Cannot get a menu screen on appletv box

I Have an apple3 tv box. Hooked it up last night and it worked fine. Today when I turn the box on the only screen that comes up is a picture of the back of the apple box and a USB cable. I cannot get to a menu screen. I have rebooted everything several times.

Hello there, jdoneal.
The following Knowledge Base article offers up some great information in regards to seeing the message you have with your Apple TV:
If you see the 'Connect to iTunes' screen on your Apple TV
http://support.apple.com/kb/HT6321
Restore your Apple TV
To restore your Apple TV, follow these steps:
Unplug the HDMI cable and power cord from your Apple TV.
Open iTunes on your computer and make sure you have the latest version.
Connect the Micro-USB cable to the back of your Apple TV and to a USB port on your computer.
If you have an Apple TV (3rd generation), reconnect the power cord. If you have an Apple TV (2nd generation), leave it unplugged.
In iTunes, you should see the Apple TV summary page.
If you don't see the Apple TV summary page, click Apple TV in the upper right.
Click Restore Apple TV. While it's restoring, don’t unplug anything. The time it takes to restore your Apple TV depends on the speed of your Internet connection.
When your Apple TV has finished restoring, unplug the Micro-USB cable and power cord (if connected), then reconnect the HDMI cable and power cord to your Apple TV.
Get more help
If you restored your Apple TV and still see the 'Connect to iTunes' screen, you might have a hardware issue. You can take it to an Apple Retail Store or Authorized Service Provider for more help. If the Apple TV is out of warranty, you might have to pay a service fee to diagnose or replace it.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

Cannot get a menu. Get a green blank screen

I cannot get a menu when I try to set up its. Just get a blank green screen that changes to black and green again.

Try holding menu and up arrow on remote for 6 secs to start cycling display resolutions.

Cannot get into my itunes account - login box comes up repeatedly

Cannot get to my account info - login box comes up repeatedly

Hello,
It seems that you may have an issue with your input source on your Mac since you can use your iTunes account on your iPad and iPhone.
On your Mac, go to the system preferences > language & text > input sources > check keyboard & caracter viewer
Now on the top right corner of the menu bar, you should have a new icon, click on it > show keyboard viewer.
Go to the iTunes store and try to connect to your account. The keyboard viewer will show you if you type correctly your password. Please be careful with capital letter and numbers.

HT4623 i cannot get past the screen that shows the itunes icon and the usb plug, and my computer wont see my phone

i cannot get past the screen that shows the itunes icon and the usb plug, and my computer wont see my phone

Restore the device.

HT5610 In itunes, pressing alt to display the menu bar totally worked for my windows running machine but I CANNOT get the menu bar to show in itunes on my imac. what's with that?

In itunes, pressing alt to display the menu bar totally worked for my windows running machine but I CANNOT get the menu bar to show in itunes on my imac. what's with that?

You got me experimenting ... and it was viewing the display with the green button (rather than amber) on the left that revealed the menu bar. Hovering didn't do it. Thanks for your help. First time in Apple Support.

Ever since I updated InDesign CC (2014) approximately 22 days ago... I CANNOT get the welcome screen to not come on at the launch on InDesign. I set the preferences in InDesign to NOT show the welcome screen upon launch, but it will NOT hold the preferenc

Ever since I updated InDesign CC (2014) approximately 22 days ago... I CANNOT get the welcome screen to not come on at the launch on InDesign. I set the preferences in InDesign to NOT show the welcome screen upon launch, but it will NOT hold the preferences i choose. Anyone else have any other ideas? I am about to lose my mind... I hate you ADOBE!!!

that s just the problem, that is why my level of frustration is boiling over ... I have told InDesign over and over again "Do Not Show Again" but it will just not hold the settings. It might hold it for a day or so, but then suddenly there it is again on another launch. Very very annoying.

I cannot open Apple TV, and cannot get past "Airplay" screen.

I cannot get past "Airplay" screen in trying to open Apple TV for TV screen use. Have tried to re-boot but no result. Cannot get to Settings as cannot get past "Airplay"; nor can I click #1 Network Configuration or #2 Choose This Apple TV. Thanks.

Hi! This seems to bee a common problem (i. e. https://discussions.apple.com/thread/4094417?tstart=0) and i have it as well. As usual you can't get help here but a lot of inspiration
I recommend to upgrade the firmware using a LAN-connection and try it again. If it's stable keep it that way, if not return it to the store and get a new one.
Before of course make sure there is none of the following settings in your router:
- MAC Adress based filtering allowing only specific clients to connect (unlikely)
- no hidden SSID (wifi's name) (unlikely)
- DHCP turned on. If not, your ATV has to have a fixed IP Adress (unlikely)
- Password and Encryption mechanism is correct
It's 90% the devices fault in my opinion.

I Have Hp 500 cannot get to bios screen Administrator Password ?

