Cannot find "tax profile" option in OM customer setup page

When we are setting up a new customer thru Order Management, the "tax profile" button is not available, however it is available in when setting up a customer in AR. We are in 12.1.3 version now.
But in 11i version, we were able to setup customers in both OM and AR without any issues and all selections were the same. So, could any expert clarify me about this issue?
Thanks in advance.
Surya.

user8850793 wrote:
When we are setting up a new customer thru Order Management, the "tax profile" button is not available, however it is available in when setting up a customer in AR. We are in 12.1.3 version now.
But in 11i version, we were able to setup customers in both OM and AR without any issues and all selections were the same. So, could any expert clarify me about this issue?
Thanks in advance.
Surya.Please see if (Customer Form, Site Issue: Tax Profile Button is Missing in the Site Details Page When Viewed Via a Custom Responsibility [ID 864403.1]) helps.
Thanks,
Hussein

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Hi Friends,
I am facing some issue with the Tax profile Button on the Customer Sites level.
If am into receivables, Vision Operations Responsibiltiy, i am able to see the Tax Profile button and enter the Tax registration numbers and other stuffs. But, when i move to Receivables, Vision Czech responsbility, I am unable to see the Tax Profile button at all.
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How the button is dependent on OU? What is the thing, i need to check for this?
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user8850793 wrote:
When we are setting up a new customer thru Order Management, the "tax profile" button is not available, however it is available in when setting up a customer in AR. We are in 12.1.3 version now.
But in 11i version, we were able to setup customers in both OM and AR without any issues and all selections were the same. So, could any expert clarify me about this issue?
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2014.07.20 23:44:48 INFO:State :START
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2014.07.20 23:44:48 INFO:DHCP gateway192.168.30.1
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2014-07-20 23:42:35,251 INFO [AbandonedTransactionReaper][] com.cisco.epm.db.AbandonedTransactionReaper -:::::- In AbandonedTransactionReaper : MaxActive : 20
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2014-07-20 23:42:39,394 INFO [AbandonedTransactionReaper][] com.cisco.epm.db.AbandonedTransactionReaper -::::PDPInitialization:- In AbandonedTransactionReaper
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2014-07-20 23:42:56,805 INFO [PDP-Heartbeats-0][] com.cisco.cpm.clustering.MnTClient -::::pdpha:- Removing session 0516a8c00000196f2a95cc53
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2014-07-20 23:43:35,441 INFO [portal-http-844314][] cisco.epm.license.flexlm.FlexlmFileHandler -:::::- Is License Valid for seId [1] = true
2014-07-20 23:43:35,441 INFO [portal-http-844314][] com.cisco.epm.license.LicensingManager -:::::- License is valid [true] for SeriveType [1]
2014-07-20 23:43:35,750 WARN [portal-http-844315][] cisco.cpm.guestportal.utils.GuestPortalUtils -::0516a8c000001932f37acc53::guest:- --- GuestPortalUtils: Una
ble to determine language. Defaulting to English
2014-07-20 23:43:35,768 WARN [portal-http-844315][] cisco.cpm.guestportal.utils.GuestPortalUtils -::0516a8c000001932f37acc53::guest:- --- GuestPortalUtils: Una
ble to determine language. Defaulting to English
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2014-07-20 23:43:35,769 INFO [portal-http-844315][] cisco.cpm.guestportal.utils.GuestPortalUtils -::0516a8c000001932f37acc53::guest:- Created guest theme page
def
2014-07-20 23:44:18,090 WARN [portal-http-844315][] cisco.cpm.guestportal.actions.SelfProvisioningAction -:test:0516a8c000001932f37acc53::guest:- ***BYOD Regi
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macAddress: 5C:0A:5B:FC:37:0F
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authStoreName: Internal Users
authStoreGuid: 78954c30-e0f0-11e3-af67-005056bf4689
2014-07-20 23:44:18,113 INFO [portal-http-844315][] com.cisco.epm.jms.AQMessgeHandler -:test:0516a8c000001932f37acc53::guest:- Publishing message for event [T
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2014-07-20 23:44:18,167 WARN [portal-http-844315][] cisco.cpm.guestportal.utils.GuestPortalUtils -:test:0516a8c000001932f37acc53::guest:- --- GuestPortalUtils
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2014-07-20 23:44:18,169 INFO [portal-http-844315][] cisco.cpm.guestportal.utils.CoAExecutorService -:test:0516a8c000001932f37acc53::guest:- Issue CoA reauth i
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2014-07-20 23:44:18,171 WARN [portal-http-844315][] cisco.cpm.guestportal.utils.GuestPortalUtils -:test:0516a8c000001932f37acc53::guest:- --- GuestPortalUtils
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2014-07-20 23:44:50,768 INFO [ContainerBackgroundProcessor[StandardEngine[Catalina]]][] cpm.admin.infra.action.SessionCounterListener -:::::- sessionDestroyed
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Cannot find "tax profile" option in OM customer setup page

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