Cannot get Dell laptop to recognize 30GB 5th gen. Ipod in any way!

I've followed all of the steps on both Apple and Dell's websites that could supposedly be the cause of this problem and have not had any success! I think it may be a matter of installing an outside driver, but I'm not sure I know what to do once the proper driver is installed. When i open the "add hardware wizard" The current status of the Ipod is "The drivers for this device are not installed (Code 28)" Any help at all would be greatly appreciated-thanks in advance!

hi mols!
hmmmm. the iPod uses the standard Windows USB mass storage drivers, so we're not looking for drivers from an external source.
we had success with a code 28 recently using the techniques from this MarkJones post:
MarkJones: Re: Windows XP (SP2) Laptop only finds generic "New USB 2.0 Device"
love, b

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A new window opens and I get the following message:
This Apple ID has not yet veen used with the iTunes Store.
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With an Apple ID, you can download the latest music, videos, and more.
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A pop up window says:
We could not complete your iTunes Store request. An unknown error occurred (-1202).
There was an error in the iTunes Store. Please try again later.
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Cannot get Dell laptop to recognize 30GB 5th gen. Ipod in any way!

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