Cannot finish the installation of Purchased Photoshop Elements 12, getting error message

After downloading a payed-for Photoshop Elements 12 , I have been trying to installl it, everything seems to work until near the end, when I get an error message and the process is rolling back.  I have read and followed an advice on Adobe.com to delete a couple of named archives and try again.  To no avail.  Please HELP!

check your installation logs for the problem, Troubleshoot with install logs | CS5, CS5.5, CS6, CC

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