Cannot generate a Key. Manage Account menu doesn't show up even after following Help articles. Correct username, e-mail and password. I already have a Firefox Sync Account but cannot Add a Device. No way to Sync due to no Key.

I cannot generate a Key to Sync between two computers. Manage Account menu doesn't show under Options > Sync > Firefox Sync Setup > I already have a Firefox Sync Account > I don't have the Device with me. No Sync Key no matter how hard I tried.

Yes I did. '''''I solved this issue last night.''''' First I had to Clear My Sync Data, then Yes I Already Have a Sync Account [enter User, Password] and only then the Key appeared in its proper field. Went to the 2nd computer and wrote down the Key after I Already Have a Sync Account. The bottleneck was to enter into Mozilla server after resetting pass and user, and then, clear data.

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HT5569 cannot connect to wi-fi network with my 2nd gen itouch even after following most troubleshooting solutions; have 3 other devices that connect with no problem (using wndr3700v3 dual router)

cannot connect to home wi-fi connection with my 2nd gen itouch even after following most troubleshooting solutions. i have 2 5-gen itouch ipods and a kindle fire hd 8.9 that can connecto to my wi-fi network and even download from my e-mail accounts with no problem. it had no problem connecting with my old a/b/g netgear router nor the first time i installed my new netgear wndr3700v3 router. since then, no connection. don't know what happened.
help

Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Could it be this:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
One user reported that placing the iPod in the freezer fixed the problem. A trick that works frequently with iPhones:
Settings > AirPlane Mode ON, Do Not Disturb ON
Power down and wait 5-10 minutes
Power up
Settings > AirPlane Mode OFF, Do Not Disturb OFF
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar

Is there a way to have FF Home remember me, so I don't have to input the sync key, user ID, and password each time? (Perhaps something to do with that "add a device" passcode they completely ignore in the instructions for setting it up?)

Or is my device just having issues, and it SHOULD remember me each time? It's too much hassle to go copy out my sync key each time from where I've saved it in the Notes app, so I almost never use FF Home - I just google or try to guess addresses in Safari, then bookmark them there. (Can one import bookmarks from Sync to Safari? That would help!)

Well if you want a "single signon" experience, the Workstation will need to de join to the domain :-) otherwise it will prompt for the Username and password for authentificaiton.
You can then check the save password box.
For remote user that are NOT on the domain, same behavior, you will be prompted to enter Username/Password.
If a post is helpful, please take a second to hit the green arrow on the left, or mark as answer, thanks.
Jean-Philippe Breton | Senior Microsoft Consultant | MCTS, MCITP, MCT, Lync MVP

Nano ver 6 doesn't show up even after reinstalling iTunes which had to be done because of problems with all Apple devices after trying to update iTunes via a message from Apple.

Nano ver 5/6 doesn't show up in iTunes even after having to reinstall iTunes because of problems with trying to update iTunes after receiving message from Apple that an update was available. Other Apple products are showing up.

Hello Bill,
Thank you for the details of the issue you are experiencing with your iPod nano. I recommend reviewing this article for steps to take when your iPod is not recognized in iTunes:
iPod not appearing in iTunes
http://support.apple.com/kb/TS3716
Thank you for using Apple Support Communities.
Best,
Sheila M.

I already have adobe on my computer, but cannot access frontierville app on face book... it says i need to add adobe. won't re-load.

i changed my browser from internet explorer to firefox because of frequent pop ups about errors. i cannot access "frontierville" a game application on face book, it requires adobe flash player. i already have the most current version of adobe on my computer and it pops up to tell me that when i try to re down load it thru this browser. have friends who use this browser to play that game. ... down loaded firefox per their recommendation.

What you need is the Adobe Flash Player plugin. This article has instructions on how to install it: [https://support.mozilla.com/en-US/kb/Installing%20the%20Flash%20plugin Installing the Flash plugin].

TS3992 Altho' my 4S iPhone is connected to Wi-fi & I have a correct Apple/icloud ID and password, I keep getting the message "icloud backup Failed. Turn off airplane mode, or use Wi-Fi to enable iCloud backup." Should I delete my account,setting up a new

I cannot activate my iCloud backup of my 4S iPhone, even though I have definitely deactivated Airplane mode, and am connected to Wi-Fi. I also have a correct Apple/iCloud ID and password.
Should I delete my iCloud account and set up a new one??
Please give me some assistance with this problem!
Sincerely, Brianrit

To unfreeze it, reset it by holding the power and home buttons at the same time until you see the Apple logo, then release.
To troubleshoot your problem with backing up to iCloud, this may be caused by a corrupt existing backup that needs to be deleted, or by data on your iPad that is preventing the backup from succeeding. To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on and try backing up again.
If it still won't back up, you may have an app that is preventing the backup from succeeding. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.

