Cannot get Creative Cloud to Load
As soon as I click on the installation manager to download the desktop interface, it just loads at a small percentage and stops there. Help please?
I have a Windows 7.
Hi Roseduelist,
Kindly refer the below mentioned links.
Troubleshoot CCM Applet installation and download
Error "Failed to Install" Creative Cloud Desktop application
Please revert if the issue still persists.
Thanks,
Atul Saini
Similar Messages
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I am unable to get Creative Cloud to update my CC programs I have installed on my MacBook Pro. The programs were originally installed from a free year trial that my work was offered. It was an enterprise trial. Because I work with multiple translations, I installed the English language with Arabic support versions of Photoshop, Illustrator, and InDesign. The Creative Cloud desktop program shows that these programs are all "up to date" even though they are not. None of these programs allow me to go to Help>Updates either. That option is grayed out. I have read through several forums and help articles. I have done the following:
Uninstalled and reinstalled CC desktop program.
Logged out of CC desktop program.
Deleted the opm.db file.
Reopened the CC desktop program after deleting this file.
Uninstalling and reinstalling all of my CC programs on my MacBook.
There has to be something that I'm missing... or is it that I'm using the Arabic supported versions of these programs?
Any help would be greatly appreciated.Discussions of RE-installing
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html -
I'm just seeing creative cloud loading but cannot access my free trial of photoshop. Really appreciate any guidance. Thanks.
NObody can know. Your description is at best vague and you have not provided any real technical info.
Mylenium -
Creative Cloud menu always shows loading spin image as if loading it never ends. Have deleted, reinstalled, erased Library folders in MacOS etc. I know Yosemite is beta software but a menu???
The way I got it to work on my Mac running OS X Yosemite public beta:
1. Uninstall all Adobe apps
2. Run Adobe Creative Cloud Cleaner Tool
3. Install Java 8 Early Release
4. Use direct downloads for the trials by following these instructions
Good luck! -
How do I get Creative Cloud.app to stop asking me for my old email address ?
How do I get Creative Cloud.app to stop asking me for my old email address that I do not have access to? I have reinstalled it several times and it stills asks for it! I spent several hours on Chat and my help specialist logged off before I had an answer to this issue. I'd prefer not to delete all of my files and apps associated with the CC suite. But I cannot update my apps without the panel letting me log in
OKay I finally found the answer- for some convoluted reason, you need to sign out from with an app from the help menu- Why is there not an option to signet on the app Panel?
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Cannot install creative cloud on new iMac 5k
cannot install creative cloud on my new iMac 5k. i get the message: you need creative cloud to solve this problem... well it will not install
Please check if these could help :
Install, update, or uninstall apps
Troubleshoot Creative Cloud download and install issues
creative cloud desktop failed to install
In case the issue is still not resolved, please contact Adobe support at
http://adobe.ly/yxj0t6
Regards
Rajshree -
I cannot install Creative Cloud or download new CC applications. What is the fix?
I cannot install Creative Cloud or download new CC applications. What is the fix?
I am on Windows 7 - 64bit.
I can not download the new Creative Cloud App from online in the Download Center.
When I try to by clicking on download, it opens the old Adobe Application Manager and Creative Cloud is not there to chose to install.
I was able to install most of my CC applications through the Adobe Application Manager.
I am unable to get Acrobat installed though. The Adobe Application Manager will download Acrobat Pro XI and extract it, but it has a little yellow ! sign that says Installation Failed.
If we can get the new Creative Cloud app installed, maybe I can get Acrobat Pro XI installed afterwards.
When I click the yellow error sign it gives me a web page with the following message:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 5 error(s)
----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9} -----------
ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1612
ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Jeff\AppData\Local\Temp\{3DE38BDA-D215-4978-8277-673E111901C8}\Acrobat_11_0_0_C CM_MUI\Adobe CS7\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com
----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
ERROR: Error 1310.Error writing to file: C:\ProgramData\Adobe\Adobe PDF\Distiller\Example Files\RUNFILEX.PS. Verify that you have access to that directory.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1310.Error writing to file: C:\ProgramData\Adobe\Adobe PDF\Distiller\Example Files\RUNFILEX.PS. Verify that you have access to that directory.
ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603 -
Cannot get English dictionary to load. Keeps defaulting to American
Cannot get English dictionary to load. Keeps default American dictionary although everything says it is English????
Use the CC Cleaner Tools to uninstall. Then re-install CS6.
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Nancy O. -
Adobe Cloud is installed on my desktop and one laptop computer. Upon noticing updates were available yesterday, I successfully installed them on my laptop. Today, I cannot get Abobe Cloud to open on my desktop.
We don't know what Apple plans on doing to change this (and it may not be just Apple but more likely the publishers, since Apple would, of course, do whatever it could to maximize sales/profits). Right now you can only read Apple books on mobile devices. Sure, buy them from Amazon if you want to read them on the computer. We don't work for Apple so we're pretty impartial on this kind of advice.
You might also see what your library can offer. My wife can browse the county library from her iPhone, borrow e-versions, and read books on it too. Free! -
Hi. I have a MacBook Pro with OS10.6.8 and cannot get internet pages to load on my WiFi network at home. My iMac, iPhone and iPad all work on this network. It is connected to the net as dropbox registers a connection and so does skype. I can connect to the WiFi in work and on other networks when travelling. However, some other networks are now starting to fail. Can anyone suggets how I can fix it, as the MBP appears to be fine, its updated with all the latest versions of software and the WiFi network is also fine....just not with my MBP??
Hi. I have a MacBook Pro with OS10.6.8 and cannot get internet pages to load on my WiFi network at home. My iMac, iPhone and iPad all work on this network. It is connected to the net as dropbox registers a connection and so does skype. I can connect to the WiFi in work and on other networks when travelling. However, some other networks are now starting to fail. Can anyone suggets how I can fix it, as the MBP appears to be fine, its updated with all the latest versions of software and the WiFi network is also fine....just not with my MBP??
-
I cannot get the icloud to load any of the apps. It worked fine earlier today and yesterday. What is wrong?
You said:
"whatever is attached to usb port is not recognized and there are no drivers."
This imples that your computer does not see any device, not just the iPod when it is connected ot a USB port. This points to a major problem with Windows or a hardware problem. Use the WIndow's troubleshooting to get the USB ports to work. -
Cannot sign into creative cloud from 2nd computer, if try to use activation code error message is "oops, already in use"; cannot use creative cloud to access XI, want to use XI on more than one computer
Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
http://forums.adobe.com/community/download_install_setup -
I cannot get my cloud pics to download to my rebuilt MacAir?
I cannot get my cloud pics to download to my rebuilt MacAir?
The photo icon is faded unlike the others.Hello silent george,
This may be due to iPhoto or Aperture not having been reinstalled on your system.
What do I need to use My Photo Stream?
To use My Photo Stream you need an iCloud account, compatible devices, and up-to-date software:
Mac with OS X Lion v10.7.5 or later and iPhoto 9.2.2 or Aperture 3.2.3 or later
iCloud: My Photo Stream FAQ
http://support.apple.com/kb/HT4486
Cheers,
Allen -
I just tried to download and install an update to Creative Cloud and got an error message that the operation was unable to be completed. Now I cannot access Creative Cloud at all. Please advise.
Run the cleaner tool and reinstall everything from scratch.
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium -
I'M GETTING Creative Cloud desktop failed to update.(Error code: 50)
Creative cloud is not auto updating. I get Creative Cloud desktop failed to update.(Error code: 50)
rickh143
Are you on Windows computer, if yes.
End All Adobe background processes from task manager and then try to update , processes like Acrotray
You may also refer
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
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