Cannot find purchased TV shows on iTunes

I purchased TV shows but cannot find them anywhere on my iTunes list. And cannot play them or buy them again, because they are marked as purchased. Where are they? I can see other TV shows I've purchased ..

I am having the same issue. Have been looking for reasons why and how to fix. For me, they show up on my purchased TV shows list but are grayed out....???? I don't understand. I am ready to go back to my 1st gen iPad.

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I bought an album in the I Store and it shows there as a Purchased item. However, I cannot find the album in my iTunes and do not know how to redownload it. What should I do?

I bought an album in the I Store and it shows there as a Purchased item. However, I cannot find the album in my iTunes and do not know how to redownload it. What should I do?

If you are in a country where music can be redownloaded then it should show in the Purchased link under Quick Links on the right-hand side of the iTunes store homepage - that it where you can redownload items (as long as they remain in the store).

I cannot find my playlists in my iTunes account to move my purchased songs into. Where do I find these playlists?

I cannot find my playlists in my iTunes account to move my purchased songs into. Where do I find these playlists?

Not sure what you mean.
Your playlists are only where you put them.

Cannot play purchased tv shows

I have been unable to play purchased TV shows on iTunes. iTunes software is the most current, and the TV show was puchased from iTunes. The software will present the first screen to view the show, but will not automatically start. If I press the start button, then it will immediatley go back to the pasued state. I can open and play all episodes directly with quicktime, so it does not appear that the file is corrupted in any way. It also seems that if I play a movie that did not come from iTunes, and then play the TV show once the movie has run for a few seconds, then I have 1 shot at getting the TV show to play.This is happening on iTunes version 10.5.3 (3) and on the previous version as well.
Thank you.

After being more though and reading a few other posts, I have identified the problem. The downloaded shows are HD, and I was trying to play them on my 30" Cinema Display. And it seems that is not possibe. That is annoying. I hope apple finds a way to get my apple cinema display to talk to my apple computer.
Problem solved. Now I am greatly annoyed.

Cannot locate purchased tv shows

I cannot locate purchased tv shows on my pc. They appear in the 'my purchased' folder in the itunes store, but I cannot play them. I have searched my hard drive thoroughly. When I go to re-download them, it just tells me that they have already been purchased. It says the same thing on my iphone. I deleted them from my itunes, hoping I would get the option to re-download. How do I access these shows that I've already paid for?

Whether you can redownload them depends upon what country that you are in (and whether you've changed countries since buying them and if they are still in your country's store). If you can redownload them then they should show in the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your computer's iTunes, and the Purchased tab in the iTunes store app on your phone. If they don't show there then check to see if you've hidden them : iTunes Store: Hiding and unhiding purchases - Apple Support.
If you can't redownload them then copy them back from your backup of your downloads/library and add them to your iTunes library via File > Add To Library

I purchased tv shows from iTunes and keep getting a download error tap to retry.

I purchased tv shows from iTunes and keep getting a download error tap to retry. Why don't the shows download? What can I do?

Hello there Julfos,
I recommend this part of the article named iTunes: How to resume interrupted iTunes Store downloads found here http://support.apple.com/kb/ht1725.
If you cannot complete the download on your device, you can finish the download in iTunes on your computer and then sync it to your device. For instructions, see the following articles:
iTunes Store: Where can I download and sync my purchases?
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
Additional Information
If your purchase does not resume downloading after following the steps in this article, you can also try the following steps to troubleshoot the download issue.
Restart your computer or device.
Check for updates for your Mac or PC and install any software updates. Also, check for and install updates for any security software you may have (anti-virus, anti-malware, firewall, and so on).
If using Wi-Fi for Internet access, try using a different Wi-Fi network when downloading. If you are connecting to a home network, try restarting your Wi-Fi router. Also, check for and install any firmware updates for your Wi-Fi router. (Refer the manufacturer's website for your router to get information on updating its firmware).
If that does not resolve the issue then I recommend quitting all the apps running with this article, and trying again.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Perhaps even forgetting your home network and rejoining it.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap > and Forget this Network. Try to connect to your desired Wi-Fi network again.
Or resetting your network settings.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.
From: iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
All the very best,
Sterling

I cannot find my music bought on iTunes after update iOs 5; help me please. Thank's luce

I cannot find my music bought in iTunes before update iOs 5; con you help me please? Thank's luciana

It will only be where you put it.
If for some reason you failed to transfer it to your computer from your iphone before updating, then it is gone, unless you live in one of the countries that allows redownloads:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

How can I add .m4r files (thatI have shortened to 30 seconds or less) to iTunes 11.0.1? I cannot find a ringtones folder in Itunes ans it won't let me drag the files to the sidebar...

