Cannot get 4620 back to usb after atempting to configure a tablet wireless
i have the reverse problem in that i was using my 4620 as normal setup via usb, bought a tablet and tried to setup wireless but got in a mess and tried to reverse back to usb but now my pc cannot see the printer at all have tried deleting all software and reloaded reset printer to defaults switched wireless off pc can see devices on all usb and 3 okay but search for printer does not show it have tried power removed overnight
how do i get it back ?????????
Hello @wagwag,
Thank you for visiting the HP Support Forums! I see you were trying to connect your tablet and HP Officejet 4620 wirelessly, but would like to go back to the direct connection (USB) with your computer and OJ 4620. Please go ahead and start with the steps listed below:
1. Unplug the USB if using a direct connection.
2. Remove the HP OJ 4620 software from your computers Control Panel's Uninstall a program option. Uninstalling the Printer Software
3. Restart the computer.
4. Make sure all the OJ 4620 software is gone from the programs list as well as your HP folder listed under the All programs in your Start Menu.
5. Now go ahead and run the HP Printer Installer Wizard to install your OJ 4620 (DO NOT plug in USB until the software prompts you to):
HP Printer Install Wizard for Windows it was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
6. Go ahead and print a test page.
7. If you are unable to print a test page, please run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know if this was successful! I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
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