....

Cannot fax from screen on 6310.

Similar Messages

Maybe you are looking for