How can I add .m4r files (that I have shortened to 30 seconds or less) to iTunes 11.0.1? I cannot find a ringtones folder in Itunes and it won't let me drag the files to the sidebar...thanks!

How can I add .m4r files (that I have shortened to 30 seconds or less) to iTunes 11.0.1? I cannot find a ringtones folder in Itunes and it won't let me drag the files to the sidebar...thanks!

The Control A key is not working. I cannot multi-select my songs. I'm not sure if it is the problem with iTunes 10.6.1.7 or my PC settings encounter issues. Also, i cannot find Album Artwork online using iTunes and i cannot select any view form but List.

The Control A key is not working. I cannot multi-select my songs. I'm not sure if it is the problem with iTunes 10.6.1.7 or my PC settings encounter issues. Also, i cannot find Album Artwork online using iTunes and i cannot select any view form but List.

The Control A key is not working. I cannot multi-select my songs. I'm not sure if it is the problem with iTunes 10.6.1.7 or my PC settings encounter issues. Also, i cannot find Album Artwork online using iTunes and i cannot select any view form but List.

HT1296 i CANNOT FIND SYN CONTACT IN MY iTUNE. pLS ADVISE

I cannot find syn contact in my Itune.
I only have the header Music, Movies,App store, books etc.

No, you can't. iTunes is not a contact manager. What are you syncing your contacts with?

TS1363 I CANNOT FIND MY IPHONE ON MY ITUNES ON MY COMPUTER?

i cannot find my iphone on my itunes on my computer. When i run the connectivity diagnostic it does not find my iphone. What do i do?

Hello Chev70nova,
It sounds like your iPhone is not being seen in iTunes anymore. I recommend the troubleshooting steps from the article named:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Here is an overview of the troubleshooting to be done:
1. Update iTunes
2. Check the USB cable
3. Verify that Apple Mobile Device Support is installed
4. Restart the Apple Mobile Device Service
5. Verify that the Apple Mobile Device USB Driver is installed
6. Check for third-party software conflicts
If the issue persists, try uninstalling iTunes and its associated apps with either of these two articles depending on your operating system version:
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/ht1925
Or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
Thank you for using Apple Support Communities.
Regards,
Sterling

Cannot find the Radio tab in Itunes ver 11.1.5

Cannot find the Radio tab in Itunes ver 11.1.5. I can find the internet tab for streaming radio. But according to the help there should also be a Radio tab.

The 'Radio' tab is for 'iTunes Radio', a new Apple service which is not yet available in many areas.

Cannot find purchase in Itune store anymore !!!

I purchased navigation sw for Iphone , Ndrive and wanted to update to their latest version v10 but cannot find Ndrive anymore in the app store at all , please provide update , what when why how etc etc. tnx

We're not the iTunes Store support team here. Everyone who participates here is just a user like yourself. And I've not seen any official explanation, from Apple nor from the company that makes NDrive, as to why it was removed. People who have written to the App Store to ask have received no explanation.
Sorry, then, but there is apparently no answer that either company will disclose publicly.

HT203167 i cannot find any trace in my itunes account of numerous audiobooks that i have bought in the last year. how can i recover these. they are in my purchase history but not in my collection.

i cannot find any trace in my collection of audiobooks that i have purchased over numerous months. they appear in my purchase history but are nowhere to be found in my itunes . how should i recover these ?

If you can't find the files in the iTunes folder on your hard drive, then you'll need to restore them from your backups. Audiobooks have not at this time been licensed for re-downloading from the iTunes Store.
Regards.

Itunes 11 cannot play purchased TV shows or Movies

I recently upgraded my PC to itunes 11. Since the upgrade, I have been unable to play any purchased TV shows or Movies in itunes. I use Home Share, and the videos will play on my iPad and iPhone, but will not play on my PC. The video screen opens to a black screen, and the times shows it is playing, but the screen stays black, with no audio.
What I have tried:
1. Rebooted several times, and restarted iTunes
2. Ensured there were no updates pending
3. In Quicktime, set video to Safe (GUI) -No change
4. In iTunes, deauthorized and reauthorized my account.
Really a pain, and now I am holding off on upgrading other devices until I can make sure that this is resolved. This is exactly why Apple needs to remove restrictions on their files, as all of my other Movies and TV shows that were no purchased from Apply play fine.

I have resolved this issue. Here is the link to the solution: http://support.apple.com/kb/TS1277
I did not feel comfortable deleting the files, so I renamed the SC Info folder to oldSC Info, and then rebooted. Once I went back into iTunes and played a TV Show, it asked me to autorize again, and then everything worked great.

Cannot find purchased TV shows on iTunes

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