Syncing iphone and can't seem to transfer audiobooks that i have put in a playlist. Sync menu doesn't show all playlists. Help

syncing iphone and can't seem to transfer audiobooks that i have put in a playlist. Sync menu doesn't show all playlists. Help

I have the same problem with podcast playlists. When I go to the music window in my iPhone devices section, the playlists I have created on my macbook pro in iTunes do not appear as an option to sync with the iPhone. I know some web radios streams, like the BBC, won't transfer because of compatibility issues, but the playlists of podcasts that I have created consist entirely of podcasts downloaded from the podcasts section on the iTunes Music Store. They used to show up and sync properly before I upgraded to OS 5.1.1, but now they don't.
Does anyone have a fix and am I right in surmising that the cause is a glitch in OS 5.1.1?

I bought an apple iPod 5th generation the other day and I cannot remember the unlock passcode. I have done the restore thing, but because I never set it up or synced it with iTunes, it does not recognize my device. It is disabled for one hour. Please help

I bought an apple iPod 5th generation the other day and I cannot remember the unlock passcode. I have done the restore thing, but because I never set it up or synced it with iTunes, it does not recognize my device. It is disabled for one hour. There's only a few things that could be my passcode, but because it disables for an hour, it is time consuming trying to figure it out. What do I do? I do not care about having to erase everything since it's new and there's nothing on it, but it was never synced with iTunes.

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

My options menu does not have "Add a Device" link under the Sync tab, where do I find it?

I'm trying to set up sync between my PC and Samsung phone. I believe I have everything ready but I do not have an option to add a device in the sync tab in my options menu. Running 4.0b7, what am I missing...

1st screenshot - Firefox Sync. <br />
'''I already have a Firefox Sync account''' > '''''Connect'''''
Then you should see the 2nd screen. <br />
'''Add a Device'''

I bought a used iPhone on ebay. when I try to activate it, I get a message that the owner needs to sign in to the device with their appleID and password. I have no way of knowing who the owner is. How can I get around this?

I bought a used iPhone on ebay. when I try to activate it, I get a message that the owner needs to sign in to the device with their appleID and password. I have no way of knowing who the owner is. How can I get around this?

Check the eBay listing. Did it state the device was Activation Locked? If not, then make a claim as Meg stated and get a refund. You will not be able to activate the phone and no one can help you contact the owner, unless that is the person that sold the device. If they cannot remove the phone from their account because it is not theirs, then refund is your route. Even Apple cannot assist with locating the previous owner.

HT1937 i have old email address that is being used on my apple id and i do not know password I also have another apple id created but when I go to the istore it shows my pld account and i cannot delete and setup the right one

i have old email address that is being used on my apple id and i do not know password I also have another apple id created but when I go to the istore it shows my pld account and i cannot delete and setup the right one

No, "My Number" was not listed in my Phone menu, I had to manually type it it. Is there a way for that number to automatically be listed in that "My Number" spot? Would that maybe have something to do with my phone number not being listed as an option in the "Send and Receive" spot under messaging???

My Laptop was stolen. On the Itunes, I had many songs saved from other sources, that are currently on my Itouch. Itunes wants me to Erase to sync, and I dont want to erase. I have no access to hose sons anymore. Is there a way to sync my Touch with my new

My Laptop was stolen. On the Itunes, I had many songs saved from other sources, that are currently on my Itouch. Itunes wants me to Erase to sync, and I dont want to erase. I have no access to those songs anymore. Is there a way to sync my Touch with my New laptop withoit erasing my I touch?

Syncing to a new iTunes library or computer will erase your iPod. Only if you back up your iPod manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
Do this:
Disable autosync in iTunes, connect your iPod to your new computer and right click on it in the device list and choose backup. iTunes will backup your ipod without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your device for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPod for the first time.
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread:http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
About backups and what's saved:iTunes: About iOS backups
How to back up and restore:http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
Saving other data is also described here. How to back up your data and set up as a new device

HT5312 i am in Iraq right now and i cannot make any schedule for having a call with your support team , however, i forgot the answer for security questions , and also previously i have not summited a rescue Email address is there any way to reset my accou

i am in Iraq right now and i cannot make any schedule for having a call with your support team , however, i forgot the answer for security questions , and also previously i have not summited a rescue Email address is there any way to reset my account?

Please be aware that you are not communicating with Apple when you post in these forums. These are user-to-user support forums, so in almost all cases the only people who will reply to your posts are, like me, your fellow users.
As to whether you can work with Apple via email on this issue I can't say for sure, but you can contact them via this web page:
http://www.apple.com/support/appleid/contact/
and see if they can help. It's mostly going to be an issue of you being able to prove to them that you are the account owner.
Regards.

My itunes wont let me download podcast to my ipod, and i have a podcast account for bob and tom, i have them download to itunes but cannot get them to the ipod.

My itunes wont let me download podcast to my ipod, and i have a podcast account for bob and tom, i have them download to itunes but cannot get them to the ipod. I dont know if its my my computer or my ipod.

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account

I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account as it seems to be the one my icloud space is attached to. I haven't backed up my ipad or photos for a while.

Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
If you don’t know your security questions, phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team.
About 2-step verification of your Apple ID:
http://support.apple.com/kb/ht5570
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email

Cannot generate a Key. Manage Account menu doesn't show up even after following Help articles. Correct username, e-mail and password. I already have a Firefox Sync Account but cannot Add a Device. No way to Sync due to no Key.

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