I Have Hp 500 cannot get to bios screen Administrator Password ? How to removed password.?
How to Bypass or Remove a BIOS Password ?
Product: Hp 500
S/N No. [Personal Information Removed]
P/n: RW859AA#ACJ
Service Tag : H 500F FUP770W460XCc51Fa

Hello IBCH. I understand you've forgotten your BIOS password.
Is this a notebook or a desktop? The only HP 500 I can find is this; which is a notebook.
If this is your computer then you should post your question in the HP Business Boards as this is an Enterprise product. The normal steps for resolving this issue will be different than on a consumer model. The users on the Business Boards will have a better understand of what will work for this notebook. Here is a link to the HP Business Boards.
I hope this helps and that you have a great evening!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

Ipod touch screen shows connecting to itunes when not connected to computer and will not go to start screen also will not connect to itunes get message that passcode needs to be entered but cannot get to that screen on ipod

ipod touch shows connecting to itunes on screen even when not connected to computer. cannot get to start screen to enter my passcode

Place the iPod in recovery mode to bypass the passcode (and essentially erase your iPod) and then restore via iTunes on your computer.

I'm on a PC and cannot get the menu bar up (0n the screen)?

I followed the directions (of apple) but still can't get the menu bar up on my PC

roger-59 wrote:
I don't have Creative Cloud on my computer. I received the program from Adobe and it was an upgrade.
This link may be helpful:
http://www.davidmarx.com/how-to-upgrade-to-adobe-photoshop-lightroom-6-for-the-current-lig htroom-user/
During the LR6 Upgrade installation you should have been asked to create an Adobe ID, which is used to activate your LR6 installation. This done via the Internet, but exactly how I can't say. Did you create an Adobe ID? If so try the following:
roger-59 wrote:
I don't know where the SL Cache or SL Store folders are located.
Please look use the instructions for Solution #2, which I've copied below. Makes sure to first close all applications.
Solution 2: Rename SLCache and SLStore folders
Rename the SLCache folder to SLCacheold, present at the following location:
            Windows: C:\Program Files (x86)\Common Files\Adobe
            Mac: System Library/Application Support/Adobe
Rename SLStore folder toSLStoreold, present at following location:
            Windows: C:\ProgramData\Adobe
            Mac: System Library/Application Support/Adobe
Launch Lightroom and sign-in.

Cannot get past hp screen

Have HP Pavilion S3700y about 2 yrs old. Was shut down correctly last night, went to sign onto the computer and cannot get past the HP Invert screen. Rebooted and pressed F8, nothing,Rebooted and tried F10 for Bios... nothing... just the HP screen. Ideas?
thanks in advance
Scott

We have had a number of demo devices that have been sold by some stores and these will not set up a HP webOS account due to the serial number. I was checking to see if you had one of these devices; but you serial number is for a 32G consumer device and should set up properly.
The webOS doctor does wipe the partition that the ROM is on, but not the partition that any data is stored. Was this device new in a sealed box, or an open box?
You could try a full erase by holding the power button, the volume down button, and the center button simultaneously for 5 seconds. This should initiate a full erase of this device.

HT4623 cannot get to the screen to upload itunes, the only screen I get is power cord with arrow going toward itunes symbol

cannot get the screen to upload itunes, the only screen i get is the power cord with an arrow pointing towards itunes symbol

hi i didnt understand . if are telling like your phone has the symbol to connect itunes right ??

I updated the new iOS 7.0.2 update. I cannot get my message screen to rotate, is this normal or is there a fix?

I updated to the new I OS 7.0.2 update. Now when I type a text message, I cannot get the screen to rotate vertically. Is this normal, and is there a fix?

Swipe up from the bottom of the screen to bring up Control Center, then make sure the 'Portrait Orientation' lock is not highlighted. If it is, press it to turn it off.

Cannot get past diagnostics screen after updating ios 5.1.1

I just updated my iPhone to the new ios 5.1.1. After the phone restarted the first screen to come up was regarding wi-fi. Chose my network and moved on. Next screen was strictly policy. Accepted it and moved on. Next is the diagnostics screen in which you can choose for apple to send you daily diagnostic and usage data. Regardless of what I've chosen (automatically send or don't send), I hit "next" and the phone doesn't load past this screen. I've turned the phone off/on, etc. Anyone know what's up??? please please help

If you cannot get the iPad to respond in any other way, you may need to restore the device.
Connect the iPad to your PC and launch iTunes. Select the device on the left side and then click on the Restore button in the summary pane of iTunes.
But Read this about restoring your iPad before you proceed.
http://support.apple.com/kb/HT1414
If that will not work, you may need to use recovery mode. Read about that here.
http://support.apple.com/kb/ht4097

Ipad screen unresponsive.cannot get past trust screen to access computer reset

Ipad mini screen unresponive. soft boot makes no difference. trying to access itunes to reset ipad but cannot get past the trust message request. using the imac that normally syncs with the ipad. any ideas

Hi gav55,
Thanks for visiting Apple Support Communities.
It sounds like you want to use your iMac to restore your iPad, but the iPad is unresponsive.
If you have restarted the iPad but the behavior continues, try to reset it next:
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
If the touchscreen is completely unresponsive, the advice in this article may also be helpful:
iPhone, iPad, iPod touch: Troubleshooting touchscreen response
http://support.apple.com/kb/ts1827
If the iPad continues to be unresponsive, you may need to place the device in recovery mode before restoring it:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.
All the best,
Jeremy

Cannot get a menu screen on appletv box

Similar Messages

Maybe you are looking for