Cannot forward email from iPhone 4

My wife cannot forward email.
I looked at my iPhone 4s and it has a bar at bottom. Hers doesn't.
She hates upgrades and I suffer for it. But I am in the trenches and I am still a believer in the product. Can I sit down now?
Oh yeah, the question: Why doesn't her iPhone 4 have a bar at bottom of her screen for the "garbage" and the "forwarding arrow" and whatever else is supposed to be there. The whole bar is gone. I will do a hard reset and hopefully that fixes it. I'm starting to get weary... send food and water until we can get the iPHone 5. I also set up a donation website for the expense, since we aren't eligible until end of next June for her only...

thank you!!! My wife says thank you!
I thought I was a power user and now I bow down!
lol
Thanks - My faith in the almighty Apple has been reignited.

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